etalk Announces Set of Consulting Services
etalk announced a new set of consulting services for contact center customers that allow them to maximize their investments in performance management by optimizing solutions for their unique needs. etalk is offering three new distinct consultative services to help contact center customers get the most out of their performance management capabilities. The first offering is an assessment of the customer's contact center solutions environment that analyzes its current processes, identifies strengths and opportunities for improvement, and recommends actionable items for immediate improvement. (about e-Talk)
Tool Track Released By Brady/TISCOR
Brady/TISCOR announced that its tool tracking software called Tool Track has been released as part of the company's new TRACK Pak product line. Tool Track is a computerized system comprising software, hand-held computers, and individualized bar codes that are affixed to tools to identify them. Users can use the hand-held devices to scan the tools' bar codes to first identify the tools, and then record data using the mobile computers about the disbursement, movement, location and the return of tools. This automated process improves accuracy in managing tool inventory, ensures employee accountability, and eliminates the expense of lost tools.
Citrix And Siebel Systems Announce Alliance
Citrix Systems and Siebel Systems announced that Citrix has joined the Siebel Alliance Program as a Strategic Platform Partner. Additionally, key to the partnership's success was the validation of the Citrix MetaFrame Access Suite and Citrix MetaFrame Password Manager as an enterprise single sign-on (SSO) solution for Siebel 7.5.3 and Siebel 7.7. (about Citrix Online)
SAP With E-Mail Response Management System
SAP introduced an e-mail response management system (ERMS) that helps companies manage high-volume e-mail traffic, increase accuracy of outbound communications and turn inbound queries into sales opportunities. Delivered through mySAP Customer Relationship Management (mySAP CRM), the new ERMS capabilities enable improved inbound and outbound customer e-mail communication with the goal of offering cost-efficient, personalized customer service while helping marketers leverage inbound e-mail to deliver their message in compliance with legal regulations in countries in which outreach is conducted.
FrontRange HEAT Supports Sarbanes-Oxley Compliance
Public companies that must comply with the Sarbanes-Oxley Act of 2002 (SarbOx), can now tap the HEAT IT Service Management software from FrontRange Solutions. HEAT's capabilities help SMEs meet the stated objective of SarbOx to "protect investors by improving the accuracy and reliability of corporate disclosures made pursuant to the securities laws." (about FrontRange)
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CRM Equals Electability
CRM may have a mixed track record in the enterprise, but it has become a critical part of this year's presidential election. The 2004 presidential campaigns have deployed both CRM software and Internet portals, connecting the two technologies to mobilize supporters and collect historic amounts of contributions from individual donors.
(CIO Magazine)
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Archive of past Required Reading articles |
PeopleSoft Announces Expanded Agreements With Princeton Softech, Mercury Interactive and Quest Software
PeopleSoft announced that it has expanded its technology agreements with Princeton Softech, Inc., Quest Software, and Mercury Interactive. These lifecycle management technology leaders will provide PeopleSoft customers with increased visibility into performance across the entire applications lifecycle.
North Plains Systems to License SmartPath
DoubleClick announced that North Plains Systems will license its SmartPath software to add marketing workflow and collaboration capabilities to North Plains' Gemini solution to enable customers to reduce marketing cycle times and control costs. TeleScope Gemini is designed for marketing departments, creative services organizations and agencies that work with internal and external teams to create and approve rich media content.
Completel Selects Nortel Networks to Transition Network to VoIP
Completel has signed an agreement with Nortel Networks to transition its network to voice over IP (VoIP) technology. This move toward VoIP along with data networks is expected to be a key driver of future growth for Completel and confirms its ambition to become the leading national operator for businesses. (about Nortel)
Standard Pacific Homes Selects Pivotal
Pivotal Corporation announced that Standard Pacific has selected Pivotal Homebuilder FrontOffice to support and streamline sales processes throughout the regions in which it operates. Pivotal Homebuilder FrontOffice features sales functionality and best-in-class customization capabilities, providing builders with an application that can match sales process requirements across markets.
Knowledgebase.net Named Trend-Setting Product of 2004
KnowledgeBase Solutions announced that KnowledgeBase.net v.4.0 has been recognized as a "Trend-Setting Product of 2004" by KMWorld Magazine. The publication's list honors the best new products to the knowledge management and enterprise content management (ECM) marketplace. (about Knowledge Base Solutions)
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