M-Tech Announces New Regulatory Compliance Product
M-Tech Information Technology announced the release of ID-Certify, a unique, patent-pending regulatory compliance solution that extends the functionality of the M-Tech Identity Management Suite. ID-Certify provides assurance to CEOs and CFOs that their organizations are fully compliant with strong information access controls and customer data privacy protection. (about M-Tech)
DoubleClick Launches DARTmail Real-Time Messaging
DoubleClick announced the launch of Real Time Messaging (RTM), a new addition to the DARTmail email deployment platform. DARTmail RTM is designed to automatically deploy and deliver email messages in response to consumer actions, such as order confirmations and shipping notifications.
EagleACD Offers Live Web Chat Support
EagleACD announced a new Web Chat feature that enables low-cost, live agent support via the Internet. EagleACD is offering the Web Chat e-commerce feature at a low 3¢ per minute charge. Available earlier as part of Eagle's VoiceACD and Predictive Dialer offering, Web Chat is now offered as a stand-alone product for Internet-based technical support and any other live communication over the Web.
Aprimo, SAS Integrate Marketing Management Platforms
SAS and Aprimo announced that they have partnered to integrate their enterprise-class marketing management solutions - SAS Marketing Automation (MA) 4 and Aprimo Marketing Resource Management (MRM) 6. Available immediately, the offering gives marketing departments an integrated environment to manage and coordinate all marketing programs. (about Aprimo)
FullSeven Announces New Version of LetterMark Web-Enhanced Email
FullSeven announced the availability of LetterMark Email 5.0. The new version, which is available now, improves implementation and usability with faster and easier installations, new functionality and enhanced compatibility with users at remote locations.
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Required Reading |
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It is Never Business As Usual
229-year-old Bowne, not content to rest on past successes, has changed itself repeatedly to meet customer demands for new services. The challenge for VP and CIO Ruth Harenchar and her team of 160 IT professionals is to accelerate processes involved in high-speed, high-volume printing while maintaining the accuracy and quality that are expected in financial documents.
(InformationWeek)
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Archive of past Required Reading articles |
Authentium Chooses RightNow CRM 7.0
RightNow Technologies announced that Authentium has selected RightNow CRM 7.0 to standardize its customer service, sales and marketing applications. Authentium is using RightNow CRM to leverage common customer data across the organization to enhance service levels, staff productivity and customer loyalty. (about RightNow)
Boshi Fund Management to Use Onyx Software
Onyx Software Corporation announced Boshi Fund Management Company Ltd ('Boshi') will use Onyx as its customer relationship management (CRM) solution. Boshi is implementing Onyx CRM to gain a single view of all customer information and interaction history across sales, marketing and service operations.
Email Service Provider ExactTarget Adds Two Key Executives
ExactTarget announced the addition of two key executives in the areas of finance and strategy to support the company's growing business. These management additions follow September's announcement of five new members joining the management ranks. Joining ExactTarget in October are Traci Dolan, vice president of finance and administration and Morgan Stewart, director of strategic services. (about ExactTarget)
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