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NextPage Sells Publishing Application Business Unit to FAST
NextPage announced that Fast Search & Transfer (FAST) has signed a definitive agreement to purchase the technology, product lines, and the over 500 customers and partners of NextPage's publishing applications business unit, including NXT, Folio, LivePublish and GetSmart. NextPage's document management services, Chrome, will remain with the company. (about NextPage)
TDK Deploys KnowledgeBase.net Web Self Service
KnowledgeBase Solutions announced that TDK Electronics Corporation has successfully deployed KnowledgeBase.net version 4.0 to enhance its online customer self service environment. By implementing KnowledgeBase.net to provide relevant FAQs and a searchable knowledge base, the company is able to more effectively answer customer questions on its web site and is on the path to significantly reducing its volume of inbound customer phone calls, emails, and chats, improving efficiencies and quality of service while reducing its customer support operational expenses. (about Knowledge Base Solutions)
Australian Tax Office Signs Infra For IT Service Management
Global IT Service Management software developer Infra Corporation has been awarded the contract to supply the Australian Taxation Office with IT Service Management software. Graham Rowe, the head of the Tax Office's IT Service Management Program said that Infra was awarded the contract ahead of some of the biggest names in the ITSM industry, based on a tender process and because they provided the best value for the Commonwealth. (about Infra)
Florida State University Chooses Parature
Parature announced that Florida State University (FSU) has replaced Remedy with Parature's Campus Support Solution. FSU's technical department, which serves 38,000+ students, realized that Remedy's support software was becoming difficult to use and costly to maintain. Looking for an alternative, FSU selected Parature for its flexibility, quick deployment time and ease of use. FSU implemented Parature's knowledge base references, download functionalities, trouble ticket submission, survey functionalities and integrated contact management piece. (about Parature)
eGain Knowledge Management Integration Achieves HP OpenView Certification
eGain Communications announced eGain Knowledge integration with HP OpenView Service Desk has achieved certification, as part of the HP Enterprise Management Services for Partners. eGain Knowledge is a knowledge management solution used for problem resolution in helpdesks, contact centers and web self-service. The offering is complementary to HP OpenView Service Desk, and adds knowledge management to the overall solution. (about eGain)
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Required Reading |
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Turn Search Into Find
In the never-ending quest to reduce customer transaction costs, companies have pursued strategies ranging from outsourcing call centers to low-cost labor markets, charging customers for access to service reps or simply reducing the level of service offered altogether. These approaches all have obvious drawbacks. A better method is to empower customers to find just what they need on your Web site.
(Transform Magazine)
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Archive of past Required Reading articles |
RightNow Serves 110 Million Customer Interactions During Second Quarter 2004
RightNow Technologies announced that organizations used its on demand CRM solutions to serve 110 million customer service interactions in the second quarter of 2004. This latest figure represents an eight percent increase from the first quarter 2004 and a 97 percent increase from the same quarter in 2003, underscoring the growing and successful implementation of RightNow's multi channel customer service and support (CSS) solutions. (about RightNow)
Seth Godin Keynotes Meeting of Top Email Marketers
ExactTarget announced plans for its first annual user conference, ExactExcellence, featuring marketing visionary Seth Godin as the keynote speaker. The conference will take place October 4-6 in Indianapolis. Called "The Prime Minister of Permission Marketing" by Promo Magazine, Mr. Godin's approach to marketing has revolutionized the way corporations approach consumers. He is the author of six books including Permission Marketing, which spent a year on the Amazon.com Top 100 bestseller list and also appeared on the New York Times business book bestseller list. (about ExactTarget)
FrontRange Wins Awards
CRM Magazine publicly revealed the winners of its 2004 CRM Leader Awards. FrontRange Solutions CEO Michael McCloskey tops the magazine's list of "Ones to Watch" in its upcoming Influential Leaders report, while the company and its GoldMine solution captured two 2004 CRM Market Leaders awards. (about FrontRange)
Best Software Receives Two CRM Leadership Honors
Best Software announced it has received CRM Market Leader honors from CRM Magazine for the company's ACT! and SalesLogix contact and customer relationship management solutions. ACT! was awarded top honors for sales force automation. SalesLogix, the CRM leader for small to mid-sized businesses, was awarded the SMB Suite leadership honor, its third consecutive year winning a CRM Magazine award. The awards recognize elite CRM vendors based on leadership criteria including customer satisfaction, depth of functionality, revenue growth and market share. Best Software executives accepted both awards last night at the DCI Customer Relationship Management Conference in San Francisco. (about Best Software)
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| Stock Index |
| RealMarket |
34.93
|
0.34%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,168.46 | -0.05% |
| Nasdaq | 1,850.41 | 0.67% |
| S&P 500 | 1,105.91 | 0.15% |
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| Amdocs | 20.23 | .13 |
| APAC | 1.65 | -.01 |
| Apropos | 3.14 | -.01 |
| Ask Jeeves | 25.26 | -.66 |
| Aspect | 8.50 | -.06 |
| Astea | 5.87 | .10 |
| ATG | .93 | -.03 |
| AVAYA | 12.25 | .13 |
| Blue Martini | 2.68 | -.03 |
| Broadvision | 2.70 | .08 |
| chinadotcom | 4.53 | -.06 |
| Chordiant | 2.77 | -.01 |
| ClickSoftware | 1.59 | .02 |
| Convergys | 13.60 | -.30 |
| E.piphany | 3.94 | .01 |
| eLoyalty | 6.08 | .13 |
| Epicor | 10.37 | .47 |
| eOn | 1.02 | -.06 |
| Firstwave | 1.29 | -.04 |
| HP | 17.92 | .03 |
| ICT Group | 7.35 | -.16 |
| Interact Intell | 3.80 | .11 |
| Interv Brite | 8.36 | -.67 |
| KANA | 1.57 | .01 |
| LivePerson | 2.75 | .04 |
| Motive | 10.24 | .22 |
| NCR | 44.78 | .61 |
| NICE | 19.36 | -.07 |
| Nortel Networks | 3.90 | .14 |
| Onyx Software | 3.64 | -.10 |
| Oracle | 10.05 | .08 |
| Pegasystems | 6.64 | .29 |
| PeopleSoft | 17.86 | .46 |
| Primus | 1.09 | -.03 |
| Rainmaker | 1.62 | -.02 |
| RightNow | 9.75 | .65 |
| salesforce.com | 13.33 | .33 |
| SAP | 36.66 | .20 |
| Selectica | 3.79 | -.04 |
| Sento | 6.56 | .06 |
| ServiceWare | .35 | -.10 |
| Siebel | 7.61 | .00 |
| Sitel | 2.13 | .00 |
| SPSS | 14.28 | .48 |
| SupportSoft | 10.17 | .06 |
| Sykes | 4.76 | .22 |
| Tekelec | 18.38 | .11 |
| Teletech | 8.14 | -.10 |
| Verint | 32.01 | 1.26 |
| Vignette | 1.17 | -.04 |
| ViryaNet | 2.44 | .44 |
| West Tel | 26.47 | .69 |
| Witness | 13.45 | .14 |
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| As of close
09/01/04
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Call for Entries
Call for User Judges
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