eOn Partners with Amtech
eOn Communications announced a partnership with Amtech Marketing where Amtech will serve as eOn's delivery channel for a portfolio of consulting service solutions for the contact center market. The alliance with Amtech will provide eOn clients and prospects new consultative services including call center benchmarking, performance assessment services, technology assessments, and new call center implementation services. (about eOn)
Business Objects Acquires Crystal Decisions
Business Objects announced it has completed the acquisition of Crystal Decisions. In early January 2004, Business Objects plans to announce further details on the integration of Crystal Decisions, including the product roadmap.
Epicor Announces Public Offer for Scala
Epicor and Scala Business Solutions announced Epicor's friendly public offer to acquire all issued and outstanding shares of Scala. The offer is made up of a cash price of US$1.8230 per Scala share plus 0.1795 shares of Epicor's common stock, subject to adjustment. (about Epicor)
KnowledgeBase Partners with Remedy
KnowledgeBase Solutionsannounced its partnership with Remedy. As a Remedy Technology partner, KnowledgeBase.net will integrate with Remedy AR System to improve problem resolution within Customer Support, IT Help Desk, and more. The integration between KnowledgeBase.net and Remedy's AR System will allow users to search and access knowledge base articles when opening and managing trouble tickets. (about Knowledge Base Solutions)
BBH Utilizes SAS Business Intelligence
SAS announced that Brown Brothers Harriman (BBH) has used SAS software to develop an online investment asset allocation service. Using this service, BBH can accommodate clients' complex investment demands, yielding increased managed assets and higher return on investment. This service, known as SALSA (Stochastic Asset Liability Strategy Analysis), is designed to meet the investment demands of insurance companies and other financial clients.
Unica and Epsilon Alliance Drives Results
Unica and Epsilon announced that their alliance has enabled clients to achieve measurable marketing results and ROI. Epsilon entered into a relationship with Unica in the summer of 2002, offering the Affinium Suite for its hosted customers. Epsilon assists marketing organizations in the execution of over 2,000 marketing promotions and the delivery of over 400 million targeted, multi-channel contacts yearly.
Satmetrix Recognizes FileNet
Satmetrix recently welcomed FileNet into the Satmetrix Elite program in recognition of how the company is incorporating business loyalty into their overall corporate vision and integrating business loyalty processes throughout the organization. FileNet Customer Service & Support division monitors quality metrics on the technical support services they provide to customers and partners, enabling them to identify unresolved support cases, track support satisfaction and compensate support technicians.
Aspect Named Leader in Workforce Management
Aspect announced that Saddletree Research's latest study confirms Aspect's market-share leadership in the workforce management software space. Saddletree estimates that Aspect captured the top workforce management share spot in 2002 with 27.4 percent of the market.
FINEOS Appoints Advisor for Asia Expansion
FINEOS has just appointed Philip Small as an Advisory Director to assist the company with its market growth within the Asia Pacific region. Small has over 20 years experience in insurance and banking software, has held a number of senior management positions as a technology executive, and was most recently President of CSC's Financial Services Group in Asia Pacific.
Loquendo and Phonologies sign OEM Agreement
Phonologies, India's provider of platform technologies that converge the emerging standards in the "voice space" and telephony, and Loquendo,
a speech technology company, announced an OEM alliance to deliver Phonologies solution powered by Loquendo to the banking/financial and military/government sectors in India.
|
