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Witness Adds New Business Optimization Assessment
From the company's newly branded Witness Consulting Network, the new business optimization assessment is designed to help companies maximize their eQuality(r) software investment by aligning employee performance measurement with overall business objectives. The assessment measures the efficiency and effectiveness of companies' quality programs, focusing on staff, as well as the processes and technologies that support them. By providing detailed quality program analyses, the assessment offers recommendations for best practices that can be implemented immediately. (about Witness)
Avaya Introduces New System
Avaya announced the global availability of a new communication system that delivers big-business capabilities to small and home offices, and branch offices of industries such as retail, real estate, education, and government. The Avaya IP Office - Small Office Edition is Avaya's latest offering in its IP Office family of communications hardware and software for small and medium-sized businesses.
Amdocs to Acquire Mediation Software Provider XACCT
Amdocs Limited announced that it has reached agreement to acquire XACCT Technologies, a privately-held provider of industry-leading mediation software to communications service providers (CSPs). Amdocs will acquire XACCT's outstanding shares for approximately $29.5 million, subject to certain adjustments, of which approximately $13.5 million will be paid in cash and the balance in Amdocs Ordinary Shares. This acquisition expands the scope of Amdocs billing capabilities for supporting end-to-end event processing for voice, data, content and commerce prepaid and postpaid transactions. (about Amdocs)
Must Do CIO Resolutions For 2004
Gartner presented its ten 'Must Do' New Year Resolutions for CIOs and IT Directors for 2004. The resolutions are designed to help CIOs drive IT innovation while maintaining the cost and efficiency savings achieved in 2003." In 2004, most enterprises expect modest increases in IT budgets, but there will not be a return to previous growth conditions," said John Mahoney, research managing vice president at Gartner." Business re-alignment and competition will intensify, IT vendor consolidation and re-structuring will continue and the credibility of IT will remain fragile among many business executives. CIOs must continue robust management of short-term issues, prepare responses to trend shifts that drive business complexity and uncertainty, and invest for the future. In short, they need to cut costs and innovate simultaneously."
Exstream Joins IBM ISV Initiative
Exstream Software has joined IBM's ISV Advantage Initiative to provide independent software vendors (ISVs) with technical and marketing support to help meet the specific information technology (IT) needs of small and medium business (SMB) companies. Customers are seeking solutions that help them better integrate processes and applications internally and externally and allow them to quickly respond to changing market opportunities on demand.
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Required Reading |
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CRM: The Year in Preview
Was 2003 a year of rebirth for the CRM industry? Vendors released more vertical applications than ever before. Hosted CRM solutions became
entrenched in the market. The mid-market became the new hot target. And marketing began to get its due attention from vendors. As these trends took shape--and then took hold--it became increasingly clear that they are not fads. So what about the future? What are hot trends for 2004? Read the CRM Magazine story to learn more.
more >>
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Archive of past Required Reading articles |
ClickSoftware Selected For Field Service Scheduling
ClickSoftware announced that it has been chosen by one of the telecommunications companies to provide optimization solutions to the field force of one of its divisions. Through the use of its service optimization solutions, ClickSoftware assists its clients in improving customer responsiveness, reducing operational cost such as overtime, unnecessary travel, increasing rate of compliance with service level commitments, improving employee job satisfaction, and, most particularly, increasing the number of service calls delivered per day.
Siebel CRM OnDemand Finds New Client
Siebel announced that The World's Finest Resorts, a private members club for luxury vacation property owners, has selected Siebel CRM OnDemand to manage customer data and to help grow its business. The World's Finest Resorts is participating in an early adopters program of Siebel Systems' new hosted offering, Siebel CRM OnDemand, specifically designed to meet the growing market demand for fast, easy, and affordable customer relationship management (CRM). The system is based on The World's Finest Resorts' manual processes and homegrown applications. (about Siebel)
Oncontact Software Wins Award
Oncontact Software announced that it was recently awarded the 2003 eInnovate award for its continued leadership and innovation in the CRM market. Oncontact was recognized as an inaugural recipient of the 2003 eInnovate award by eInnovate, a Wisconsin based education and mentoring organization that is focused upon promoting the Information Technology and Biomedical industries throughout Southeastern Wisconsin.
