NetByTel Launches List Removal Solution
NetByTel has announced the launch of a List Removal Solution using speech recognition to help companies that are looking for a cost-effective solution for meeting the new requirements. NetByTel's List Removal Solution lets callers add their names to the do-not-call list - without live agents having to spend their time answering the calls.
Mobile Automation and Expertcity Partner
Expertcity announced it has entered into an OEM and distribution partnership with Mobile Automation, a provider of mobile-systems management software and services. With Expertcity's GoToAssist,
Mobile Automation will offer an enhanced support solution for corporate-asset management and inventory control. (about Expertcity)
Blue Pumpkin Powers Up DTE Energy
Blue Pumpkin announced signing on DTE Energy as a new customer. DTE Energy selected and implemented Blue Pumpkin Advisor Enterprise to elevate customer service performance by identifying the right areas to measure, pinpointing trouble-spots and managing to excellence. More than analysis, Advisor Enterprise enabled it to communicate expectations uniformly throughout the contact center and engage each employee in their work - winning the participation of a unionized workforce. (about Blue Pumpkin)
CosmoCom Offers Utility Pricing to Service Providers
CosmoCom introduced a utility pricing plan for service providers that acquire and operate CosmoCom's platform for hosted contact center on-demand (CCOD) services. With utility pricing, service providers will pay CosmoCom for actual usage after that usage has occurred, with minimum initial investment in the service-enabling technology. The new pricing will help service providers to profitably offer utility pricing to their customers.
Aspect Names Gary Barnett President and CEO
Aspect announced that Gary Barnett has been named president and chief executive officer (CEO) after serving in an interim capacity since August 2003. Prior to serving in the interim CEO role, Barnett was Aspect's executive vice president of products and chief technology officer. Barnett developed the vision for the technological foundation of Aspect's products and was Aspect's key technology spokesperson in that role.
Metrix Delivers Mobile Field Buyer's Toolkit
Metrix announced availability of the Metrix Mobile Toolkit which provides service-oriented businesses a roadmap to evaluate and select a mobile solution to automate and improve their service operations. The toolkit will provide an assessment of the mobile service market and technologies, the top trends and requirements of service organizations that need mobile capabilities and a customized ROI report. (about Metrix, Inc.)
Research Highlights Impact of Service Quality Standards
Service Strategies Corporation announced the availability of a new research paper from International Data Corporation (IDC) highlighting the impact of service quality standards. IDC research indicates that the level of a company's support capabilities has a large and direct impact on their customer satisfaction and loyalty. IDC research also reveals that a growing percentage of purchase decisions are made based on the quality, reliability, and reputation of a vendor's support organization. (about Service Strategies)
ServiceWare Raises $8M to Fund Growth
ServiceWare announced that it has raised $8 million through the private placement of equity securities consisting of 12, 307, 692 shares of common stock and five-year warrants to purchase 6,153,846 shares of common stock at $.72 per share. The net proceeds from this private placement will be used for working capital and general corporate purposes.
SupportSoft Webinar Features Cox Communications
SupportSoft will present an online seminar entitled, "Real-Time Support for Your Prime-Time Organization." Featured speaker at the Webinar is Nick Sourant, director of IT Help Desk at Cox Communications. Mr. Sourant will discuss how Cox deployed support automation software to help reduce time to technical problem resolution, decrease support costs and increase organizational efficiencies. (about SupportSoft)
Siebel Completes Acquisition of Ineto
Siebel announced that it has closed its acquisition of Ineto Services. Under the terms of the deal, approximately $5 million in cash will be paid to the stockholders of Ineto Services. Siebel will integrate Ineto Services' hosted telephony infrastructure with its Siebel CRM OnDemand product to deliver a hosted CRM service with hosted contact center functionality.
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