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eGain Software Implemented By La Quinta
eGain Communications announced that La Quinta implemented the OnDemand hosted version of eGain's sixth-generation email management solution, eGain Mail 6, to provide email customer service to its guests and streamline service processes. eGain Mail 6 is an integral part of the eGain Service 6 customer service software suite. (about eGain)
HDI Signs Agreement With Spherion Corporation
HDI announced a partnership with Spherion Corporation, a leading provider of staffing, recruiting and workforce solutions. Spherion will integrate HDI Certification training courses, HDI Support Center Certification (HDI SCC) and support center best practices into its help desk managed services offerings. Spherion has become an HDI-authorized training partner for its certification training, which helps to improve the value of a company's IT help desk, and a certified auditor for the HDI SCC program, to provide organizations with the resources to deliver superior support service. (about Help Desk Institute)
Big Brothers Big Sisters Centralizes Knowledge Bank With RightNow
RightNow Technologies announced Big Brothers Big Sisters is using RightNow Service to support the nationwide rollout of its new core Agency Information Management (AIM) system. By deploying RightNow's customer service solution as an internal help desk, the agency has been able to effectively track issues during the development process -- while it also ensures its 5,000 end-users get effective technical support via phone, email and web self-service. (about RightNow)
FujiFilm France Selects Blue Martini 6
Blue Martini Software announced that FujiFilm France has selected Blue Martini 6 to help the company increase sales and provide better service to its reseller channel of over 8,000 accounts. Blue Martini 6 is part of an emerging category of sales optimization applications that help companies guide customers and salespeople through selling interactions across touchpoints, suggesting the right message, product, and time to communicate with customers. FujiFilm France will be deploying Blue Martini 6 as the foundation for its new B2B commerce initiative, a key part of its reseller strategy moving forward.
Analyst Firm Makes Sense of Identity Management
M-Tech Information Technology announced a new, in-depth white paper on enterprise user provisioning. Produced by IDC, the document is available via a free download on the M-Tech website. This IDC White Paper provides information on the top business challenges posed by the identity management problem, including managing regulatory compliance, maintaining security and ensuring user productivity. (about M-Tech)
Powergen Sees Success With Exstream Software
Exstream Software announced that Powergen is successfully using its Dialogue software to create personalized customer documents in a UNIX environment for greater efficiency. Powergen currently services more than 9 million gas and electricity customer accounts in the UK. Powergen chose Dialogue because it allowed the energy company to easily move to UNIX and decommission its legacy mainframe.
TD Waterhouse Announces Service Resolution Success With KANA
KANA announced that TD Waterhouse UK, the UK's second largest discount broker, with over 350,000 investors, has revolutionized its approach to customer service after implementing KANA IQ. Following a successful pilot phase, KANA is now helping TD Waterhouse UK - which also provides share-dealing services to the customers of Royal Bank of Scotland and NatWest Stockbrokers - reach its goal that each customer call is successfully resolved on the very first contact.
Syntel And MicroStrategy Strengthen Alliance
MicroStrategy announced that it has strengthened its global alliance with Syntel. As a MicroStrategy Global Alliance partner, Syntel will integrate the MicroStrategy Business Intelligence Platform with its Data Warehouse and Global Delivery offerings for Global 2000 customers.
Ulysses Learning Wins ICCM Best of Show
Ulysses Learning has won back-to-back "Best of Show" honors at the ICCM International Conference and Exposition held last week in Chicago. In addition to receiving ICCM's Best of Show honors this year and last, Ulysses has also won other awards, including Customer Interaction Solutions' Product of the Year, a distinction it has received each year since 1999. (about Ulysses Learning)
FranklinCovey Commerce Initiative Reaches New Heights Using ATG
ATG announced that FranklinCovey has increased both conversion rates and annual revenue of its commerce site, FranklinCovey.com, as a result of re-deploying the site on the ATG Customer Experience Platform. FranklinCovey, offering a suite of effectiveness training, productivity tools and assessment services for organizations and individuals has more than doubled its conversion rate and seen increased revenue since selecting ATG in early 2003.
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| Stock Index |
| RealMarket |
32.78
|
2.09%
|
| Stock Index: | Tell me more |
| Dow Jones | 9,972.83 | 0.18% |
| Nasdaq | 1,795.25 | 0.69% |
| S&P 500 | 1,081.71 | 0.22% |
 |
| Amdocs | 20.07 | 1.47 |
| APAC | 1.77 | .00 |
| Apropos | 2.92 | -.01 |
| Ask Jeeves | 25.33 | .68 |
| Aspect | 7.47 | -.21 |
| Astea | 5.81 | -.04 |
| ATG | .86 | .10 |
| AVAYA | 13.24 | .14 |
| Blue Martini | 2.69 | .03 |
| Broadvision | 2.43 | .13 |
| chinadotcom | 4.26 | -.19 |
| Chordiant | 3.01 | .59 |
| ClickSoftware | 1.41 | -.01 |
| Convergys | 12.87 | .10 |
| E.piphany | 3.70 | -.04 |
| eLoyalty | 5.55 | .31 |
| Epicor | 10.90 | .31 |
| eOn | 1.01 | -.04 |
| Firstwave | 1.36 | .00 |
| HP | 16.90 | .00 |
| ICT Group | 8.13 | .53 |
| Interact Intell | 3.52 | -.10 |
| Interv Brite | 9.30 | -.02 |
| KANA | 1.50 | .06 |
| LivePerson | 2.77 | .44 |
| Motive | 9.00 | -.10 |
| NCR | 43.37 | .95 |
| NICE | 18.75 | .87 |
| Nortel Networks | 3.39 | -.03 |
| Onyx Software | 3.55 | -.05 |
| Oracle | 10.28 | .03 |
| Pegasystems | 6.32 | .19 |
| PeopleSoft | 16.57 | .03 |
| Primus | 1.05 | .15 |
| Rainmaker | 1.28 | -.07 |
| RightNow | 7.06 | .05 |
| salesforce.com | 10.97 | 1.25 |
| SAP | 36.81 | .22 |
| Selectica | 3.79 | .07 |
| Sento | 5.69 | .05 |
| ServiceWare | .43 | .00 |
| Siebel | 7.16 | -.03 |
| Sitel | 2.15 | .16 |
| SPSS | 14.00 | -.80 |
| SupportSoft | 8.76 | .10 |
| Sykes | 5.12 | .10 |
| Tekelec | 18.03 | .70 |
| Teletech | 8.16 | -.04 |
| Verint | 29.20 | .60 |
| Vignette | 1.15 | -.03 |
| ViryaNet | 2.94 | -.04 |
| West Tel | 24.41 | .35 |
| Witness | 12.19 | .15 |
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| As of close
08/17/04
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Call for Entries
Call for User Judges
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