Genticity Releases New Customer1 Web Self Service
Genticity releases a new Web Self Service application to further compliment Customer1's Customer Care software. The Customer1 Web Self Service module captures the Customer Experience as it happens and keeps a complete activity history of your customers' visits. Agents have an up to the minute view of everything the customer has done in Web Self Service.
Citrix GoToAssist Provides Remote Support
Citrix GoToAssist integration services from Citrix Online make it easier and more efficient for contact centers and help-desk organizations to integrate functionality and securely merge data with Web-based technical-support processes and business applications. Developed in close partnership with customers worldwide, the new set of standard Open Application Program Interfaces (APIs) and an installable Integration Services Database Package offer flexible integration options that allow organizations to unify and streamline their CRM and technical support processes. (about Citrix Online)
Medical Technology Leader Sysmex Selects Metrix
Metrix announced that it has expanded its fast-growing customer base to include Sysmex. Sysmex America has purchased the Metrix 4e ProductService application suite, including: Field Service, Contact Center, Contracts & Warranties Management, Inventory & Logistics, Repair Center and Knowledge Management for its operations in the Americas. (about Metrix, Inc.)
SPSS Announces New Version of Premier Statistical and Data Management Software
SPSS announced the availability of SPSS 13.0 for Windows and SPSS Server 13.0 for Windows. The latest version of SPSS, developed based on direct customer feedback, includes enhanced reporting capabilities, new add-on modules for group identification, more powerful data management features and predictive analytics for survey research.
IEX Expands European Sales
IEX Corporation announced the expansion of its direct European sales force into the German market. The expansion of the sales force coincides with the release of a German language version of the company's TotalView Workforce Management System. (about IEX)
DoubleClick Announce Enterprise Marketing Solutions Group
DoubleClick announced that it has formed an Enterprise Marketing Solutions group, which is marked by upgrades and integration of the DoubleClick Ensemble campaign management solution and the SmartPath marketing resource management solution. The DoubleClick Enterprise Marketing Solution provides customers with a single platform to plan and manage their marketing activity across all channels, as well as a segmentation engine to optimize their direct marketing and customer relationship initiatives.
Local Government Authorities Select BT, Nortel Networks to Deliver Converged Networks
BT has been awarded three separate contracts to provide converged Internet Protocol (IP) telephony solutions from Nortel Networks for South Cambridgeshire District Council, City of Lincoln Council and Brentwood Borough Council. South Cambridgeshire District Council has chosen to implement a completely converged IP telephony solution as part of its relocation to new premises. (about Nortel)
M-Tech Enters Common Criteria Certification
M-Tech Information Technology announced that their product suite has entered testing for Common Criteria security certification. Validation under Common Criteria will confirm to customers of identity management solutions that M-Tech complies with the highest, internationally developed and recognized security standards. (about M-Tech)
Nucleus Research Awards RightNow
RightNow Technologie announced an independent report from Nucleus Research has ranked it superior to all its competitors in delivering return-on-investment. The report, focused on hosted CRM, showed RightNow out-performed Siebel OnDemand, Salesforce.com and other providers after extensive research into the real-world experiences of actual customers. (about RightNow)
Cox Communications and SupportSoft to Discuss Solutions
SupportSoft together with Cox Communications will deliver a presentation on how automation technologies can offer an exceptional broadband customer experience to spur greater satisfaction, profitable adoption of services, and competitive differentiation. The presentation will take place at Forrester's Consumer 2004 Forum, "Delivering Breakthrough Multichannel Customer Experiences." (about SupportSoft)
AspenTech Earns SCP Certification
Aspen Technology announced that its Global Customer Support & Training group had achieved certification under the Support Center Practices (SCP) Certification program. AspenTech achieved certification for the second consecutive year after an audit of their Houston, TX support center. SCP Certification measures the effectiveness of customer support against a set of performance standards. (about Service Strategies)
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