Avail Intelligence Product Sees Success
Avail Intelligence announces that the company's software Product Predictor has generated 100 MSEK in additional sales to Avail Intelligence's customers in Sweden. Since the release of the software to the market two years ago, it has generated 100 MSEK in added sales to their customers in Sweden alone, so far, says Johan Gunnars, Marketing & Partner Director at Avail Intelligence. By giving each visitor recommendations of products he or she is most likely to be interested in, they have shown that they increase their customer's sales by 5-10 % overnight.

Ulysses Learning Special Report
Mark Brodsky, President and CEO of Ulysses Learning has once again used his vision to scrutinize and expose core concerns around an important issue facing contact centers worldwide - finding the right measures to raise performance. In his most recent special report for Contact Professional magazine, Brodsky teams up with Sarah Kennedy, Partner with SQM Group - an organization that specializes in benchmarking customer and employee satisfaction for contact centers - to shine the spotlight on three key measures on which contact centers need to focus.   (about Ulysses Learning)

Interwork Technologies Selects Siebel CRM OnDemand
Siebel Systems announced that Interwork Technologies has selected Siebel CRM OnDemand to manage sales, partner, and customer interactions across North America. Prior to selecting Siebel CRM OnDemand, Interwork Technologies had been using an off-the-shelf client package that made sharing and updating company data challenging.   (about Siebel)

eTelecare New SSPA Vendor Member
The Service & Support Professionals Association (SSPA) announced that eTelecare International has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.   (about SSPA)

			Required Reading
		To Blend or Not to Blend Inbound and Outbound Calls    Outbound contact center managers face an array of challenges. Managing everything from employees and IT call solutions to business strategies and processes. This is the sixth article in a series that seeks to guide outbound contact center managers in optimizing their soliciting activities. This article discusses the best practices for working in a blended environment. more >>
Archive of past Required Reading articles

Vertex Earns SCP Certification
Vertex announced that its product support organization has achieved certification under the Support Center Practices (SCP) Certification program. Vertex achieved certification after an extensive audit of their Berwyn, PA support center. SCP Certification quantifies the effectiveness of customer support based upon a set of performance standards.   (about Service Strategies)

Epicor Honors Resellers
Epicor has announced the recipients of its 2003 Channel Partner Awards. Winners were selected from each global region based on outstanding performance in customer satisfaction, growth and overall dedication, total sales and commitment to Epicor's collaborative enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) solutions.   (about Epicor)

Primus Receives Award
Primus announced the company has received a "Product of the Year" award from the editors of Customer Inter@ction Solutions magazine. Primus VoiceFAQs has been singled out by the publication for its technological excellence and vision.   (about Primus)