Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Webinar - Help Desks: Doing More with Less
In these uncertain economic times, help desks are expected to provide more services, more solutions, take more calls, close more tickets...and accomplish this with less staff, less budget and less resources. Join Saśl Manzanet, Help Desk Manager for Robert W. Baird & Co., as he provides real strategies on how to boost productivity in the help desk effective and realistic Service Level Agreements. more »

SiteScape Announces Program
SiteScape introduced Forum Program Management, a software add-on to SiteScape Enterprise Forum 7.0 which allows program managers to track the progress of multiple projects across multiple organizations. Forum Program Management is an optional application that is integrated with SiteScape Enterprise Forum 7.0 collaboration software.

Brewery Deploys MicroStrategy
MicroStrategy announced that Germany-based Krombacher Brewery is using the MicroStrategy Business Intelligence Platform to perform sales and marketing analyses. Several hundred Krombacher employees, including the sales force, controlling department and management, use the MicroStrategy platform to analyze sales activity against an IBM DB2 data warehouse.

Qatar Telecom Selects Convergys
Convergys announced that it is providing Qatar Telecom with a new convergent rating and billing solution based on its Geneva product. Geneva will provide multi-service convergent rating and billing for all communications services offered by Q-TEL including fixed line and mobile telephony, as well as cable and Internet services.

Storage Guardian Releases StorGuard
Storage Guardian announced it is releasing StorGuard Call Centre Technology Suite, a stand-alone software product exclusively to the Call Centre/Help Desk market. A solution geared to help manage and maintain backups across a Wide Area Network, the suite provides modules such as SLA management, performance monitoring, LAN discovery tools, and JAVA-based remote monitoring.

ATG Powers Harvard Business School
ATG announced that Harvard Business School Publishing (HBSP) has re-launched its educational commerce site using ATG Commerce. HBSP offers students, teachers and corporate executives a catalogue of printed, digital, and eLearning resources.

Zebra Technologies Uses Hyperion
Zebra Technologies is using Hyperion's business performance management solutions to communicate and execute its strategy across its organization. Zebra has also received recognition as one of the nation's fastest growing companies by several well-known national and local business magazines, including Forbes and Business Week.

BroadVision Powers BUPA
BroadVision announced the launch of MyHealth portal service, an advancement in personal health information from BUPA. Working closely with BroadVision, BUPA used BroadVision's One-to-One Portal to deploy an information service on budget, in just 3 months.

• Siebel And Mercury Interactive Partner