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Infomill PartsArena Mobile Launched on Smartphones
Infomill announced the launch of the Windows Smartphone version of its PartsArena Mobile product. All of the functionality enjoyed by field service technicians using PartsArena on laptops and PDAs to identify required spare parts for equipment repair is now available on Smartphones.

Mercury Announces Application Mapping Strategy for Managing IT Change
Mercury Interactive announced the company's strategy for managing information technology (IT) change using Mercury's application mapping products and technology. Mercury also unveiled the integration of Mercury Application Mapping with Mercury Business Availability Center products. Mercury showcased how customers use the integrated offering to optimize business results from applications by managing the rapidly changing relationships between users, applications, and complex infrastructures.

Pegasystems Training and Certification Programs
Pegasystems announced a new training curriculum for PegaRULES Process Commander (PRPC) and the launch of the Pegasystems Certified Professional Program, designed to test and certify PRPC-trained system architects. The new initiatives have been developed to extend Pegasystems' support of partners and customers, enabling them with expert-led instruction and recognition to maximize success with 'smart' BPM.

Ixio Standardizes On RightNow CRM 7.0
RightNow Technologies announced that Ixio Corporation has selected RightNow CRM 7.0 to standardize its customer service, sales and marketing applications. Its flagship product, QShift, is an on demand subscription service that helps law firms transfer knowledge among their legal staff and enforces best practices at the point of the legal document creation process. Ixio is using RightNow CRM to attain a 360-degree view into customer activities across its customer service, sales and marketing departments, and improve inter-departmental coordination.   (about RightNow)

Studies Show Trend for Growing Workforce Optimization Market Moving Toward Software and Services
Witness Systems announced that its eQuality software suite and tightly coupled Witness Consulting Network exemplify the growing trend in which Global 2000 and small and medium-sized businesses (SMBs) prefer to purchase software and services separately from their hardware. Industry analyst research shows an increasing independence of software from underlying infrastructure and hardware.   (about Witness)

			Required Reading
		Taking a page from ITILs best practices    In the 1970s, when the American auto industry found itself under attack by leaner, hungrier Japanese competitors, it fought back by adopting some of the very production processes the Japanese had pioneered. Using techniques such as statistical process control, quality circles, just-in-time inventory management, total quality management, lean manufacturing, and Six Sigma, the industry focused on improving how its people worked and how its processes operated. For example, workers were encouraged to stop the assembly line when anything went wrong so the process could be fixed permanently, rather than simply scrapping rejects at the end of the line. (InfoWorld) more >>
Archive of past Required Reading articles

Exstream Software Agreement With MSI Systems
Exstream Software announced it has entered into a distribution agreement with MSI Systems Integrators. Under the terms of the agreement, MSI will sell and service Dialogue, WebVerse, AFP Studio and future Exstream products as well as offer ongoing product training and support, expanding MSI's ability to deliver personalized document output and management enterprise solutions. Exstream chose MSI because of its refined set of system integration skills that include output management, data center solutions, storage, networking and a strong line of servers.

Leverage Software Certified for Salesforce.com
Leverage Software announced the general availability of Leverage Relationship Intelligence for salesforce.com customers. As a sforce certified solution, Relationship Intelligence integrates with salesforce.com's on-demand platform to allow salesforce.com customers to access Leverage's relationship capital management capabilities.

Circles Selects Empirix for Siebel Testing
Empirix announced that Circles recently selected Empirix e-TEST suite to test the performance of its Siebel 7.5 customer relationship management (CRM) application prior to deployment. As a result, Circles Vice President of Technology, Deb Ryley, reported that her IT team was able to make a number of enhancements that led to major performance improvements, and consequently they were able to achieve a flawless rollout.

Primus Receives Award
Primus Knowledge Solutions announced for the second consecutive year the company received the STAR Award for "Best Support Technology Vendor" from the Service & Support Professionals Association (SSPA). The SSPA announced the winners of the 15th annual STAR Awards from the SSPA Conference@Savannah site, where professionals and industry experts of the service and support world are meeting to discuss the future of customer support services.   (about Primus)