Siebel Public Sector Improves Citizen Service for Rotherham Borough
Siebel Systems announced that Siebel Public Sector is enabling Rotherham Metropolitan Borough Council (RMBC) to begin providing multichannel access to government programs and services and empower its citizens to access the government services they need. The UK Council's focus on service is part of a pioneering $250 million partnership joint venture with BT to develop a company called RBT Connect -- "Rotherham Brought Together." Under the terms of the agreement, BT will invest $50 million in technology across the Council over 12 years to optimize the delivery of services. The Council expects to save $83 million through improved efficiency, which it will invest back into its citizen services.

eGain to host 2004 North America User Conference
eGain Communications announced that customers, partners and industry thought leaders will participate at the company's upcoming North America User Conference to be held at the Treasure Island Hotel in Las Vegas, Nevada on October 4-5, 2004. The conference will feature presentations from industry thought leaders on emerging trends and paradigms in the customer service and contact center space as well as success stories from eGain's marquee customers.

Mercury Survey Reveals Increase in Application Performance Testing
Mercury Interactive unveiled results from an application delivery customer survey of more than 450 quality assurance and performance testing engineers. The survey results identified that complexity, outsourcing and consolidation are driving an increase in the number of applications being tested and the frequency of testing initiatives. When asked about the frequency and number of applications they were testing, survey respondents indicated the following:* 76 percent are seeing an increase in the number of testing projects and * 71 percent see an increase in the frequency of their testing initiatives.

Envision Names Activa Solutions To Expanding Global Reseller Roster
Envision Telephony announced it has signed a reseller agreement with Activa Solutions, a provider of performance improvement solutions for public safety and government organizations, contact centers and financial institutions, expanding Envision's network of partners that offer the Envision Performance Suite internationally. The Envision Performance Suite is an integrated set of solutions including Envision Quality Monitoring, Envision Logging, Envision Workforce Management and Envision eLearning which drive business applications with Envision Business Intelligence to improve enterprise and contact center performance.

Vignette Solutions Reduce Total Cost of Ownership
Vignette announced that leading organizations around the globe such as Avnet, Inc., The County of Santa Clara, Credit Lyonnais, Pierre Fabre, Turkcell and many others are aggressively adopting Vignette solutions to minimize development and maintenance costs while streamlining the management of IT initiatives. Customers' consolidation priorities range from rationalizing repositories, platform standards and collections of electronic assets to implementing virtual repository management strategies and enterprisewide paper-to-electronic conversion projects.