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Socketware ISP Monitoring Solution
Socketware announced the launch of an ISP monitoring solution that offers monitoring of all e-mail activity, regardless of domain destination. The ISP monitoring module analyzes data while simultaneously providing up-to-the-minute reports to clients. This feature allows clients to resolve deliverability issues before they become major setbacks when executing e-mail campaigns. The continuous data analysis also allows clients to review reports at any point in time, from several minutes to several weeks.

PeopleSoft EnterpriseOne 8.11 Introduced
PeopleSoft announced PeopleSoft EnterpriseOne 8.11. The new release incorporates intellectual property from the PeopleSoft Enterprise product family and includes more than 250 product enhancements, including new solutions for designing production lines, processing inbound radio frequency identification (RFID) shipments, and managing customer relationships. PeopleSoft also introduced a new sales and operations planning solution and key enhancements that improve the application ownership experience for manufacturers.

Autobytel Launches RPM 2.0
Autobytel announced the launch of its advanced multi-channel customer relationship management system, Retention Performance Marketing (RPM) 2.0. The improved system assimilates the best features of recently acquired iDriveonline Inc.'s technology with Autobytel's existing RPM service reminder program. The resulting product integrates advanced customer segmentation with personalized communications across multiple channels, including e-mail, telephone, Web sites and print media.

Avaya to Purchase Tenovis
Avaya said it has signed a definitive agreement to acquire Tenovis GmbH & Co. KG, a major European provider of enterprise communications systems and services, from affiliates of Kohlberg Kravis Roberts & Co. Under the terms of the agreement, Avaya will pay approximately $370 million in cash, as well as assume about $265 million in debt. The company noted that net of Tenovis' expected cash position at closing of $115 million, Avaya's cash outlay will be about $255 million. Avaya said the transaction is subject to customary regulatory approvals and closing conditions.

UniPress FootPrints Users Conference Succcess
UniPress Software announced that its first annual FootPrints Users Conference, held in Las Vegas last month, was a success. During the week-long event, customers engaged in active dialog about their service desk challenges and successes with FootPrints solutions. Customers, including help desk, customer support, and IT professionals attended a series of peer-driven presentations and case study panels that showcased how FootPrints is being used to automate their help desk and customer service operations and other strategic business processes.   (about UniPress)

			Required Reading
		Leveraging Your Mid-Market CRM System with Third Party Products    Over the past few years, software development firms have seen an opportunity in developing third party add-on products for the leading CRM software products on the market including ACT!, GoldMine, SalesLogix, Accpac CRM and Microsoft CRM. There are a wide variety of add-on products that address a specific need or requirement without having the customer go through an expensive and lengthy development process. (Harvest Solutions) more >>
Archive of past Required Reading articles

MicroStrategy to Support Information Sharing For FBI
MicroStrategy Incorporated announced that the Federal Bureau of Investigation (FBI) will be deploying MicroStrategy as its business intelligence platform to support the Bureau's Investigative Data Warehouse. MicroStrategy's technology will support information sharing among law enforcement, intelligence and homeland security agencies.

Nursefinders Uses Salesforce.com
Salesforce.com announced that Nursefinders has made salesforce.com the centerpiece of an initiative to emphasize sales success at all levels of the business. After selecting salesforce.com in October 2003, Nursefinders was able to create and deploy CRM that exactly matched its hospital staffing and home healthcare requirements -- in under one month. Nursefinders credits salesforce.com with introducing a new level of sales accountability into its corporate culture and creating the infrastructure to successfully pursue and win large accounts.

Nautilus Selects Blue Martini Software
Blue Martini announced that the Nautilus Group has selected Blue Martini 6 to better interact with consumers and partners online and to augment its online sales and marketing capabilities. The sales optimization solution from Blue Martini will assist Nautilus in understanding consumer and partner behavior, as well as improving online customer interactions to increase revenues. Sales optimization is an emerging category of solutions that proactively guide customers and channel partners through selling interactions, helping to drive sales.

Numericable Selects Motive
Motive announced that French cable provider Numericable will build Motive self-management capabilities into its broadband services to automate a range of configuration and problem resolution processes for both customers and call center operations. Numericable's decision extends Motive's global customer reach and makes Motive the market share leader in Europe's cable broadband market.

Customer Support of Timberline Achieves SCP Certification
Best Software announced that Timberline, a Best Software company, part of The Sage Group, plc, has repeated its achievement of Support Center Practices (SCP) Certification, marking the fourth consecutive year that Timberline's customer support center has earned the certification. SCP Certification requires on-site audits to confirm that companies meet the requirements of more than 100 business elements defined in the SCP program.   (about Service Strategies)