InsideScoop Introduces New sforce Solution
InsideScoop and salesforce.com announced the availability of InsideScoop for salesforce.com. Integrated with salesforce.com via the sforce on demand platform, and available to salesforce.com customers, InsideScoop's core product, Customer Connection, eliminates the research and data entry time needed to bring the right account, contact and lead data into salesforce.com. In addition, InsideScoop's data cleansing process, Customer Cleanse, enables customers to standardize, enrich and deduplicate existing data.

Initiate Identity Hub 5.2 Announced
Initiate Systems announced the availability of Initiate Identity Hub 5.2 software, the company's CDI product. The enhancements to the latest version of Initiate Identity Hub software better enable organizations to create, maintain and use a trusted view of the customer across disparate systems.

Reynolds And Reynolds Teams With Experian
The Reynolds and Reynolds Company announced its collaboration with Experian Automotive and the expansion of Reynolds Data Integrity Services. Reynolds Data Integrity Services, powered by Experian, offers data cleansing services that update and standardize customer address and telephone records in a dealership's database. Data cleansing with Customer Address Update and Customer Telephone Update provides dealerships with current customer information, enabling them to maximize marketing activities and results.

Convergys Signs Contract With TeliaSonera
Convergys announced a contract with TeliaSonera. TeliaSonera will use Convergys' Infinys application for rating and billing, Geneva, to accelerate its move toward a convergent business model and lower the costs of its billing operation. Convergys will enhance TeliaSonera's ability to deliver integrated services.

			Required Reading
		Case Study: Personalized Document Solutions    DATAMATX is one of the nation's largest privately-held full-service providers of first-class print and mail. The case study discusses the enormous pressure print service providers are feeling these days to better respond to increased customer demand for more complex, personalized document solutions for high-volume transaction, direct mail and one-to-one marketing applications, which often forces them to either become more efficient or sell out. DATAMATX found that by offering enhanced personalized communications services and decreasing their time to market, they are able to give their customers what they need and become more profitable in the process. () more >>
Archive of past Required Reading articles

KBI Agreement With KMXperts
KnowledgeBroker (KBI) announced that they have signed an agreement with KMXperts to bundle KBI's Computer Support content with KMXperts new product release: Knowledge Management for Magic (KMM). Users will get a first look at this new system at the Remedy User Group (RUG) meeting in Washington DC this week.

ICT GROUP Wins Contract
ICT GROUP announced that it has been named one of the five vendors awarded a U.S. General Services Administration (GSA) contract to provide contact center solutions to government agencies and departments. The contract is for one year with four one-year options. The program has a funding capacity of $150 million over the next five years.

First Financial Institution In Hawaii Deploys Intervoice
Intervoice announced that American Savings Bank successfully deployed a speech-enabled banking application designed by Intervoice, making it the first financial institution in Hawaii to deploy this type of technology. American Savings Bank has been an Intervoice customer since 2001 and is further increasing caller satisfaction and extending self- service offerings with the Omvia Voice Framework deployed within a Cisco IP environment.

Arthritis Foundation Selects Kintera
The Arthritis Foundation announced that Kintera has been selected as the online technology provider for the Arthritis Walk, Joints in Motion and other fundraising events held throughout the United States. The national contract encompasses all 47 Arthritis Foundation affiliate chapters.

Thomson Elite And West Team Up
Thomson Elite and West recently announced a collaboration to streamline the billing process for law firm customers. Firms can now incorporate Westlaw online research usage into Elite Billing Manager. The result is billing efficiency that promotes accurate, effective recovery of Westlaw research charges.