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SupportSoft Rolls Out New Broadband Service Automation Solutions for Japan
SupportSoft announced that its Service Automation Suite for Broadband has been localized for the Japanese market. The Service Automation Suite for Broadband is designed to help digital service providers deliver real-time self-service and assisted service to their broadband customers. Additionally, SupportSoft SmartAccess software has also been internationalized for easier customization by Japanese service providers if needed. (about SupportSoft)
SYWARE Introduces Northwind Mobile Traders
Northwind Mobile Traders is modeled after Microsoft's Northwind Traders sample database software for Windows-based systems running Access or SQL Server. SYWARE's new, mobile edition runs in conjunction with the company's database and forms development software, Visual CER, and provides users with pre-built templates that allow for creation of mobile order entry, sales tracking, and inventory management applications.
Microsoft Improves Customer Loyalty Program
A Walker Information client since 2003, Microsoft Business Solutions has been recognized within Microsoft for best practices in their Walker-led customer loyalty management programs. Microsoft Business Solutions' CLM program was recently featured at the annual Microsoft Connections Fair, which highlights company-wide best practices, for its ability to track loyalty information and provide a 360-degree view of customer experience. (about Walker Information)
PilotWeb 2004 Summer Announced
Pilot Software announced the availability of PilotWeb 2004 Summer, a packaged, customizable, Web channel performance management solution that aligns online execution with strategy. Based on Pilot's technology and hundreds of Web channel deployments, PilotWeb includes interactive strategy plans, initiative management, scorecards & dashboards, reporting & ad hoc analysis, and modeling & integration. In addition, to help customers immediately reap the benefits of aligning execution with Web strategy, the solution includes templates for some of the most prevalent Web channel business models -- including lead-generation, branding/awareness and customer support -- that include suggested strategy plans along with corresponding scorecards, KPIs, dashboards and reports.
salesforce.com Implementation Helps Atrium Staffing Achieve Greater Than 90% User Adoption
Salesforce.com announced that Atrium Staffing is using salesforce.com's service to improve sales and client development in the competitive staffing market. Salesforce.com gives Atrium Staffing the ability to customize and extend all aspects of salesforce.com to match its market-specific requirements and effectively track clients, companies, applicants and placements.
Long & Foster With PeopleSoft Enterprise CRM
PeopleSoft announced that Long & Foster is live on PeopleSoft Enterprise Customer Relationship Management (CRM). As a result of the implementation, the company reduced support costs while significantly improving support response times. Long & Foster's more than 13,000 real estate agents, located in 220 offices across the United States, now have a single point of contact for rapid resolution of support issues.
Vignette Ships Integration of Portal and Content Management
Vignette announced enhancements to its integrated content management and portal solutions to provide customers with measurable improvements in business efficiency. Vignette's offering provides operational excellence through mass manageability, a compelling Web experience through smart delivery of active content, and cost effectiveness through unmatched scalability.
AFSM International Attracts Services Companies To Conference
The Association for Services Management International will bring together some of the best companies in the services business at its World Conference. Companies exhibiting include such industry leaders as Astea International, DHL Global Customer Logistics, Nextel Communications, Oracle, Panasonic Computer Solutions, SAP America, Siebel, Symbol Technologies, and UPS Supply Chain Solutions. Each year AFSMI members from chapters around the world come together to learn from leading services and support experts, share their successes and lessons learned, and advance their careers and the s-business profession.
|
| Stock Index |
| RealMarket |
34.79
|
-1.25%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,122.52 | -0.72% |
| Nasdaq | 1,836.49 | -1.39% |
| S&P 500 | 1,099.15 | -0.78% |
 |
| Amdocs | 20.07 | -.29 |
| APAC | 1.68 | .03 |
| Apropos | 3.16 | -.04 |
| Ask Jeeves | 26.12 | -.46 |
| Aspect | 8.53 | .16 |
| Astea | 5.73 | .03 |
| ATG | .95 | -.07 |
| AVAYA | 12.52 | -.60 |
| Blue Martini | 2.66 | -.06 |
| Broadvision | 2.68 | -.01 |
| chinadotcom | 4.53 | -.10 |
| Chordiant | 2.72 | -.01 |
| ClickSoftware | 1.53 | -.11 |
| Convergys | 13.76 | -.15 |
| E.piphany | 3.87 | .04 |
| eLoyalty | 5.92 | .01 |
| Epicor | 10.28 | -.25 |
| eOn | 1.04 | -.03 |
| Firstwave | 1.41 | .13 |
| HP | 17.94 | -.32 |
| ICT Group | 7.28 | -.18 |
| Interact Intell | 3.85 | -.06 |
| Interv Brite | 8.97 | -.21 |
| KANA | 1.57 | -.02 |
| LivePerson | 2.72 | .12 |
| Motive | 10.18 | -.17 |
| NCR | 44.62 | -.66 |
| NICE | 19.31 | -.68 |
| Nortel Networks | 3.73 | -.10 |
| Onyx Software | 3.76 | .16 |
| Oracle | 10.12 | -.17 |
| Pegasystems | 6.40 | -.13 |
| PeopleSoft | 17.29 | -.17 |
| Primus | 1.11 | .00 |
| Rainmaker | 1.70 | .01 |
| RightNow | 8.95 | -.59 |
| salesforce.com | 13.24 | .09 |
| SAP | 36.90 | -.36 |
| Selectica | 3.80 | -.03 |
| Sento | 6.25 | -.17 |
| ServiceWare | .45 | -.03 |
| Siebel | 7.60 | -.22 |
| Sitel | 2.19 | -.10 |
| SPSS | 13.92 | -.44 |
| SupportSoft | 10.11 | -.09 |
| Sykes | 4.78 | .07 |
| Tekelec | 17.91 | -.34 |
| Teletech | 8.29 | -.02 |
| Verint | 30.85 | -.50 |
| Vignette | 1.17 | -.04 |
| ViryaNet | 2.22 | -.02 |
| West Tel | 25.89 | .12 |
| Witness | 13.25 | -.46 |
 |
| As of close
08/30/04
|
Call for Entries
Call for User Judges
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