Best Software With New ACT! 2005
Best Software announced its ACT! 2005 contact and customer management product family. Against the backdrop of New York City's Times Square, the company unveiled two new versions of its ACT! sales effectiveness tool: ACT! 2005 for individuals and small teams of up to ten users, and ACT! 2005 Premium for Workgroups supporting powerful database collaboration for workgroups of up to 50 users. (about Best Software)
Experience Music Project Chooses Epicor
Epicor Software announced that Experience Music Project (EMP) is achieving improved efficiency and cost-savings by using Epicor Procurement, a complete purchasing management solution that creates a seamless connection between buyers and suppliers for the purchase of direct and indirect goods and services. (about Epicor)
Fortis Bank Increases Lead Generation Effectiveness With SPSS Analytic Application
SPSS announced that Fortis Bank has purchased PredictiveMarketing, an SPSS predictive analytic application based on technology acquired from DataDistilleries. By using this application, Fortis Bank will generate qualified leads that will enhance its direct marketing and branch network revenue-generation capabilities.
NuevaTel Bolivia Launches GSM Wireless Network Based On Nortel Networks
NuevaTel PCS de Bolivia S.A. has launched a new GSM (Global System for Mobile Communications) digital wireless network in Santa Cruz, Bolivia using an infrastructure solution from Nortel Networks. The new network positions NuevaTel to increase capacity, broaden coverage and offer improved GSM services under the 'VIVA GSM' brand. It also allows NuevaTel to offer enhanced regional and international roaming capabilities as well as a full suite of new enhanced voice and data services. (about Nortel)
Grand Homes Selects Pivotal To Enhance the Home-Buying Experience
Pivotal Corporation announced that Dallas-based Grand Homes has selected Pivotal Homebuilder FrontOffice to enhance its ability to deliver an enjoyable home-buying experience. The company will use Pivotal Homebuilder FrontOffice to streamline its sales process and manage all aspects of ongoing customer care.
RightNow Joins Web Services Interoperability Organization
RightNow Technologies announced its membership in the Web Services Interoperability Organization (WS-I), an open industry effort chartered to promote Web services interoperability across platforms, applications and programming languages. WS-I brings together a diverse community of Web services leaders to respond to customer needs by providing guidance, recommended practices and supporting resources for developing interoperable Web services. (about RightNow)
Opus Group Performance Management Solution Selected By OneBeacon Insurance
Opus Group announced its partnership with OneBeacon to improve service and reduce operating costs for its personal lines underwriting, customer-service and claims areas. The Opus Group Performance Management solution for OneBeacon includes Opus Suite Performance Analytics software and expert process optimization and training services. The Opus solution was selected for OneBeacon's personal lines processing and claims operations and a newly consolidated front-line customer contact center. Opus initiated the implementation by reviewing and optimizing business processes within the underwriting group's five locations.
Virtual-Agent Services And Voxify Partner
Virtual-Agent Services (VAS) and Voxify announced a broad partnership benefiting clients of both firms. VAS and Voxify will be able to offer their clients a mix of live and Automated Agents in a single pool of talent. This aims to deliver superior customer service while enabling companies to scale up and handle more calls and new services.
Rockwell FirstPoint Contact Posts Profitable Quarter
Rockwell FirstPoint Contact Corporation announced its third quarter earnings results. Sales were $28.5 million compared to $29.0 million in 2003's third quarter. Operating earnings were $1.4 million for the quarter compared to $0.5 million for the same quarter in 2003. (about Rockwell FirstPoint Contact)
Alpine Access To Hire Home-Based Agents
Alpine Access announced that it has launched recruiting efforts in the Houston metro region and plans to hire up to 1,000 new part-time agents between now and mid-2005. Alpine provides inbound call center and business process services to large companies in the customer service, catalog, and mass market retail sectors, such as Office Depot and 1-800Flowers.com. The high quality of Alpine agents results in higher conversion rates, increased revenue per agent, greater up-sell rates, and better caller satisfaction.
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