PeopleSoft Introduces CRM Solution
PeopleSoft announced PeopleSoft EnterpriseOne Customer Relationship Management (CRM) 8.11. A module within the PeopleSoft EnterpriseOne 8.11 product family, the new solution enables manufacturers to extend their supply chain by embedding advanced sales and customer service functionality within manufacturing-specific business processes. Unlike niche CRM solutions, PeopleSoft EnterpriseOne CRM delivers manufacturers a CRM solution on a single toolset, a single user interface, and a single data model.
ATG Introduces e-Marketing Application
ATG introduced ATG Adaptive Customer Outreach, an e-marketing product designed to leverage the rich understanding of a company's customers gained through their Web interactions, preferences, and behaviors. ATG's new application uses this customer insight to create more relevant, compelling, and personalized e-marketing and proactive customer service campaigns. ATG Adaptive Customer Outreach draws from a rich set of customer profile information, interaction or purchase history and segmentation rules to execute highly targeted, highly personalized, multi-stage e-marketing and proactive customer service campaigns.
AGL Resources Extends Deployment Of Witness Systems
Witness Systems announced that AGL Resources has extended the deployment of its eQuality performance optimization software by adding its e-learning and compliance recording solutions in the contact center operations of utility subsidiaries Atlanta Gas Light and Virginia Natural Gas. The deployment of Witness Systems' e-learning solutions - eQuality Producer and eQuality Now - was part of a company-wide initiative to use technology to streamline business process execution, increase productivity and extend AGL Resources' business capabilities across the company. (about Witness)
Schroders Private Banking Uses Onyx
Onyx Software announced that Schroders Private Banking has successfully implemented Onyx as its customer relationship management (CRM) solution in London. Schroder & Co. has completed the first two phases of the implementation and will roll out Onyx to users across its UK Private Banking teams.
Friend Communications Standardizes on RightNow CRM 7.0
RightNow Technologies announced that Friend Communications has selected RightNow CRM 7.0 to standardize its customer service, sales and marketing applications. Friend Communications provides innovative online reservation system and related services that connect consumers with private RV parks and campgrounds in the U.S. Friend Communications is using RightNow CRM to manage business-to-business relationships with its RV park and campground businesses. (about RightNow)
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Nationwide drinks the ITIL Kool-Aid\
As one of the early U.S. adopters of the ITIL best practices framework, Nationwide Mutual Insurance Company learned some key lessons on how to get the most out of ITIL. We talked with two Nationwide executives to get their perspective on how to approach deploying the ITIL framework across a large organization.
(InfoWorld)
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Archive of past Required Reading articles |
Ingenio Uses Supportforce.com from Salesforce.com
Salesforce.com announced that Ingenio is using supportforce.com to deliver customer service. Ingenio replaced its incumbent customer service and support software with a customized Supportforce.com implementation in September 2004.
Donna Bolen of FrontRange to Present Big Savings Not Exclusive to Big Business
FrontRange Solutions announced that Donna Bolen will be a featured speaker at the 2nd Annual IT Infrastructure Management Conference & Expo (ITIM 2004). ITIM 2004 will be held October 12-15, 2004, at Mandalay Bay in Las Vegas. Bolen will be presenting "Big Savings Not Exclusive to Big Business: Benefits of Using a Business Excellence Framework" at 11:30 a.m. (PDT) on Wednesday October 13, 2004. (about FrontRange)
Avidian Technologies Announces Partner Program For CRM Resellers
Avidian Technologies announced the launch of the Avidian Business Partner Program for Prophet 2004 and Prophet 2004 Server Edition. The new program gives Avidian business partners tools and resources to expand their offerings to small- and medium-sized businesses in the sales management, contact management and CRM-lite market.
Siebel Systems to Use Motive
Motive and Siebel announced that Siebel Systems will use a version of Motive Profile to offer built-in configuration management capabilities for Siebel environments. By incorporating Motive's model-based configuration management capabilities into Siebel applications, Siebel will provide customers with a set of intelligent application models which define the optimal state of a given application environment, in relation to key components, attributes, parameters and operating dependencies.
Epicor and Smart Software Alliance Gathers Momentum
Smart Software announced that Epicor Software recently sold Smart's flagship product, SmartForecasts Enterprise, to three companies in North America. These companies will integrate SmartForecasts with the Epicor Financials and Supply Chain Management (SCM) Suites of the Epicor Enterprise end-to-end solution to improve their demand planning processes. Acorn Products, Arbonne International, and Technuity will use the combined distribution and demand planning solution to improve demand management and provide accurate inventory stocking level estimates to reduce costs, improve customer service, and better deploy production and distribution assets. (about Epicor)
Target SFA Suite Deployed For Watson Pharmaceuticals
Target Software announced that Watson Pharmaceuticals has licensed its Target SFA mobile pharmaceutical sales software suite. The suite is being implemented for Watson's entire field sales force. Field sales representatives and managers from Watson's Specialty Products, and Nephrology groups are currently being trained and deployed on the Pocket PC edition of Target Mobile. Watson sales representatives will be using Target Mobile to manage professional and account data, plan routes, record call activity and replace paper processes.
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