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Leverage Software Introduces Relationship Intelligence
Leverage Software announced Leverage Relationship Intelligence, a software solution that harnesses the power of an organization's relationships, provides relevant tactical sales information and applies analytic dashboards that empower sales professionals with a view, and greater influence into their targeted sales contacts. Leverage Relationship Intelligence provides sales professionals with the ability to discover, analyze and leverage relationships in an effort to close more business and increase revenues.
IEX Named Best of Class in Sixth Annual Users Choice Awards
IEX Corporation, a Tekelec company, announced it has been named the winner in the Sixth Annual Users Choice Awards for its TotalView Workforce Management system. IEX is a provider of workforce management and business optimization technology for contact centers. CRMAdvocate sponsors the Sixth Annual Users Choice Awards program, which provides best-of-class recognition for customer management products and services. (about IEX)
M-Tech Announces Integration Between Citrix and P-Synch
M-Tech Information Technology announced the integration between P-Synch and MetaFrame Password Manager which adds significant capabilities to the Citrix product. The new capabilities include self-service password reset for forgotten or expired passwords, which eliminates the need for employees to call the help desk, enabling organizations to reduce password-related calls by 85 percent. (about M-Tech)
RightNow CRM 7.0 Selected by Register.com
RightNow Technologies announced that Register.com has selected RightNow CRM 7.0 to achieve consolidated customer insight across its call center and sales operations. Register.com is displacing previous sales force automation applications with RightNow Sales to streamline its sales processes throughout the organization. Additionally, the company has successfully deployed RightNow Service in its call center and already has experienced reductions in email and call volume, as well as reductions in average call handle time and contact rate. (about RightNow)
AXTEL Selects Nortel For Telephony Services in Mexico
Mexican telecom operator AXTEL, S.A. de CV, has chosen Nortel Networks to accelerate the convergence of its voice and data networks over an IP (Internet Protocol) network, positioning the service provider to broaden its service offerings, expand its coverage area and reduce operating costs. AXTEL will deploy Nortel Networks Succession Communication Server (CS) 2000 and Nortel Networks Passport Packet Voice Gateway (PVG) to build a single, converged IP infrastructure that will enable AXTEL to offer local and long-distance services by the end of 2004 in Mexican markets where it does not yet have a local presence, such as Saltillo, Aguascalientes, Tijuana and Ciudad Juarez. (about Nortel)
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Required Reading |
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The Next Great CRM Success Strategy
According to META Group, organizations that haven't received the expected value from their investments in CRM technology will be looking to realign their technology processes with their business strategies in 2005, rather than simply spending more money on the technology. Too many companies in the past looked at CRM and related technologies as magic bullets that would solve their CRM challenges, according to Elizabeth Roche, META Group vice president.
(destinationCRM)
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Archive of past Required Reading articles |
3 Implements PeopleSoft Enterprise CRM
PeopleSoft announced that 3 has deployed PeopleSoft Enterprise Customer Relationship Management (CRM) in the United Kingdom, Italy, Denmark, and Sweden. As a result of its implementation, 3 has significantly improved customer satisfaction while reducing support and maintenance costs. 3's goals for its CRM project included streamlining customer interactions across multiple channels and creating a centralized source of customer knowledge to better understand behavior and uncover patterns that drive customer retention.
Leverage Software Announces Solution Certified for Salesforce.com Platform
Leverage Software announced the general availability of Leverage Relationship Intelligence for salesforce.com customers. As a sforce certified solution, Relationship Intelligence integrates with salesforce.com's on-demand platform to allow salesforce.com customers to access Leverage's relationship capital management capabilities.
SupportSoft With New Executive Appointments
SupportSoft announced the appointment of three new executives to its sales and global services organizations. The Company has tapped Steven Sovik as vice president enterprise software sales for North America, Frank Kovacs as vice president of software sales worldwide and Jeffrey Jarvis as vice president of global services. (about SupportSoft)
Sun Microsystems and Siebel Systems Enhance Relationship
At Siebel User Week in Los Angeles, Sun Microsystems and Siebel Systems announced an expanded relationship designed to lower the cost of ownership for Sun and Siebel Systems customers. Under the terms of their broadened alliance, Siebel Systems will port Siebel CRM, Enterprise Edition to Solaris Operating System for x86 platforms. When the port is complete, Siebel customers seeking cost-effective CRM solutions will be able to run Siebel Enterprise Edition on Solaris for Sun's volume systems.
Astea to Host Global ACE User Conference
Astea International announced the company is hosting its global user conference, ACE (Astea Customer Exchange), October 17-19 in Boston, MA. Prominent service organizations from around the world, including Johnson Controls, Gambro Technical Services, Lowry Computer, Optos, Pomeroy IT Services, and WM-data will be presenting and sharing their experiences, best practices and lessons learned using the Astea Alliance service management suite. (about Astea)
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| Stock Index |
| RealMarket |
40.69
|
-0.13%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,204.01 | -0.12% |
| Nasdaq | 1,959.17 | 0.35% |
| S&P 500 | 1,136.86 | 0.15% |
|
| Amdocs | 22.75 | .20 |
| APAC | 1.55 | -.01 |
| Apropos | 2.97 | -.05 |
| Ask Jeeves | 34.28 | -.16 |
| Aspect | 10.84 | -.39 |
| Astea | 7.40 | -.20 |
| ATG | .97 | .02 |
| AVAYA | 13.86 | -.11 |
| Blue Martini | 2.75 | -.08 |
| Broadvision | 2.76 | -.19 |
| chinadotcom | 5.07 | .00 |
| Chordiant | 3.32 | -.07 |
| ClickSoftware | 1.91 | -.10 |
| Convergys | 13.61 | -.09 |
| E.piphany | 4.40 | -.10 |
| eLoyalty | 5.85 | -.09 |
| Epicor | 13.69 | .39 |
| eOn | 1.64 | .00 |
| Firstwave | 1.56 | -.03 |
| HP | 18.79 | -.27 |
| ICT Group | 7.47 | .21 |
| Interact Intell | 3.57 | .17 |
| Interv Brite | 11.75 | .24 |
| KANA | 1.94 | .04 |
| LivePerson | 3.30 | .21 |
| Motive | 12.83 | .50 |
| NCR | 50.30 | -.64 |
| NICE | 22.35 | -.06 |
| Nortel Networks | 3.58 | -.02 |
| Onyx Software | 3.60 | .01 |
| Oracle | 12.07 | .20 |
| Pegasystems | 7.10 | -.09 |
| PeopleSoft | 22.75 | .55 |
| Primus | 1.18 | .05 |
| Rainmaker | 1.62 | -.04 |
| RightNow | 14.66 | -.49 |
| salesforce.com | 16.85 | -.02 |
| SAP | 41.15 | .52 |
| Selectica | 3.90 | -.05 |
| Sento | 6.45 | .01 |
| ServiceWare | .41 | -.03 |
| Siebel | 9.50 | .16 |
| Sitel | 2.30 | .05 |
| SPSS | 14.05 | .01 |
| SupportSoft | 6.44 | .23 |
| Sykes | 5.57 | .02 |
| Tekelec | 17.58 | .03 |
| Teletech | 9.89 | .22 |
| Verint | 37.65 | -.34 |
| Vignette | 1.18 | -.19 |
| ViryaNet | 3.50 | -.01 |
| West Tel | 29.94 | -.24 |
| Witness | 17.01 | -.10 |
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| As of close
10/05/04
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Call for Entries
Call for User Judges
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