Subscribe  |   Archive  |   Resources  |   Affiliations  |   About  |   Contact  |   Home  

PeopleSoft Appoints Dave Duffield as CEO
PeopleSoft announced that its Board of Directors has voted to appoint Dave Duffield, PeopleSoft's founder and Chairman, as the Company's Chief Executive Officer. In addition, the Company announced the appointment of Kevin Parker and Phil Wilmington as Co-Presidents, and Aneel Bhusri as Vice Chairman of the Board. All of the changes are effective immediately. These appointments followed the Board's decision to terminate Craig Conway as President and CEO of the Company, effective immediately. The Board said its decision resulted from a loss of confidence in Mr. Conway's ability to continue to lead the Company. All of these decisions received the unanimous vote of the independent directors. The Board would like to thank Mr. Conway for his contributions to PeopleSoft.

diCarta Contracts Version 6 Announced
With this release, diCarta extends its leadership in the enterprise contract management space with several industry firsts, including: support for managing contracts negotiated on the "outside paper" of customers; a self-service wizard for guided contract configuration; fax-based contract negotiation; and contract analytics using multidimensional "data cubes". This broad solution encompasses all contracts, whether created internally or externally, all contract presentation and negotiation methods, all professionals in extended contract user communities, and all stages of the contract management process.

DirectoryNET Helps Direct Marketers Restore Integrity to Outdated Customer and Prospect Databases
DirectoryNET introduced ID Plus BullsEye, a tool that enables direct marketers to restore integrity to their outdated customer and prospect databases. This system provides access to the most current contact data available, ensuring improved direct marketing results, with optional flagging of "Do Not Call" records, for best practice compliance.

Market Central Unveils SourceWare Search Engine
Market Central announced at the 2004 WebSearch University conference in Washington, D.C., the immediate availability of SourceWareR Search, the company's new multi-patented, automated, "intent-based" search solution. SourceWare Search was established to fill a void within the corporate enterprise and commercial search markets for a deductive search engine capable of providing true relevance and personalization to users at multi-terabyte scale, as well as enable organizations or web search operators to reduce capital and maintenance expenses by up to 50 percent and more.

Austin Logistics Announces EarlyDetection System
Austin Logistics announced its innovative new application-the EarlyDetection System. The software system combines predictive modeling capabilities, aggregation of non-traditional data, and dynamic deployment functionality to allow companies to assess new customers' credit risk and then proactively take risk management actions on the first day of new account activity-before high-risk accounts build their balances to dangerous levels.

			Required Reading
		How Can I Determine the Best Balance of Live Agent Versus Automation?    The balance between live agent and automated interactions is a tricky one for most companies to navigate, because it highlights the tension between two desirable goals, cost-savings and customer satisfaction. On the surface these seem to be in conflict with one another: "If I focus too much on cost-savings, will my customer satisfaction drop to unacceptable levels?" and conversely, "If I do all I can to ensure high customer satisfaction, will I be able to afford it?" These are complex questions without one simple answer. However, by considering two key variables, companies will be able to better determine the appropriate balance. (destinationCRM) more >>
Archive of past Required Reading articles

NICE Smart Video Solutions Boost Security of Statue of Liberty
NICE Systems announced that its smart video solutions were chosen to secure the newly reopened Statue of Liberty. The NICE solution delivers video recording and advanced analytics applications to the United States Park Police in charge of the security of the Statue of Liberty National Monument. With high video quality and resolution, IT-grade video networking and management, and an array of proven video analysis capabilities, NICE helps streamline security operations and protect the vast complex of the Statue of Liberty.

Australian Trade Commission Employs SilkRoad ChatBlazer
SilkRoad technology announced the Australian Trade Commission (Austrade), an Australian government agency that assists Australian companies to obtain overseas business for their products and services has successfully deployed ChatBlazer, SilkRoad's enterprise-class chat software. Austrade leveraged ChatBlazer for its business development advisors to bring in new exporters and provide initial advice via an easy-to-use chat feature on its Web site.

WFMG and Amtech Marketing Execute Alliance Agreement
The WorkForce Management Group and Amtech Marketing announced the signing of an alliance agreement between the two consulting and services firms. The agreement authorizes the marketing and sale of each other's consulting services and training programs into the contact center market. WFMG focuses exclusively on the selection, deployment, optimization and augmentation of workforce management technologies.