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Edify Introduces New Platform for Speech Applications
Edify Voice Interaction Platform (EVIP) 9.0 enables enterprises to build, execute and manage speech applications. EVIP 9.0 integrates automation software with an open architecture that supports enterprise requirements to integrate emerging standards and technologies such as Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP), VoiceXML and SALT. Edify EVIP 9.0 also enables organizations to automate many transactions such as customer inquiries, product support questions, checking account balances or proactive outbound notification.
CDPHP Chooses Courion
Courion announced that Capital District Physicians' Health Plan (CDPHP) selected Identity Management Suite (IMS) to automate its current manual processes for user provisioning and password management. With IMS in place, businesses such as CDPHP will more cost-effectively achieve compliance with industry and regulatory requirements, increase its focus on technical security, streamline business operations and reduce costs. (about Courion)
Visible Path Releases Relationship Capital Solution For salesforce.com
Visible Path and salesforce.com announced certification of Visible Path for salesforce.com. Integrated with salesforce.com via the sforce on demand platform, Visible Path extends salesforce.com with corporate relationship network capabilities to measurably accelerate sales cycles, increase close rates, and reduce the cost of lead generation and customer acquisition.
Antenna Software Wins UCA Award
Antenna Software announced its Antenna A solution has been named a winner in The Sixth Annual Users Choice Awards, sponsored by CRMAdvocate. Antenna's A solution was nominated in the Field Service Solution category. (about Antenna Software)
Siebel CRM Solutions to Run on IBM DB2 For Linux
Siebel Systems and IBM announced database support for Siebel's CRM suite on Linux. Siebel is working with IBM to extend support for Siebel 7.7 on DB2 Universal Database for Linux and provide support for Web Server and App Server tiers on future versions of Siebel CRM solutions in 2005.
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Required Reading |
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Roll Your Own: In-House Software Development
At a national sales meeting, the president of Reliant Pharmaceuticals Inc. rose to ask if there were any questions. "Throw anything at me," he said to the salespeople assembled. Someone immediately asked, "When are we getting automated?" "Never," the president answered. "I want you out selling our products to physicians, not playing with computers." Everyone in the room cheered. "They didn't want sales force automation," explains Reliant's CIO, Ron Calderone, because they didn't want to have to carry a laptop or a PDA or some other handheld data-entry device that such systems typically require.
(ComputerWorld)
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Archive of past Required Reading articles |
Open University of Israel Selects Converged IP Telephony
Students and faculty at The Open University of Israel are expected to benefit from a suite of advanced voice and data communications services to be made available using an IP (Internet Protocol) network solution from Nortel Networks. Under an agreement, Nortel Networks will provide IP solutions to help The University migrate to a converged IP telephony network offering mobility, flexibility, unified messaging, 'soft key' information retrieval and other services. (about Nortel)
WildBlue Selects Infinys Software From Convergys
Convergys Corporation announced it has signed a contract to license its convergent Infinys software and provide professional and consulting services to WildBlue Communications. WildBlue is planning to use Infinys applications for rating, billing, order management, and inventory management to support its delivery of high-speed Internet service via Ka-band geosynchronous satellites, which allow the company to reach customers virtually anywhere, especially those who don't have digital subscriber line (DSL) or cable modem Internet access.
Service-Centric Organizations Gain Momentum With Epicor
Epicor Software announced that project-focused businesses continue to turn to Epicor to gain improvements in project accounting, resource utilization and realization, and effective opportunity and bid management. Epicor for Service Enterprises customers have reported savings of at least one day per month in reduced administrative effort for time and billing, converting an overhead expense of an average $1,000 per resource per month into billable time; as well as a 90% improvement in production time for project reports. (about Epicor)
InfoCall Implements Altitude uCI
Altitude Software announced that InfoCall is implementing the Altitude uCI solution to power its new contact centre outsourcing operations. Altitude uCI is a platform independent contact centre solution with universal queue and full blended support for voice (inbound, preview, power and predictive dialing), IVR, email response management, Web collaboration and chat. Typical business activities powered by Altitude uCI include telebanking, debt-collection, customer services, lead generation and telesales.
