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Tekelec Acquires VocalData
Tekelec announced that it has acquired VocalData, a provider of hosted Internet protocol (IP) telephony applications that enable the delivery of advanced telecom services and applications to business and residential customers. With the acquisition, Tekelec enables operators to deliver time division multiplex (TDM) and IP services such as IP Centrex, hosted PBX services and voice virtual private networking (VPN) as they migrate to next-generation networks. (about IEX)
Motive Announces Broadband Management Products
Motive announced that its broadband management products now give both cable broadband and DSL providers greater ability to consistently deliver and profitably manage their entire portfolio of digital services, including Voice over IP (VoIP), video, and high-speed data. Regardless of where a service is installed, what it is connected to, or how often it changes, Motive's software equips the service with intelligent automation, ensuring that it is effortless to set up, use and maintain. This accelerates the time to value for providers by lowering service delivery costs and creating a superior customer experience.
RightNow And Echopass Partner
RightNow Technologies and Echopass announced a partnership to deliver pre-integrated on demand solutions for advanced multi-channel contact centers. The combination of RightNow's hosted CRM applications and Echopass's hosted call center and CTI solutions will enable their joint customers to gain complete contact center capabilities -- without having to purchase, install, integrate and maintain software and hardware infrastructure internally. (about RightNow)
Pegasystems New Credit Card Management Applications
Pegasystems announced the release of PegaCARD Customer Process Manager and PegaCARD Smart Dispute, card management applications that cut overhead costs and improve customer satisfaction by eliminating long waits to resolve simple procedures such as a lost card or charge dispute. By linking CSRs with the back-end systems through Smart Dispute and Customer Process Manager, companies can resolve issues while the customer is on the phone rather than issuing a reference number to a case that will be resolved later.
Citrix GoToAssist Doubles its Customers in 2004
Citrix Online now has more than 2,300 companies signed up as customers for its Citrix GoToAssist remote technical-support service. Numerous leaders in healthcare, financial services, IT services, education, technology and other industries are using Citrix GoToAssist to transform technical support into competitive advantage by significantly increasing customer loyalty, improving employee productivity and lowering support-desk costs. Among those optimizing their service organizations with Citrix GoToAssist are Allied Mortgage, Best Software, CHIPS Computer Consulting, First Data Systems, Inc., Kronos Incorporated, Mobile Automation, Ryan Companies USA, Inc., Ultimate Software and Televox Software Inc. (about Citrix Online)
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Required Reading |
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A quick guide to ROI with mySAP CRM
These days, an organization without a CRM solution is like a nearsighted person without glasses. It's hard to get a clear picture of a customer base without being able to see lots of details.
In companies already running SAP, SAP's offering makes sense from an integration standpoint. "MySAP CRM is probably the only product out there that's fully integrated across the ERP and supply chain side of business," said Steve Niesman, president and CEO of Itelligence Inc., a global midmarket SAP provider.
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Archive of past Required Reading articles |
Barak 013 With Nortel Networks
Barak 013 has chosen a superclass softswitch solution from Nortel Networks to upgrade its telephony network to voice over IP technology. Barak 013 expects to be the first Israeli service provider to migrate its entire carrier telephony infrastructure to a next generation packet-based network, maintaining the same level of security and reliability it has today with its traditional circuit-switched network. (about Nortel)
Altitude Software Announces Siebel Validation
Altitude Software announced that the integration between its Altitude uCI 7 and Siebel business applications version 7.5 has been successfully validated by Siebel Systems. Altitude uCI 7 is a suite of customer interaction management solutions designed to deliver return on investment and improve operational effectiveness in the contact center at a lower total cost of ownership.
PeopleSoft And i-flex Solutions Announce Core Banking Alliance
PeopleSoft announced that it has formed an alliance with i-flex solutions to develop and market an integrated solution for the banking industry. The new combined solution will provide integration between i-flex's core banking suite, FLEXCUBE, and PeopleSoft's financial management and customer relationship management applications. This new integration will provide financial institutions with a dynamic view of balances, transactions, and account history across all core-processing systems, eliminating multiple data entry and use of multiple systems. As a result, financial institutions will benefit from increased accuracy and improved customer satisfaction.
