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Oracle Extends Tender Offer For PeopleSoft
Oracle announced that it has extended its previously announced tender offer for all of the common stock of PeopleSoft to midnight EDT on Friday, September 10, 2004. The tender offer was previously set to expire at midnight EDT on Friday, August 27, 2004. As of the close of business on Thursday, August 26, 2004, approximately 21,690,141 shares had been tendered in and not withdrawn from the offer. This latest extension gives PeopleSoft investors until September 10th to accept Oracle's offer of US$21 per share.

chinadotcom Completes Acquisition of Ross Systems
chinadotcom corporation announced that it has completed its acquisition of Ross Systems and will pay a total consideration of US$65.7 million in cash and chinadotcom shares to the shareholders of Ross Systems. The acquisition of Ross Systems strengthens chinadotcom's position as a leading global software supplier focused on the mid-enterprise market. The acquisition also drives the expansion of Ross Systems into the fast growing China market leveraging upon chinadotcom's strong presence in the Greater China region.

InVision Introduces The Latest Version Of Their Workforce Management Software
InVision Software is to present Version 4.3 of their Staff Planning System (SPS) at the Call Centre Expo in Birmingham (29.-30. September 2004, Stand D55). In addition to several new features that make the web-based software yet more user-friendly, two new modules have been developed, that will further increase the efficiency of demand-oriented workforce management. With the new components, AutoScheduler and TrainingPlanner, call centres are now in a position to automate shift optimisation and to integrate training planning processes into the staff scheduling process.

Global Access Implements Rockwell FirstPoint Contact
Rockwell FirstPoint Contact announced Global Access, South Africa's major provider of satellite-transmitted business broadcast services and facilities, has implemented its FirstPoint Business Edition product. Rockwell FirstPoint Contact's channel partner, AST Networks, a business unit of the AST Group, implemented the solution at Global Access' contact center site. After investigating several call center solutions, Global Access choose FirstPoint Business Edition, which is an integrated, multi-channel package that bundles extensive capabilities, including voice over Internet protocol (VoIP) into a single product.   (about Rockwell Firstpoint Contact)

Motive Products Will Integrate With New Microsoft Management Technology
Motive announced that its new application management products -- Motive Profile, Motive Triage and Motive Resolution -- will integrate with the recently announced Microsoft Operations Manager 2005. The move is part of Motive's and Microsoft's ongoing commitment to reduce the costs and complexities of managing enterprise applications and systems.

			Required Reading
		Don't Botch Field Service Calls    Like you, the Ohio Department of Commerce, Division of Industrial Compliance (ODC) has deadlines to meet, and it has to work with limited human resources and budgets. ODC is one of a mere handful of agencies qualified to enforce state building code requirements in the state of Ohio. Its customers are construction companies working on tight deadlines to complete their school buildings, hospitals, apartment complexes, and other multimillion-dollar projects. Read how scheduling and route optimization technologies help the Ohio Department of Commerce increase service call volume 25% and quench customer complaints. (Integrated Solutions) more >>
Archive of past Required Reading articles

Landmark eService Study of Major North American Companies
In the first of its State-of-eService Benchmarking Series, BenchmarkPortal found that the majority of even the largest companies in the US and Canada are failing to respond to emails with high-value purchase intent, and are missing out on revenue opportunities. Conducted in July 2004, this research is the first of a series of eService benchmarking studies, sponsored by eGain Communications.   (about eGain)

VocaLabs Introduced One Hour Assessment Service
This new product provides a way to gather valuable insight into how well your call center or self-service system is functioning. By gathering call recordings and survey results from dozens of callers in an hour, and providing the data in real time in our unique Interactive Drill-Down format, the One Hour Assessment makes it simple to go from "what happened" to "why."

Altitude Software Customer In Athens 2004 Olympics Call Centre Consortium
Call Centre Hellas and a long standing Altitude Software customer is in the consortium operating the Athens 2004 Olympic Games Call Centre in a partnership with OTE Group, Greece's incumbent Telco. Call Center Hellas is an affiliate of Newsphone Hellas S.A., the leading content, info and application provider in the Greek market. From the outset, since 1998, Call Center Hellas invested in state-of-the-art customer interaction management solutions from Altitude Software for it's 200-plus seat call centre.

ComponentOne Doc-To-Help Web Casts
ComponentOne announced ComponentOne Doc-To-Help Web Casts. These two Web Casts titled "Introduction to Doc-To-Help and Online Help", and "How to Automate .NET Application Documentation" provide an informative overview of the features and benefits of Doc-To-Help 7.2 Pofessional. These live demonstrations will exhibit Doc-To-Help's ability to enable users to create robust Help systems, and to automate their .NET application documentation.