Advanstar/Ulysses Learning Research Study Uncovers Surprising Insights
To date, little, if any original research has been conducted on the use of e-Learning to improve contact center performance...until now. In a study conducted for Advanstar Technology Group by Ulysses Learning, organizations across all industries were asked: How is your contact center using e-Learning? Is its use on the increase or decline? Has e-Learning had a positive impact on targeted performance results? "While I don't want to give away the punch line, the results were surprising," says Mark Brodsky, Ulysses Learning President and CEO. "This is particularly true in the areas of how e-Learning is being used, its impact on performance results, and the deployment of key implementation strategies." The results will be presented at ICCM on August 10th. (about Ulysses Learning)
BestBuy.com Powered By ATG
ATG announced that BestBuy.com, the online channel of Best Buy has become the retailer's largest shopping destination. The achievement comes less than one year after re-launching BestBuy.com on the ATG Customer Experience Platform.
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| Stock Index |
| RealMarket |
33.08
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-1.24%
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| Stock Index: | Tell me more |
| Dow Jones | 10,126.51 | 0.06% |
| Nasdaq | 1,855.06 | -0.24% |
| S&P 500 | 1,098.63 | -0.10% |
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| Amdocs | 20.79 | -.26 |
| APAC | 1.83 | -.02 |
| Apropos | 3.02 | .10 |
| Ask Jeeves | 26.52 | -1.35 |
| Aspect | 8.76 | .07 |
| Astea | 8.17 | -.27 |
| ATG | .86 | .01 |
| AVAYA | 13.86 | -.04 |
| Blue Martini | 2.86 | .04 |
| Broadvision | 2.40 | -.17 |
| chinadotcom | 6.10 | .30 |
| Chordiant | 2.75 | -.14 |
| ClickSoftware | 1.55 | -.01 |
| Convergys | 12.90 | -.18 |
| E.piphany | 3.78 | -.04 |
| eLoyalty | 6.43 | -.08 |
| Epicor | 11.51 | .31 |
| eOn | 1.29 | .01 |
| Firstwave | 1.74 | -.02 |
| Group 1 | 22.98 | .00 |
| HP | 20.44 | .19 |
| ICT Group | 8.36 | -.68 |
| Interact Intell | 3.90 | .08 |
| Interv Brite | 8.50 | .06 |
| KANA | 1.42 | -.01 |
| LivePerson | 2.66 | -.09 |
| Motive | 7.89 | -.61 |
| NCR | 45.05 | .14 |
| NICE | 20.34 | -.31 |
| Nortel Networks | 3.70 | -.04 |
| Onyx Software | 3.82 | -.09 |
| Oracle | 10.84 | .28 |
| Pegasystems | 6.40 | .03 |
| PeopleSoft | 16.89 | -.04 |
| Primus | .99 | -.06 |
| Rainmaker | 1.61 | -.04 |
| salesforce.com | 11.98 | -.15 |
| SAP | 39.14 | -.23 |
| Selectica | 3.64 | -.12 |
| Sento | 5.77 | -.13 |
| ServiceWare | .40 | -.08 |
| Siebel | 7.63 | .04 |
| Sitel | 2.08 | -.38 |
| SPSS | 13.52 | -.56 |
| SupportSoft | 8.30 | -.22 |
| Sykes | 5.10 | -.04 |
| Tekelec | 18.48 | -.19 |
| Teletech | 8.40 | .14 |
| Verint | 32.15 | .37 |
| Vignette | 1.30 | -.02 |
| ViryaNet | 3.12 | -.08 |
| West Tel | 24.40 | -.52 |
| Witness | 12.32 | -.21 |
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| As of close
08/04/04
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