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Salesforce.com Files Registration Statement For IPO
Salesforce.com announced that it has filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission (SEC) for a proposed initial public offering of its common stock. All of the shares are to be sold by the company. Morgan Stanley & Co. Incorporated will act as sole book runner for the offering, and co-managers will be Deutsche Bank Securities Inc., UBS Securities LLC, Wachovia Capital Markets, LLC, and William Blair & Company, L.L.C.

SportsLine.com Selects BusinessObjects
Business Objects announced that SportsLine.com selected BusinessObjects Enterprise 6 as its business intelligence standard. To help manage its growing business, including subscription fantasy sports, SportsLine.com will use WebIntelligence, the integrated query, reporting, and analysis solution for the web from Business Objects, to analyze customer, financial, and product data.

HDI Releases 2003 Salary Survey
Help Desk Institute Releases 2003 Salary SurveyHelp Desk Institute (HDI) released the findings of the HDI 2003 Salary Survey. The study provides a look at support center salaries for seven job categories in both the United States and Canada. Other considerations measured included years of technical experience, education levels, and the factors used to determine salary increases. The survey includes historical data for comparison purposes.   (about Help Desk Institute)

Australian Central Credit Union With Onyx CRM
Onyx has announced that Australian Central Credit Union has selected Onyx to underpin its strategy of being a 'member (customer) intimate' organization. Onyx's implementation partner, DMR Consulting, will roll out the Onyx system to nearly 400 Australian Central employees over ten weeks in the second quarter of 2004.

Chesapeake College Selects FootPrints
UniPress Software announced that Chesapeake College has selected FootPrints to automate its internal help desk operations. The web-based software system enables Chesapeake's Information Technology (IT) department to centralize and control all technical service requests received from hundreds of staff and 2,500 students located across four instructional sites. Since the deployment, FootPrints has helped Chesapeake deliver more responsive service, improve staff workflow, and ensure the college maintains its progressive learning environment.   (about UniPress)

			Required Reading
		Optimizing the VoIP-Enabled Contact Center and Enterprise    This document explains how IP telephony impacts customer interaction recording and analysis, as well as how emerging solutions from companies like Witness Systems can support organizations as they migrate to or deploy IP telephony. more >>
Archive of past Required Reading articles

eGain Wins Award
eGain announced that Technology Marketing Corporation's Customer Inter@ction Solutions magazine has named eGain Service 6 as a recipient of a Product of the Year Award for 2003. According to Customer Inter@ction Solutions Group Editor-In-Chief, Rich Tehrani, eGain Service 6 suite was selected because it had gone the extra mile to help improve both the customer experience and the ROI for the companies using it.   (about eGain)

Webwasher Sees Success With Siebel
Siebel Systems announced that webwasher AG, a provider of Internet content security software, is using Siebel CRM OnDemand to increase visibility into its sales processes and customer interactions and to improve the overall productivity of its sales force. With Siebel CRM OnDemand the company can now devote its internal IT resources to improving the core functionality of its product offerings, rather than wrestling with cumbersome sales and reporting processes.   (about Siebel)

Concerto Software Wins Award
Concerto Software announced that Technology Marketing Corporation's (TMC) Customer Inter@ction Solutions magazine recognized Concerto Software's EnsemblePro unified CIM solution, as "Product of the Year." This marks the second straight year that Concerto Software solutions have earned a Product of the Year distinction from Customer Inter@ction Solutions.   (about Concerto)