BMC Announces Siebel Validation
The integration between BMC's SmartDBA DB2 UDB version 1.0, which is a data management tool for mainframe and distributed environments, and Siebel eBusiness Applications version 7.5 has been validated by Siebel Systems. With the validation of BMC Software's Smart DBA solutions for Siebel eBusiness Applications, customers running Siebel applications on a mainframe or distributed database can ensure customer information is available to the entire organization. In addition, the validated solution enables customers to minimize application downtime and enhance performance to increase efficiency and lower the total cost of ownership for a Siebel environment.
La Poste Tunisienne With Altitude Software
Altitude Software announced that La Poste Tunisienne, the Tunisian postal service, has implemented Altitude Software's contact center suite to provide an enhanced level of service to its customers. Altitude uCI is a Customer Interaction Management (CIM) solution that enables organizations to improve contact center productivity while increasing customer retention and revenue generation.
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| Stock Index |
| RealMarket |
41.09
|
0.64%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,338.00 | 0.58% |
| Nasdaq | 1,955.80 | 0.24% |
| S&P 500 | 1,092.94 | 0.39% |
|
| Amdocs | 22.83 | 0.37 |
| APAC | 2.58 | -0.02 |
| Applix | 3.37 | 0.2 |
| Apropos | 3.51 | 0.17 |
| Ask Jeeves | 18.54 | -0.11 |
| Aspect | 15.45 | -0.25 |
| Astea | 2.75 | 0 |
| ATG | 1.37 | 0.03 |
| AVAYA | 11.82 | 0.42 |
| Blue Martini | 4.59 | 0.03 |
| Broadvision | 4.44 | 0.12 |
| Chordiant | 5.14 | 0.15 |
| ClickSoftware | 3.85 | -0.1 |
| Convergys | 16.4 | 0.28 |
| Concerto | 12 | -0.03 |
| E.piphany | 7.08 | 0.03 |
| eGain | 2.1 | 0.01 |
| eLoyalty | 3.97 | 0.47 |
| Epicor | 12.79 | -0.2 |
| eOn | 3.42 | -0.24 |
| Firepond | 3.15 | 0 |
| FirstWave | 4.15 | -0.03 |
| Group 1 | 18 | 0.43 |
| HP | 22.2 | 0.02 |
| ICT Group | 12.9 | -0.77 |
| Interact Intell | 5.131 | -0.319 |
| Interv Brite | 9.96 | 0.22 |
| KANA | 3.08 | 0.03 |
| LivePerson | 5.25 | 0.09 |
| NCR | 39.27 | 2.86 |
| NICE | 23.5 | 0.07 |
| Onyx Software | 3.6 | 0.08 |
| Oracle | 13.2 | 0.11 |
| Pegasystems | 8.37 | 0.19 |
| PeopleSoft | 22.18 | 0.05 |
| Pivotal | 2.06 | 0 |
| Primus | 6.08 | 0.05 |
| Rainmaker | 1.321 | -0.099 |
| SAP | 40.8 | 0.35 |
| Selectica | 4.05 | -0.13 |
| Sento | 4.4 | 0.2 |
| ServiceWare | 0.52 | -0.06 |
| Siebel | 14.15 | 0.15 |
| Sitel | 2.67 | -0.08 |
| SPSS | 18.34 | 0.33 |
| SupportSoft | 12.42 | -0.28 |
| Sykes | 8.41 | 0.31 |
| Tekelec | 15.23 | 0.13 |
| Teletech | 9.74 | -0.02 |
| Verint | 22.23 | -0.47 |
| Vignette | 2.33 | 0.02 |
| ViryaNet | 5.45 | 0.1 |
| West Tel | 23.05 | -0.06 |
| Witness | 9.46 | 0.24 |
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| As of close
12/22/03
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