Silverpop Takes Steps to Support New Email Authentication
Silverpop announced it has implemented the first of the new breed of e-mail authentication schemes, Sender Policy Framework (SPF), for its customers. Authentication schemes are among the most promising new tools in the war against spam. Spam is often difficult to identify and filter because spammers can easily falsify their identities. Authentication schemes, which prevent spammers from falsifying their identity, seek to close this "identification loophole," thus increasing the chance of successfully identifying and filtering spam before it gets to the inbox.

Invoq Systems Receives Remedy Integration Validation
Invoq Systems announced the validation and launch of its new integration module for AlarmPoint with Remedy's Action Request System. Remedy is a BMC Software company. Invoq's AlarmPoint products enable global enterprises to manage large IT infrastructures with fewer resources and increased levels of effectiveness, service and reliability. AlarmPoint acts as the central interactive alerting platform, ensuring that critical events identified by Remedy's AR System, BMC Software's PATROL, Micromuse Netcool and other service management systems are resolved in the most timely, effective way possible. Enterprises benefit from greater labor efficiencies, reduced time to resolution, increased IT service levels and a tangible reduction in catastrophic IT events.

			Required Reading
		What Is a Customer Relationship Management (CRM) System?    CRM has evolved since its earliest incarnation, originally driven by an inside-out focus, through three phases of evolution: technology, integration and process. Recently have we seen a major leap forward to a fourth phase: customer-driven CRM - an outside-in approach that has intriguing financial promise. more >>
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Astute Solutions Partners with BenchmarkPortal
Astute, Solutions announced that it has partnered with BenchmarkPortal. The partnership enables Astute Solutions to offer call center benchmarking and to perform audits that lead to Call Center of Excellence certification, under a Center for Customer-Driven Quality program managed by Benchmark Portal. BenchmarkPortal specializes in benchmarking, certification and satisfaction measurement for contact centers. It is affiliated with Purdue University's Center for Customer-Driven Quality.

Galileo Selects BT Contact Central OnDemand
BT and Siebel Systems announced that Galileo has selected Contact Central OnDemand, BT's hosted CRM service, which is based on Siebel CRM OnDemand. Galileo will use the new Web-based, fixed-price service for more than 300 users in ten countries across Europe, Asia, and Australasia to transform sales, marketing, and service effectiveness, as well as to increase revenues and profitability. Galileo anticipates that the service will increase its prospect conversion by up to 20 percent in 12 months through more effective utilization of its annual marketing budget.

Nielsen Media Research Gives High Ratings To Noble Systems
Noble Systems Corporation has been selected as the contact center technology provider for Nielsen Media Research. Nielsen Media Research, a leader in the television ratings and market research segment, has installed the Noble Systems solution at almost 500 workstations in two locations to manage its outbound survey programs. With Noble Systems, Nielsen Media Research is achieving new levels of productivity and performance.

Maximizer Announces First Quarter Success
Maximizer Software announced that 604 companies purchased or upgraded a total of 6,169 seats of Maximizer Enterprise 8 in the Company's first quarter ending February 29, 2004. Maximizer Enterprise 8, which began shipping on February 9th, 2004, is specifically designed for small to medium-sized enterprises and corporate divisions of large enterprises.

FileNet in Leader Quadrant for Business Process Analysis
FileNet Corporation announced that it has been positioned in the "Leader" quadrant by Gartner in Gartner's Magic Quadrant assessment for Business Process Analysis (BPA), which focuses on business process optimization through process modeling, simulation, adjustment, implementation and measurement.