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FrontRange Releases GoldMine 6.5
FrontRange announced the immediate availability of GoldMine(r) 6.5. In addition to allowing GoldMine users to migrate to an increasingly powerful solution, GoldMine 6.5 automatically detects existing ACT! and Microsoft Excel and Outlook applications, prompting the conversion of existing contact data. GoldMine 6.5 also includes an improved Instant Sync option that enables remote users on a network to automatically synchronize and remain up-to-date on contact and calendar information.   (about FrontRange)

Motive Files for IPO
Motive announced that it has filed a registration statement with the Securities and Exchange Commission for an initial public offering of its common stock. The lead manager and sole book-runner for the offering is Morgan Stanley. J.P. Morgan Securities Inc. is joint-lead manager.   (about Motive)

Conklin Turns to RightNow
Conklin has selected RightNow to create a company-wide online knowledge base to capture and share information about more than 130 products. By doing so, Conklin will be able to offer its customers a 24/7 online resource for getting answers to their questions about the company's products. Conklin is also piloting RightNow Outbound, a permission-based email solution for proactively addressing service-and-support issues and marketing communication opportunities.   (about RightNow)

DRD Selects Infra for Help Desk
The Department of Regional Development (DRD) in Northern Ireland has selected the Infra web-based service management software to manage its IT services. 100 DRD staff are using Infra in its initial implementation for IT incident and problem logging, change, and configuration management.   (about Infra)

Wintouch eCRM 6.0 Announced
Touchtone announced the release of Version 6.0 of Wintouch eCRM. Wintouch is a CRM solution designed specifically for the iSeries to enable smoother, more cost-effective integration with existing OS/400 ERP systems and other back-end AS/400 applications and DB2 data. New features in Wintouch 6.0 includes integration with IBM Lotus Notes.

   Required Reading
     
Case Study: On-Demand Personalized Documents in Auto Insurance    Unitrin formed Unitrin Direct to go after direct marketing opportunities for auto insurance. They needed a way to generate the customized documents required by different plans and state laws from their web site. Exstream Software was the answer. more >>
 
Archive of past Required Reading articles

United International Pictures Turns To Aprimo
United International Pictures (UIP) has selected Aprimo Marketing to manage marketing campaigns. UIP is implementing several of Aprimo's products including Marketing Planner, Budgets & Forecasts, Expense Manager, Calendar, Digital Asset Manager, Creative Reviews and Supplier Manager. UIP is first implementing the system in the United Kingdom, U.S., Netherlands and Germany.   (about Aprimo)

4OfficeAutomation Upgrades Email Marketing
4OfficeAutomation announced the release of EmailUnlimited 5.0 Professional Edition. EmailUnlimited offers a do-it-yourself desktop tool for permission-based email marketing. With EmailUnlimited 5.0 Professional, businesses can develop personalized, automated email campaigns. An enhanced user interface allows for easier HTML editing, as well as the ability to personalize and preview messages before they are sent.

Labor Ready Selects White Pajama
Labor Ready has selected White Pajama's Contact Center On-Demand hosted technology to support customer calls from Labor Ready's more than 780 branch locations. Because White Pajama's Contact Center On-Demand is delivered via the Internet, Labor Ready was able to get customer contact centers up and running in a few hours, with no capital outlay.

Symon Partners with Tata Telecom
Symon Communications announced a partnership agreement with Tata Telecom. Tata Telecom will market and support Symon products including two major enterprise tools, NetLite II(tm) wireless displays and Symon Vista(tm) real-time productivity software solution, and has successfully introduced and expanded Symon's presence in the Indian market.

Amdocs Taps Chief Product Officer
Amdocs announced that Harel Kodesh has been appointed to the new position of Chief Product Officer. In this role, he will be responsible for the research and development of the Company's product strategy, development programs, architectures and applications. In addition, he will also serve as President, Product Development.   (about Amdocs)

 
 
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Dow Jones9,921.86-0.02%
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Amdocs24.81-0.19
APAC2.90.15
Applix2.970.01
Apropos3.5-0.01
Ask Jeeves17.570.37
Aspect13.05-0.21
Astea2.620.12
ATG1.50.05
AVAYA11.10.45
Blue Martini4.40.01
Broadvision 4.37-0.11
Chordiant4.11-0.05
ClickSoftware3.8-0.18
Convergys14.940.29
Concerto120
E.piphany6.96-0.09
eGain2.2-0.2
eLoyalty3.57-0.03
Epicor10.2-0.75
eOn3.2-0.39
Firepond3.150.02
FirstWave4.580.09
Group 116.89-0.37
HP21.980.02
ICT Group13.48-0.25
Interact Intell5.03-0.56
Interv Brite 9.57-0.12
KANA2.92-0.08
LivePerson 5.06-0.07
NCR35.23-0.32
NICE22.88-0.09
Onyx Software 3.29-0.12
Oracle12.740.13
Pegasystems7.7-0.18
PeopleSoft20.5-0.4
Pivotal2.080
Primus4.850.04
Rainmaker1.13-0.04
SAP39.980.03
Selectica4.2-0.1
Sento3.8-0.1
ServiceWare0.580
Siebel13.030.28
Sitel2.66-0.15
SPSS17.370.07
SupportSoft12.56-0.46
Sykes8.740.04
Tekelec14.74-0.4
Teletech10.490.2
Verint21.63-0.38
Vignette2.1-0.03
ViryaNet5.33-0.21
West Tel24.08-0.06
Witness9.15-0.04
As of close 12/10/03

 
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