Group 1 Software Introduces Advanced Data Quality Technology
Group 1 Software announced the general availability of its Advanced Matcher Transform. The new solution provides user-defined matching and consolidation functionality as a module of Data Flow, Group 1's advanced data integration and analysis technology. Data Flow's unique architecture allows it to accommodate high volume data transfer, rapid query-based extracts, analysis, and reporting.

Siebel Announces Siebel Energy 7.7
Siebel Energy 7.7 enables energy and utility companies to improve the customer enrollment and service experience, streamline customer care, and optimize field services. Siebel Energy 7.7 enables utilities to more efficiently manage inbound service calls involving billing inquiries and payments, adjustment requests, change of tenancy, and enrollment. Siebel Energy 7.7 streamlines and automates order capture and processing, ensures order accuracy, and reduces order entry training time.

			Required Reading
		Capturing Casual Knowledge in the Contact Center    American folk lore is passed from generation to generation, often undocumented, and regularly embellished to create a stronger message as it passes from storyteller to storyteller. As stories are passed from father to son, and from son to neighbor, anecdotes, descriptions and entire events are added and updated to make the story more compelling, to increase the prestige of the hero or heroine, and to give the story more staying power. This casual flow of information has worked its way in to the American culture and is a fabric of our society today. Everyone knows the story of Johnny Appleseed, not because it was written and bound in hard copy, distributed through a publisher, and found its way to the best seller list, not because CNN covered it, but because it was interesting, captivating and communicated from person to person. This type of folk lore is an important aspect of the American culture and contributes to our uniqueness. Similarly, anecdotal insight, business tips and knowledge passed from veterans to new employees is vital to the face corporations put forth to their customers. (SilkRoad technology, inc.) more >>
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The Carphone Warehouse Manages Customer Marketing Efforts with E.piphany
The Carphone Warehouse has implemented the E.piphany Marketing 6.5 software solution to support a customer-centric approach and help deliver more effective marketing campaigns across multiple channels. By understanding customers' purchasing patterns, The Carphone Warehouse can increase cross-sell and up-sell opportunities, and develop targeted products and services.

Enterasys Networks Deploys salesforce.com
Enterasys Networks is using salesforce.com Enterprise Edition to manage its global customer and partner relationships. Following its selection of salesforce.com in August 2003, Enterasys deployed the CRM service to 30 countries in 90 days. Salesforce.com was also integrated with Enterasys' partner portal via the sforce on demand platform.

SPSS Reports Second Quarter 2004 Results
SPSS announced results for its second quarter ended June 30, 2004. Revenues were $53.0 million, up from $49.9 million in the second quarter of 2003, with a loss per share of ($0.05), compared to earnings per share of $0.03 in the same period last year.