| |
Citrix To Acquire Expertcity
Citrix Systems announced it has signed a definitive agreement to acquire Expertcity, a leader in Web-based desktop access as well as a leader in Web-based training and customer assistance products. The transaction is valued at approximately $225 million in cash and stock, with an additional $12 million in stock to be paid to Expertcity stockholders, contingent on achieving certain financial milestones. The acquisition expands Citrix's portfolio of access products to include Expertcity's popular GoToMyPC software service for secure, browser-based access to desktop PCs from anywhere, over the Web. (about Expertcity)
iQDeploy 2.0 Announced
iQuate has announced the release of iQDeploy version 2.0. iQDeploy is a software deployment tool, used by organizations to remotely install and remove software across the corporate network. Using iQDeploy, it is possible to deploy software to tens, hundreds and even thousands of PC's across a corporate network, without manual intervention. iQDeploy 2.0 enables system administrators to deploy any application or security patch to any computer on their computer network.
Sprint Signs Contract With Convergys
Convergys announced it has signed a seven-year agreement with Sprint to support the company's business and consumer wireless subscribers on Convergys' billing platform. Convergys has provided billing support to Sprint's wireless consumers since 1996, and the new contract allows Sprint to use Infinys, Convergys' portfolio of convergent, pre-integrated, fully supported software applications and modules.
Australian Central Credit Union Invests In Onyx CRM
Onyx has announced that Australian Central Credit Union has selected Onyx to underpin its strategy of being a 'member (customer) intimate' organization. Onyx's implementation partner, DMR Consulting, will roll out the Onyx system to nearly 400 Australian Central employees over ten weeks in the second quarter of 2004.
Plumtree And BackWeb Form Alliance
Plumtree Software and BackWeb Technologies announced that Plumtree will resell BackWeb's Offline Access Server, giving mobile Enterprise Web users access to applications and content when those users are disconnected from the network. BackWeb's integration with Plumtree products is designed to preserve all personalization and security features while extending the value of the Plumtree Enterprise Web Suite.
| | | |
Required Reading |
|
 |
| |
|
Driven by Service
Contact centers are no longer for basic problem resolution or order-taking. Organizations are now using them to lead major strategic initiatives. In
fact, so compelling is the argument for smart call center investments that large companies like Continental Airlines and Bell Mobility are ratcheting
up their customer care initiatives, despite heavy pricing pressures and revenue declines. And why not? Industry pundits estimate that 80 percent of a customer's interaction with a company is through customer service. Learn more in this CRM Magazine article.
more >>
| |
|
Archive of past Required Reading articles |
Nippon RAD With Applix
Applix announced that one of the company's distributors in Asia, Nippon RAD, has signed an OEM agreement with NTT Data Systems. As a result of this agreement Applix's TM1 business analytics solution will provide NTT Data Systems' enterprise resource planning (ERP) solution, SCAW (See, Create, and Win), with enhanced analytic capabilities for ERP platforms.
Caution In IT Spending Continues
Despite many signs of recovery in the U.S. economy, executives in the private and public sectors continued to demonstrate caution in their IT purchases in November, according to the Gartner Technology Demand Index, an index included in a monthly economic indicator published by Gartner.
Growing Number Of Help Desks And Support Centers Select FootPrints
UniPress Software announced a strong increase in customer adoption of its FootPrints Dynamic Address Book Link to improve their help desk and support center operations. An add-on module to FootPrints service desk software, this dynamic tool provides a cost-effective, fast-to-implement solution to access up-to-the-minute customer contact records stored in existing LDAP-based address books, such as Microsoft Exchange, Microsoft Active Directory, Lotus Notes, Sun ONE, and , Novell GroupWise, and Novell NDS eDirectory. (about Unipress)
|
| Stock Index |
| RealMarket |
40.83
|
-0.71%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,278.22 | 0.29% |
| Nasdaq | 1,951.02 | -0.26% |
| S&P 500 | 1,088.67 | -0.05% |
|
| Amdocs | 22.46 | -0.88 |
| APAC | 2.599 | -0.001 |
| Applix | 3.17 | 0.09 |
| Apropos | 3.34 | -0.06 |
| Ask Jeeves | 18.65 | 0.01 |
| Aspect | 15.7 | 0.38 |
| Astea | 2.75 | 0.05 |
| ATG | 1.34 | -0.01 |
| AVAYA | 11.4 | -0.35 |
| Blue Martini | 4.559 | -0.181 |
| Broadvision | 4.32 | -0.11 |
| Chordiant | 4.99 | 0.42 |
| ClickSoftware | 3.95 | -0.04 |
| Convergys | 16.12 | -0.2 |
| Concerto | 12.03 | 0.01 |
| E.piphany | 7.05 | -0.31 |
| eGain | 2.091 | -0.109 |
| eLoyalty | 3.499 | -0.141 |
| Epicor | 12.99 | 0.28 |
| eOn | 3.66 | 0.06 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.18 | 0.03 |
| Group 1 | 17.57 | 0.45 |
| HP | 22.18 | -0.05 |
| ICT Group | 13.67 | 0.17 |
| Interact Intell | 5.45 | 0.05 |
| Interv Brite | 9.741 | 0.081 |
| KANA | 3.05 | 0.22 |
| LivePerson | 5.16 | 0.58 |
| NCR | 36.41 | 0.22 |
| NICE | 23.43 | -0.23 |
| Onyx Software | 3.52 | -0.06 |
| Oracle | 13.09 | -0.24 |
| Pegasystems | 8.18 | 0.09 |
| PeopleSoft | 22.13 | -0.05 |
| Pivotal | 2.06 | 0 |
| Primus | 6.03 | 0.64 |
| Rainmaker | 1.42 | 0.09 |
| SAP | 40.45 | -0.26 |
| Selectica | 4.18 | -0.01 |
| Sento | 4.2 | 0.2 |
| ServiceWare | 0.58 | 0 |
| Siebel | 14 | -0.28 |
| Sitel | 2.75 | 0.06 |
| SPSS | 18.01 | -0.74 |
| SupportSoft | 12.7 | -0.3 |
| Sykes | 8.1 | -0.16 |
| Tekelec | 15.1 | -0.2 |
| Teletech | 9.76 | -0.13 |
| Verint | 22.7 | 0.3 |
| Vignette | 2.31 | -0.03 |
| ViryaNet | 5.35 | 0.01 |
| West Tel | 23.11 | -0.04 |
| Witness | 9.22 | -0.56 |
 |
| As of close
12/19/03
|
|
