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Pivotal Inks Deal With CDC
Pivotal announced that its proposed combination with CDC Software is expected to close before the end of February 2004. Pivotal also announced that, following the closing of the transaction, it expects to accelerate investments in its growth including increasing technical support headcount by up to 40 percent, resuming the expansion of its R&D headcount, resuming its acquisition program, expanding distribution capabilities in Asia through CDC Software, and increasing marketing spending by up to 200 percent.
Blue Pumpkin and Gartner Team to Add Benchmarking
Blue Pumpkin announced a teaming agreement with Gartner to introduce industry benchmarking as a new component of Blue Pumpkin's performance management solutions. Industry benchmarking enables businesses to measure business performance against that of peers and competitors in the contact center. The new joint offering is fueled by data and best-practices expertise gathered from benchmarking studies conducted by Gartner Measurement with hundreds of Fortune 1000 companies. (about Blue Pumpkin)
Microsoft CRM 1.2 Available in N. America
Microsoft CRM 1.2 builds on the existing business productivity functionality available in Microsoft CRM 1.0 and enhances usability and performance for customers. This release also marks the global expansion of Microsoft CRM, which will be available in nine languages and more than 47 geographies around the world. Enhancements, including additional data evaluation capabilities and further support for lead tracking and sales territory effectiveness, were incorporated into the solution's workflow capabilities.
PeopleSupport Implements Verint
PeopleSupport has selected Verint's ULTRA Intelligent Recording solution for the company's virtual contact centers, spanning operations in the Philippines and California. DTSI, Verint's partner and provider of contact center solutions in the Philippines, implemented the ULTRA solution at PeopleSupport. (about Verint)
Belgacom SA Utilizing SupportSoft
SupportSoft announced that Belgacom SA has expanded enterprise-wide support for its employees with the addition of SupportSoft's Knowledge Center Suite. The software solution, which has been customized to serve as Belgacom's primary corporate support portal, provides its 18,000 employees with personalized self-service solutions spanning 3 languages and 200 unique business applications. (about SupportSoft)
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Required Reading |
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Five Ways to be a Good CRM Customer
CRM is so complex that it's easy to blame problems on vendors or consultants or resellers. However, CRM users must take responsibility for their own success. Here's what every CRM project leader must do when dealing with internal staff, vendors, integrators, and consultants to ensure the CRM initiative is truly fruitful.
more >>
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Archive of past Required Reading articles |
Aqueduct and ChannelWave Merge
Aqueduct and ChannelWave Software announced that the two companies have merged and formed a new company called ChannelWave, Inc. The merger combines ChannelWave's Partner Relationship Management solutions (recruiting, training, planning, marketing, sales) and CRM, with Aqueduct's managed B2C and B2B commerce services, which enable manufacturers to sell and support products directly online or through dealer, VAR and retail channels.
NetSuite Adds Customization Capability
NetSuite announced new customization technology that enables companies to alter NetSuite's Web-native, on-demand products with the addition of database tables, as well as the addition of custom code. NetSuite also will automatically carrying forward customizations with each new release.
CustomerSat Announces Survey Best Practices White Paper
CustomerSat released the white paper "Saving At-Risk Customers and Revenue through Survey Action Management." The white paper describes state-of-the-art best practices that enable enterprises to most effectively save at-risk customers and grow recurring revenue. The white paper was compiled by CustomerSat's in-house customer loyalty experts and based on decades of experience implementing Fortune 500 customer feedback systems. The white paper covers such topics as how to set up business rules to drive both strategic and tactical actions throughout the enterprise. (about CustomerSat)
Varian Selects SAP
SAP AG announced that Varian has selected mySAP CRM to enhance the effectiveness of its customer service and sales activities and to standardize processes across its global business units. By deploying mySAP CRM across its diverse businesses, product lines and geographic locations, Varian will be better able to consolidate its customer information systems, provide up-to-date information on customer activity across all business lines and enable more consistency in sales and service processes.
Bezeq Deploys CosmoCom
CosmoCom announced that Bezeq is now offering network-hosted services based on CosmoCom technology. These services web-enable the call center operations of Bezeq's customers without changing their existing technology. Bezeq uses the CosmoCom platform as the foundation for two services: ClickTalk, which enables web users to establish a voice call from their PCs to the company's existing call center; and ClickBack, which provides for an immediate or scheduled callback from the call center to the web user's phone.
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| Stock Index |
| RealMarket |
39.57
|
0.32%
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| Stock Index: | Tell me more |
| Dow Jones | 9,965.27 | 1.03% |
| Nasdaq | 1,948.85 | 0.57% |
| S&P 500 | 1,069.30 | 0.73% |
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| Amdocs | 25.45 | 0 |
| APAC | 2.66 | 0.1 |
| Applix | 3 | 0.06 |
| Apropos | 3.55 | -0.23 |
| Ask Jeeves | 17.75 | -0.75 |
| Aspect | 13.46 | -0.46 |
| Astea | 2.4 | -0.18 |
| ATG | 1.58 | -0.03 |
| AVAYA | 12.04 | -0.69 |
| Blue Martini | 4.4 | -0.26 |
| Broadvision | 4.59 | 0.08 |
| Chordiant | 4.3 | 0.17 |
| ClickSoftware | 4.3 | 0.02 |
| Convergys | 14.95 | -0.16 |
| Concerto | 12 | 0.02 |
| E.piphany | 7.22 | 0.04 |
| eGain | 2.401 | -0.209 |
| eLoyalty | 3.71 | -0.02 |
| Epicor | 11.46 | -0.05 |
| eOn | 3.72 | 0.32 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.75 | -0.01 |
| Group 1 | 17.44 | 0.34 |
| HP | 22.48 | 0.37 |
| ICT Group | 13.68 | 0.21 |
| Interact Intell | 5.4 | 0.35 |
| Interv Brite | 9.91 | -0.16 |
| KANA | 3.1 | -0.1 |
| LivePerson | 5.84 | 0.28 |
| NCR | 35.52 | 0.82 |
| NICE | 22.665 | 0.035 |
| Onyx Software | 3.85 | -0.18 |
| Oracle | 12.81 | 0.07 |
| Pegasystems | 7.92 | 0.26 |
| PeopleSoft | 21.41 | 0.04 |
| Pivotal | 2.08 | 0 |
| Primus | 5.07 | 0.12 |
| Rainmaker | 1.22 | -0.03 |
| SAP | 40.1 | 0.65 |
| Selectica | 4.35 | -0.13 |
| Sento | 3.671 | -0.009 |
| ServiceWare | 0.58 | 0 |
| Siebel | 13.01 | 0.2 |
| Sitel | 2.73 | 0.12 |
| SPSS | 17.85 | -0.57 |
| SupportSoft | 13.25 | 0.12 |
| Sykes | 8.64 | 0.14 |
| Tekelec | 15.64 | -0.11 |
| Teletech | 10.99 | 0.29 |
| Verint | 21.71 | -0.38 |
| Vignette | 2.31 | -0.06 |
| ViryaNet | 5.51 | -0.13 |
| West Tel | 24.14 | 0.2 |
| Witness | 9.28 | -0.02 |
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| As of close
12/08/03
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