Citrix Announces GoToMeeting for Online Meetings
Citrix GoToMeeting provides screen-sharing technology to allow presenters to share PowerPoint slides, financial spreadsheets or any other PC application with all participants in real-time and also includes bundled integration with the most widely used communication applications like e-mail and instant messaging. A flat-fee pricing model simplifies buying and budgeting, without the uncertainty of how much each online meeting will cost. (about Citrix Online)
SupportSoft Introduces ServiceVerify to Help Speed VoIP, Video and Broadband Adoption
SupportSoft introduced ServiceVerify, a new software solution which enables digital service providers to automatically verify the successful installation and activation of VoIP, video over DSL and high-speed data service. With automated confirmation from ServiceVerify that services are live and operational, digital service providers can more quickly resolve latent issues at the time of installation or more accurately pinpoint problems during service calls in the future. (about SupportSoft)
HDI To Offer ITIL Foundations Course Online
This course will introduce IT service management professionals to ITIL and prepare them for implementing ITIL processes in their organization. HDI's new online ITIL Foundations Course is immediately available at $495 (for HDI members) or $595 (for non-members). An Exam Prep Module is also available for $19.95. (about Help Desk Institute)
Spoke Software Introduces New sforce Solution
Spoke Software and salesforce.com announced availability of Spoke's sforce-certified Team Edition and Enterprise Edition products. Integrated with salesforce.com via sforce, salesforce.com customers can now access Spoke's relationship capital management solution from within salesforce.com. By leveraging their enterprise relationship network throughout the sales process, joint customers of salesforce.com and Spoke can maximize sales productivity by gaining access to new accounts, insight into the decision-making process and influence over key decision makers.
Dubuque Stamping & Manufacturing Selects Epicor
Vantage is delivered 'out of the box' with built-in workflows that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and finally Financial recognition. Vantage will replace an existing legacy system. (about Epicor)
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Physician Referral: Evolving Beyond The Call
Hospital-sponsored physician referral programs have existed for several decades. Early versions used manual processes to select appropriate physicians to whom referrals were sent. Documentation of the referral was via paper, pencil, and index cards. Today, physician referral programs are at the very core of hospitals' patient acquisition and retention programs.
(AnswerStat)
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Archive of past Required Reading articles |
Witness eQuality Earns "Users Choice" and "CRM Excellence" Honors
Witness Systems' eQuality earned the number one position in this year's "contact center quality monitoring" category in the Sixth Annual Users Choice Awards, sponsored by CRMAdvocate and RealMarket. The awards were calculated based on end users' feedback in the areas of satisfaction with a product/service, return on investment (ROI) and the overall impact it has had on the ability to interact with their customers. Customer Inter@ction Solutions magazine also named Witness Systems' eQuality software as a recipient of its Fifth Annual "CRM Excellence Award." (about Witness)
E.piphany to Make E.6 Available on Linux
E.piphany has chosen Red Hat Enterprise Linux as its initial supported Linux platform. E.piphany has joined the Red Hat Ready partner program and will be demonstrating the E.piphany E.6 CRM software suite on Red Hat Enterprise Linux at the LinuxWorld conference.
Glenmede Trust Rolls Out Onyx Enterprise CRM 5.0
With Onyx CRM, Glenmede now has the ability to see all data about all customers across its sales, client services, and marketing business units. Professionals in sales, trust administration, tax, wealth advisory services, marketing and portfolio management practice areas use Onyx CRM to better capture, integrate and data mine client and prospective client information.
Advancial Federal Credit Union With Spanlink Communications
Spanlink Communications announced that Advancial Federal Credit Union has met their goals of improving customer service while decreasing operational expenses based on an IP-based telephony and contact center solution from Spanlink. The IP contact center solution features Spanlink's CentralControl Reporting, automated self-service applications developed by Spanlink, Cisco Web Collaboration, and Cisco Agent Desktop and Cisco Supervisor Desktop applications running on Cisco's ICM ACD.
Apropos Technology Names McCrabb Interim CEO
David McCrabb will be assuming this role in mid-August while the Board conducts a search to identify candidates for this position. McCrabb will also be considered to fill this position on a longer-term basis. Kevin Kerns, previous President and Chief Executive Officer, is expected to continue with the Company for a limited period of time to facilitate a smooth transition
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