eDigitalResearch Layered Technology Supersedes Pop-Up Surveys
Online market research leader, eDigitalResearch, has developed an advanced layered technology to produce layered surveys that will replace existing pop-up survey methods. This technology will be introduced to all website delivered eCustomerOpinion surveys where appropriate. Surveys deploy as a discreet panel inside the main browser window instead of as an obtrusive new pop-up window obscuring webpage content.

City of Prescott Implements LiveTime Help Desk
LiveTime Help Desk has been deployed to manage the support of all IT systems and infrastructure for the City of Prescott, Arizona. The city's Information Technology Department chose LiveTime because they were struggling with the limitations inherent in their previous systems, and required more robust accountability. The displaced solution was a combination of products, which relied on outmoded client-server technology and lacked the necessary reporting features.

SupportSoft Integrates Core Networks Solutions into Product
SupportSoft unveiled its vision for triple play service delivery and detailed its product integration plans for the solutions from Core Networks, a software company specializing in technologies for network monitoring, management and activation of advanced digital services for DSL and cable broadband providers. SupportSoft recently acquired substantially all of the assets from Core Networks. Core Networks' products are expected to provide new and extended capabilities for SupportSoft service automation solutions in four key areas: network management and monitoring, usage policy management, firmware upgrade management and remote management of home network devices.   (about SupportSoft)

			Required Reading
		What is Hush-Hush Marketing?    Who are these mysterious and secretive executives behind millions of corporate websites? There are millions of very expensive, well-designed websites all over the globe. Most have a lot of information to offer with great graphic illustrations, supportive explanations about their relevant experiences and capabilities with upfront personalities. (ABC Namebank International) more >>
Archive of past Required Reading articles

New Zealand Milk Selects Pivotal As Its Global CRM Standard
Pivotal Corporation announced that New Zealand Milk has selected Pivotal as its global CRM standard for their small to medium sized operating companies to improve customer and distributor performance. This initiative supports the growth aspirations of the operating companies and is consistent with the business' priorities of, understanding customers, developing customer intimacy and being market driven.

Georgia Student Finance Commission Selects Surado CRM
In keeping with its commitment to providing powerful, versatile and sensible solutions that help companies know their customers and keep them for life, Surado Solutions announced that Georgia Student Finance Commission has selected Surado CRM. Surado CRM was selected through a competitive RFP process initiated as a result of GSFC's enterprise wide reengineering initiative.

Dex Media Signs Managed Service Agreement With Amdocs
Dex Media and Amdocs announced that they have extended their existing relationship, signing a new managed service agreement for Dex data center operations. Effective immediately, Amdocs will manage IT operations support services for Dex Media's data center, including production, help desk and desktop support. As part of the agreement, Dex Media IT staff performing these functions will join Amdocs.   (about Amdocs)

Verint Systems Reports Record Fiscal 2004
Verint Systems announced record sales of $60,167,000 for the second quarter of fiscal 2004, ended July 31, 2004, a 28% increase compared with $46,892,000 for the second quarter of fiscal 2003. Verint's sales increased approximately 6% sequentially, compared with $56,638,000 for the first quarter of fiscal 2004.   (about Verint)

eOn Communications Schedules Fourth Quarter Earnings Release
eOn Communications will announce financial results for its fiscal 2004 fourth quarter and fiscal year ended July 31, 2004, on September 17, 2004. Chairman and Chief Executive Officer David Lee will host a conference call at 4:45 p.m. EST on September 17, 2004, to comment on fourth quarter and fiscal year 2004 results.   (about eOn)