Subscribe  |   Archive  |   Resources  |   Affiliations  |   About  |   Contact  |   Home  

Salesboom Version 4.0 Released
Salesboom.com announced the immediate release of its Salesboom.com Version 4.0 edition to all existing customers and subscribers. Boasting features such as Contract Management, Billing & Invoice Automation, and Project Management, the Salesboom version 4.0 release available immediately.

First glimpse at 2005 IT budgets
Forrester recently surveyed IT executives at North American and European enterprises just as they entered budgeting season for 2005. Overall, 37% of them will spend more on IT during 2005 than during 2004 -- led by large North American businesses and financial services firms -- compared with only 15% expecting to decrease their spending.

ViryaNet Forms Alliance With e-Wise
ViryaNet announced that it has formed an alliance with Australian-based e-Wise, a mobility solutions vendor. Under the terms of this alliance, e-Wise and ViryaNet will jointly market their complementary technologies to create a competitive best-of-breed offering for the telecommunications and general field service management markets.

Contempo Selects Epicor
Epicor Software Corporation announced that Contempo Limited, a leader in sourcing and development of apparel and hardgoods, has purchased Epicor Enterprise Financials Suite, a suite of highly adaptable, totally integrated accounting applications for the midmarket. The project, which currently involves Contempo's offices in Hong Kong and China, will also be extended to other offices worldwide, and the company may also consider deploying Epicor's customer relationship management (CRM) solution in the future.   (about Epicor)

Salesforce.com Enables Cox Business Services
Salesforce.com announced that Cox Business Services has implemented salesforce.com's on-demand service for 410 employees nationwide. Cox Business Services selected salesforce.com for its top-rated user experience, high degree of customization, and proven on-demand functionality that enables sales teams, sales support, management and operations to smoothly collaborate across 22 local markets.

			Required Reading
		Retail: Turning Data Into Dollars    A customer at electronics store Best Buy might not recall purchasing Shania Twain's hit CD Come on Over back in 1997, but the $25 billion retailer certainly does. In fact, since 1996, Richfield, Minn.-based Best Buy Co. has been collecting data on nearly every transaction made, rain check issued and call center problem resolved for 75 million customers. Now, with a robust, homegrown database of customer information, Best Buy's next challenge is to leverage the data into competitive advantage. (ComputerWorld) more >>
Archive of past Required Reading articles

Concerto Software Continues Global Expansion
Concerto Software announced that it has opened the Concerto Technology Center in Bangalore, India. The center which operates under the name of Concerto Software Applications & Development Pvt. Ltd. is an expansion of Concerto Software's global business operations and includes research and development, quality assurance, technical support, professional services and sales, in addition to well-equipped training facilities and technology labs.   (about Concerto)

etalk Rides Growth In Latin America
etalk underscored its continued sales success in Latin America with the announcement of AXTEL S.A. de C.V., Spira de Mexico, Claro Digital and the hospitality giant Grupo Posadas S.A. de C.V. as the latest customers to install etalk Qfiniti as their quality monitoring and performance management solution. AXTEL is using etalk Qfiniti to monitor for quality assurance in its customer contact centers. AXTEL provides local telephone services, national and international long distance services, data, internet, virtual private nets, and value-added services in major Mexico metropolitan areas including Mexico City, Monterrey, Guadalajara, Puebla, Leon, Toluca, and Querétaro.   (about e-Talk)

UniPress Software Continues Strong Growth
UniPress Software announced its strongest fiscal quarter to date. In the third quarter of 2004 ending in September, the company broke sales records, held its successful inaugural users conference in Las Vegas, and added many new customers across numerous industries. Company officials attribute this continued growth to accelerating customer interest in its FootPrints product line, which is being widely deployed to automate help desk and customer support operations.   (about UniPress)

Siebel IT Department Selects Mercury Business Availability Center
Mercury Interactive announced that the IT department of Siebel Systems has selected and is currently rolling out Mercury Business Availability Center for end user management, service level management and monitoring of Siebel's key internal Siebel applications. To prevent application performance issues from impacting employee productivity and customer responsiveness, Siebel IT management can leverage visibility from the business user's perspective into critical business processes to address problems before users encounter them.

RightNow Technologies to Announce Third Quarter 2004 Results
RightNow Technologies announced that it will issue an earnings release for the third quarter of 2004 after the market close on Monday, October 25th, 2004. RightNow will host a conference call to discuss the results at 2:30 p.m. (Mountain Daylight Time) on the same day.   (about RightNow)

Joel Bernstein Joins VoiceLog
VoiceLog announced that Joel Bernstein has joined VoiceLog as Regional Manager and Senior Consultant. In his new position, Joel will be responsible for managing clients in the southeasten United States and providing consulting services nationwide.   (about VoiceLog)