ComponentOne Response for Embedded Self-Service
ComponentOne announced the release of a new version of ComponentOne Response that will enable software developers to embed Self-Service in their applications. When using an application with embedded Self-Service, end-users can access live, online knowledgebases without leaving their application.

Dennemeyer Announces New Product Release
Dennemeyer & Company announced the availability of its next generation, web-based Intellectual Asset Management (IAM) System - DIAMS-XE. Designed to support the full IP lifecycle, DIAMS-XE offers corporate IP departments and law firms an advanced workflow based software package built on Microsoft's .NET platform. DIAMS-XE supports all intellectual assets and related activities, including inventions, patents, trademarks, domain names, general matter management and IP licensing.

Grizzard Performance Group Releases Survey Results
Grizzard Performance Group, an enterprise within Grizzard Communications Group, announced the results of an independent survey conducted with senior level marketing executives in large and mid-cap companies. The survey, commissioned in May and June of 2004 found that nearly twice as many executives across all industries and company size say they are devoting more resources to customer retention over customer acquisition (58 to 30 percent). The results of a similar senior level marketing executive survey commissioned by Grizzard Performance Group in 2002 revealed companies were devoting more resources to acquisition over retention by a margin of almost two to one.

West Corporation Selects Jacada Fusion
Jacada Ltd. announced that West Corporation has selected Jacada Fusion to provide its contact center agents with a simplified user interaction when dealing with certain applications. In order to provide clients with outsourced customer care, customer acquisition, and collection services, West's contact center agents utilize a range of applications across a variety of computing platforms. To help address this issue, West has selected Jacada Fusion to simplify how its agents access and manage the data housed in its clients' systems. Jacada Fusion will allow West to streamline certain business processes without modifying its clients' underlying applications.

			Required Reading
		Paying the Performance Price    A tune-up can fix annoying performance issues that plague a Siebel software deployment without breaking the bank. While there may be no simple, one-stop answer to the kinds of performance-related problems that pop up, organizations that rely on Siebel can find relief without completely upgrading or overhauling their systems. (Akibia Consulting) more >>
Archive of past Required Reading articles

Dictaphone Joint Marketing With The Call Center School
Dictaphone Corporations Communications Recording Systems Group announced that it has signed a joint marketing agreement with Nashville, Tenn.based The Call Center School, a company providing a full range of educational and training solutions for call center professionals. The agreement will enable Dictaphone to integrate The Call Center Schools training materials into its ContactPoint Trainer module, a full-featured Learning Management System for contact centers.

Motive Added to Russell 3000 Index
Motive announced that its stock has been added to the Russell 3000 Index and the Russell 2000 Index. The Russell 3000 measures the performance of the 3000 largest U.S.-based companies ranked by market capitalization. The Russell 2000 is a subset of the Russell 3000 list, offering investors access to the small-cap segment of the U.S. equity universe.

CosmoCom Awarded Patent
CosmoCom announced that it has been awarded its second US Patent 6,614,783, entitled Multimedia telecommunication automatic call distribution system using internet/PSTN call routing. This patent is a continuation of CosmoCom's first patent 6,046,762 and so inherits that patent's priority date of April 1, 1996. The patents disclose CosmoCom's pure IP call center technology, which enables calls and messages originating on telephone and data networks to be queued and routed to universal contact center agents connected to an IP data network.

Intervoice Financial Results
Intervoice reported revenues of $44.3 million for its second fiscal quarter ended August 31, 2004, a 6.5 percent increase from $41.6 million posted in the same quarter last year. Net income for the second quarter was $5.1 million, or $0.13 per diluted share. These results reflect significant improvement from net income of $3.6 million, or $0.10 per diluted share posted in the second quarter of last year. Revenues for the second quarter last year included a $2.1 million receipt from a cash-basis international managed services company.