SITEL Corporation Selects RightAnswers
RightAnswers announced that SITEL Corporation has selected RightAnswers to improve customer service operations. With the help of RightAnswers' technical support knowledge bases, known as Knowledge-Paks, SITEL will resolve customer problems more quickly, increase first-call resolution rates and, in turn, continue to improve its overall level of customer service.
HDI Announces Support Center Certification Standards Committee Members
HDI announced the new members of its Support Center Certification (SCC) Standards Committee. This volunteer committee sets the standards that support centers must adhere to in order to be HDI Certified for demonstrated service excellence, adherence to industry best practices and commitment to quality. (about Help Desk Institute)
Ameritas Acacia Companies Satisfied With Exstream Software
Exstream Software announced positive reports from The Ameritas Acacia Companies. This provider of insurance and financial services uses Dialogue to electronically produce the myriad of documents it sends to its agents on an ongoing basis, eliminating the need to print, warehouse and mail them. With Dialogue, the company is reducing paper and postage costs, production time and cost of materials. In addition, it reports a faster turnaround time, reduced labor expense and hard dollar savings in printing.
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| Stock Index |
| RealMarket |
37.88
|
0.76%
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| Stock Index: | Tell me more |
| Dow Jones | 10,244.93 | 0.39% |
| Nasdaq | 1,921.18 | 0.68% |
| S&P 500 | 1,129.30 | 0.63% |
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| Amdocs | 22.99 | .02 |
| APAC | 1.59 | .00 |
| Apropos | 3.09 | .10 |
| Ask Jeeves | 32.35 | .47 |
| Aspect | 9.56 | .05 |
| Astea | 7.27 | -.01 |
| ATG | 1.04 | -.03 |
| AVAYA | 14.66 | .02 |
| Blue Martini | 2.73 | -.03 |
| Broadvision | 2.95 | -.07 |
| chinadotcom | 5.30 | .05 |
| Chordiant | 2.59 | .08 |
| ClickSoftware | 1.72 | -.17 |
| Convergys | 12.77 | .07 |
| E.piphany | 4.02 | .09 |
| eLoyalty | 6.07 | .07 |
| Epicor | 13.11 | .07 |
| eOn | 1.26 | -.07 |
| Firstwave | 1.40 | -.05 |
| HP | 18.70 | .29 |
| ICT Group | 7.41 | .13 |
| Interact Intell | 3.57 | -.08 |
| Interv Brite | 8.75 | .06 |
| KANA | 1.67 | -.01 |
| LivePerson | 3.39 | -.13 |
| Motive | 11.87 | .11 |
| NCR | 50.77 | 1.30 |
| NICE | 22.39 | .17 |
| Nortel Networks | 3.64 | .15 |
| Onyx Software | 3.55 | .05 |
| Oracle | 11.41 | .01 |
| Pegasystems | 6.95 | .10 |
| PeopleSoft | 19.36 | .04 |
| Primus | 1.29 | -.08 |
| Rainmaker | 1.60 | .00 |
| RightNow | 11.74 | .24 |
| salesforce.com | 16.36 | .35 |
| SAP | 40.25 | .63 |
| Selectica | 3.70 | .02 |
| Sento | 6.40 | -.02 |
| ServiceWare | .42 | .00 |
| Siebel | 8.04 | .08 |
| Sitel | 2.31 | .03 |
| SPSS | 13.69 | -.03 |
| SupportSoft | 9.43 | -.24 |
| Sykes | 4.54 | .06 |
| Tekelec | 17.19 | .46 |
| Teletech | 9.47 | -.18 |
| Verint | 34.95 | .04 |
| Vignette | 1.38 | .02 |
| ViryaNet | 2.98 | .25 |
| West Tel | 29.54 | -.07 |
| Witness | 15.95 | .06 |
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| As of close
09/21/04
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Call for Entries
Call for User Judges
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