KANA Launches Response 8
KANA announced the availability of KANA Response 8 software. KANA Response 8 joins KANA Contact Center and KANA IQ as applications within the KANA iCARE suite that are available on the J2EE platform. Optimized to support a number of vertical industries, including healthcare, telecommunications and financial services, the application is resulting from the company's offshore outsourcing development model this year.
ATG 6.2 Announced
ATG announced the general availability of ATG 6.2, which includes Web services-enabled capabilities for ATG Commerce and the ATG Relationship Management Platform. With ATG Web Services, organizations can gain the ability to more easily and cost-effectively deliver relevant and meaningful user experiences across multiple sales channels and customer touch points. In response to market demand, ATG's new Web services capabilities leverage the explicit Web services industry standards (SOAP and WSDL) and minimize the common complexities and associated high costs of integrating online and offline information.
YORK Sees Success With Siebel
Siebel Systems announced that YORK International has experienced benefits from the first two phases of its customer relationship management (CRM) system implementation based on Siebel business applications. YORK's platform is part of a three-phase CRM strategy supporting its corporate objective of aggressive service growth, achieved through a move into new commercial service markets. (about Siebel)
Witness Helps Customers
Witness Systems announced extended archiving capabilities to support compliance recording requirements in a variety of vertical industries. Witness Systems' eQuality customer interaction recording solutions provide an open interface to storage solutions, such as storage area networks (SAN) and network attached storage (NAS). (about Witness)
Hyperion Helps Dennys
Hyperion has streamlined financial and operational processes for Denny's, enabling the well-known restaurant chain to make planning decisions that optimize profits and cut costs. With over 1,600 restaurants across America and systemswide sales of more than $2 billion, Denny's uses the Business Performance Management software for financial consolidation and reporting as well as for access to operational data, enabling managers to make business decisions that improve performance across the company.
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Surviving In The CRM Space
The customer-relationship-management market has seen its share of proposed or completed acquisitions. And Microsoft's nascent efforts and continued expansion into the market raises the question of what the future will be for smaller CRM providers. Make no mistake. There is a future for these companies. Small and midsize CRM vendors can offer a more affordable solution that may appeal particularly to the price-sensitive midmarket customers many of these vendors serve. Read the entire article.
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Archive of past Required Reading articles |
Cubic Selects Metrix
Metrix announced that it has expanded its customer base to include Cubic Transportation Systems. Metrix will allow Cubic to automate and link their mobile field service and field force operations. (about Metrix, Inc.)
RightNow And LiquidMatrix Partner
RightNow Technologies and LiquidMatrix announced a partnership to provide customer service solutions and best practices to universities and colleges. With a combined experience of working with more than 100 higher education institutions worldwide, RightNow and LiquidMatrix will address how best to utilize both offline and online service channels to meet higher education institutions' key business objectives-student recruitment and retention, the quality of student services and alumni relations. (about RightNow)
GartnerG2 Linking Strategy Comment
As the pace of change in business increases, business risk is compounded by unaligned and rigid IT infrastructure. However, enterprises that incorporate business process fusion will see increased IT infrastructure flexibility that improves returns and risk, according to GartnerG2.
Blue Pumpkin Announces Continued Profitability
Blue Pumpkin announced another consecutive quarter of profitability - fueled by a number of large customer deals, a significant increase in revenues worldwide and other wins to close out the second fiscal quarter ending November 30. (about Blue Pumpkin)
Oracle Reports Q2 Earnings
Oracle announced that second quarter revenues were up 8% to $2.5 billion while net income grew 15% to $617 million as compared to the second quarter last year. Earnings per share were $0.12 compared with $0.10 last year. New software license sales were up 13% to $849 million, while software license updates and product support revenues were up 17% to $1,114 million. (about Oracle)
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