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RealMarket Live! - Webcasts ON DEMAND |
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"New Ideas and New Directions in 2004"
As we look to 2004, Aberdeen offers a perspective of the most important trends for the next 12 months. Based on research, these findings highlight what's new, what's hot, what's fizzling and what is making a comeback. Listen what the experts have to say if you want help prioritizing your CRM plans as it relates to new technologies, hosting strategies, vertical industries, business process and more.
(Listen Now)
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Must-Hear for:
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Anyone looking for insight into 2004 planning
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What you will learn:
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What trends will most affect your 2004 CRM plans
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Featured Expert(s):
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Denis Pombriant, VP and Research Director, Aberdeen Group
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Archive
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Darden Uses Courion to Automate Identity Management
Darden Restaurants, owner of the popular Red Lobster, Olive Garden, Bahama Breeze and Smokey Bones restaurants, has selected AccountCourier(r) and PasswordCourier(r) for automating user provisioning and password management. The Courion Identity Management Suite(tm) will enable Darden Restaurants' corporate employees to manage their own account information and passwords. The company's research revealed that nearly 100 percent of the password reset calls to the help desk each month could be eliminated through self-service password management. (about Courion)
Primus Announces Web Event on Knowledge-Centered Support
A free live Web seminar titled "Knowledge-Centered Support: A Best Practice Methodology that Improves Operational Efficiency & Customer Satisfaction" will be held on Wed., Jan. 14, at 11 AM PT, 2 PM ET. Knowledge-Centered Support (KCS) is a business practice for knowledge management appropriate for customer and technical support. It was developed by the Consortium for Service Innovation and deemed a "best practice methodology" by the Help Desk Institute (HDI). (about Primus)
Clarke American Selects Verint
Clarke American has partnered with Verint to fuel enterprise quality initiatives across the company's five networked contact centers, which handle more than 15 million contacts per year. Clarke American, based in San Antonio, Texas, provides check-related products, contact center services and direct response marketing solutions for more than 4,000 financial institution partners. A winner of the 2001 Malcolm Baldridge National Quality Award, Clarke American has made substantial investments in technology and manufacturing to achieve the highest possible levels of quality, service and efficiency. (about Verint)
Crestron Implements RightNow to Support Dealer Network
RightNow(r) Technologies announced its selection by global control and automation products manufacturer Crestron Electronics as its platform for supporting a growing worldwide dealer network. By implementing RightNow's online knowledge base and question submission systems, Crestron expects to deliver effective 24/7 technical support to dealers while reducing its call center workloads. RightNow also provided Crestron with customized security features to ensure the system's compliance with Crestron's online security architecture. (about RightNow)
Positive Software Systems' ContactQ' Wins Award
Positive Software Systems, Inc., a provider of software solutions proven to optimize sales and collection activities for telemarketing companies, service bureaus and enterprise contact centers, announced that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions magazine named ContactQ' as a recipient of a Product of the Year Award for 2003. (about Positive Software)
DCI Introduces New Conference Opportunities
DCI announced all-new networking opportunities taking place at its Customer Relationship Management Conference & Exposition, March 2nd - 4th in Chicago. This 2 1/2-day conference provides attendees with numerous chances to meet others in the industry as well as rub elbows with conference faculty. (about DCI)
Silverpop Addresses CAN-SPAM
Silverpop, a provider of e-mail marketing solutions, is helping its clients prepare for compliance with the new CAN-SPAM legislation. In addition to enhanced suppression capabilities to automatically manage lists and opt-outs, Silverpop is offering strategy and consulting to help marketers ensure all e-mail marketing efforts are in accordance with the new law. With Marketer's organizational suppression, clients have an automated method for ensuring that opt-outs are applied to all lists across their organization via a failsafe mechanism.
Celcorp Launches Celview 3.0.3
Celcorp announced the release of Celview version 3.0.3 for Macintosh. The latest version of Celcorp's flagship terminal emulation product supports multiple Macintosh keyboards, a useful feature for laptop users. Celcorp is currently offering special promotional pricing for upgrades and new license purchases of Celview.
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| Stock Index |
| RealMarket |
45.32
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1.87%
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| Stock Index: | Tell me more |
| Dow Jones | 10,538.66 | -0.05% |
| Nasdaq | 2,057.37 | 0.49% |
| S&P 500 | 1,123.67 | 0.13% |
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| Amdocs | 24.75 | 1.1 |
| APAC | 2.66 | 0 |
| Applix | 3.94 | 0.25 |
| Apropos | 3.65 | -0.18 |
| Ask Jeeves | 22.96 | 2.08 |
| Aspect | 16.98 | -0.14 |
| Astea | 3.18 | 0.03 |
| ATG | 1.7 | 0.11 |
| AVAYA | 12.94 | 0.47 |
| Blue Martini | 4.9 | -0.05 |
| Broadvision | 4.7 | 0.05 |
| Chordiant | 5.2 | -0.4 |
| ClickSoftware | 4.25 | -0.08 |
| Convergys | 17.75 | -0.07 |
| Concerto | 12 | -0.01 |
| E.piphany | 8.05 | 0.01 |
| eGain | 2.35 | 0 |
| eLoyalty | 3.56 | 0 |
| Epicor | 14.01 | 0.71 |
| eOn | 3.81 | -0.04 |
| FirstWave | 4.88 | -0.13 |
| Group 1 | 17.72 | -0.2 |
| HP | 23.77 | 0.1 |
| ICT Group | 12.64 | 0.37 |
| Interact Intell | 5.19 | -0.01 |
| Interv Brite | 12.5 | -0.05 |
| KANA | 3.73 | 0.01 |
| LivePerson | 5.5 | -0.46 |
| NCR | 40.09 | 0.71 |
| NICE | 26.4 | 0.63 |
| Onyx Software | 4.55 | 0.26 |
| Oracle | 13.6 | 0.05 |
| Pegasystems | 8.6 | 0.03 |
| PeopleSoft | 23.94 | 0.17 |
| Pivotal | 2.07 | 0 |
| Primus | 7.011 | -0.319 |
| Rainmaker | 1.3 | -0.06 |
| SAP | 45 | 0.62 |
| Selectica | 4.6 | 0.28 |
| Sento | 4.78 | -0.12 |
| ServiceWare | 0.58 | 0 |
| Siebel | 15.91 | 0.52 |
| Sitel | 2.53 | 0.05 |
| SPSS | 19.41 | -0.06 |
| SupportSoft | 13.5 | 0.01 |
| Sykes | 8.9 | 0.55 |
| Tekelec | 16.55 | 0.65 |
| Teletech | 11.58 | 0.16 |
| Verint | 24.1 | 0.9 |
| Vignette | 2.59 | 0.04 |
| ViryaNet | 5.46 | 0.1 |
| West Tel | 23.84 | -0.1 |
| Witness | 9.369 | 0.379 |
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| As of close
01/06/04
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