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Context Technologies Launches New CRM Product
Context Technologies announced the release of its latest version of its ContextPAS software. ContextPAS is a customizable and scalable, browser-based CRM software solution that aims to improve customer interactivity and internal efficiencies in small to mid-sized businesses. ContextPAS transforms a stateless Intranet or Extranet into a CRM and Sales Automation solution with voice, fax, e-mail and data integration.
DoubleClick Ensemble 6.5 Launched
DoubleClick launched DoubleClick Ensemble 6.5 featuring new customer intelligence, marketing and integration with DoubleClick's email solution, DARTmail. DoubleClick Ensemble enables marketers to move towards a multi-channel, customer-centric approach to marketing, helping marketers to not only reduce costs.
ASC Launches MARATHON EVOlite
ASC telecom announces the launch of MARATHON EVOlite, ASC's new plug-and-play communications recording solution for Small to Medium Enterprises. MARATHON EVOlite captures and records customer interactions from 4 up to 32 channels simultaneously with a minimum on-line storage of 15,000 recording hours allowing for both record-on-demand and full-time recording.
Axiom Announces Contract Award
Axiom announced a contract award to provide Pennichuck Water Works with Axiom's Mobility scheduling solution. The scheduling solution will provide Pennichuck, the largest investor-owned water company in New Hampshire, with a best-of-breed schedule optimization and routing system.
Thomson Elite Announces Additional .NET Functionality
Thomson Elite announced expanded support for Microsoft .NET technologies, including Windows Server 2003 certification of its integrated practice and financial management solution for professional services firms. Offerings from Thomson Elite include a time and billing solution, a full financial management suite, client relationship management services, a suite of business intelligence tools, and West km for knowledge management.
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Required Reading |
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Business Intelligence: No More Living in the Past
Business intelligence started out as a means to use historical data collected over a period of time to predict trends. Analysts would spin through a mountain of data, and use their business knowledge to determine future strategies. The landscape appears to be changing, though. Predictive analytics software is helping business managers spot commonalities, trends, and associations among customers that they never would've seen before.
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Archive of past Required Reading articles |
Transcom Sites Go Live with Altitude
Altitude Software announced that Transcom is implementing Altitude uCI Predictive Solution at Transcom sites in Austria, Germany, Spain, Portugal, Poland and Lithuania, in the next few weeks. Altitude Software offers an outbound dialing solution which is known for its prediction accuracy. The solution deployed in Vienna already doubled agent productivity in a pan-european telco welcome program.
Fordham Students Use RightNow
RightNow Technologies announced Fordham University has successfully implemented RightNow's technology to give students immediate answers to their most common administrative questions 24/7 via a web-based knowledge base. By this deployment, the University has improved its ability to serve current and prospective students, while simultaneously it reduced the number of phone calls and emails departmental staff has to answer on a daily basis. (about RightNow)
Oriflame Licenses Software From Avail
Avail Intelligence announced that the international cosmetics company Oriflame has licensed the software Avail Predictor from Avail Intelligence in order to increase their sales online. Avail Intelligence is very pleased that Oriflame has chosen their unique technology to personalize their customer interactions online and increase their sales.
Copia Joins Forces with UserTrends
Copia announced a joint marketing partnership with UserTrends, a provider of value added personalized e-mail marketing solutions for both traditional and online marketers Utilizing E-MailFacts, part of the CopiaFacts suite of business communication solutions, ensures that company-wide notifications or e-mail broadcast campaigns do not bog down standard mail transport agent (MTAs) or in-house e-mail servers.
eGain Customers Receive Mention
eGain announced that many of its customers were among the fifth annual Internet Retailer Magazine's "Best of the Web--Top 50 Retailing Sites." Crate and Barrel, LLBean, Timberland and Zappos were among eGain customers included in the Top 50.
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| Stock Index |
| RealMarket |
39.44
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-1.44%
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| Stock Index: | Tell me more |
| Dow Jones | 9,862.68 | -0.69% |
| Nasdaq | 1,937.82 | -1.60% |
| S&P 500 | 1,061.50 | -0.77% |
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| Amdocs | 25.45 | 0.25 |
| APAC | 2.56 | -0.14 |
| Applix | 2.94 | -0.09 |
| Apropos | 3.78 | -0.1 |
| Ask Jeeves | 18.5 | -0.61 |
| Aspect | 13.92 | -0.26 |
| Astea | 2.58 | 0.15 |
| ATG | 1.61 | -0.04 |
| AVAYA | 12.73 | 0.22 |
| Blue Martini | 4.66 | 0.01 |
| Broadvision | 4.51 | -0.13 |
| Chordiant | 4.13 | -0.37 |
| ClickSoftware | 4.28 | 0.09 |
| Convergys | 15.11 | -0.1 |
| Concerto | 11.98 | 0.06 |
| E.piphany | 7.18 | -0.07 |
| eGain | 2.61 | -0.21 |
| eLoyalty | 3.73 | 0 |
| Epicor | 11.52 | -0.44 |
| eOn | 3.4 | -0.05 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.76 | -0.24 |
| Group 1 | 17.1 | -0.2 |
| HP | 22.11 | -0.49 |
| ICT Group | 13.47 | 0.76 |
| Interact Intell | 5.05 | -0.2 |
| Interv Brite | 10.07 | -0.33 |
| KANA | 3.2 | -0.03 |
| LivePerson | 5.56 | -0.44 |
| NCR | 34.7 | -0.3 |
| NICE | 22.63 | -0.07 |
| Onyx Software | 4.03 | -0.01 |
| Oracle | 12.74 | -0.25 |
| Pegasystems | 7.66 | -0.35 |
| PeopleSoft | 21.37 | -0.3 |
| Pivotal | 2.08 | -0.03 |
| Primus | 4.95 | -0.13 |
| Rainmaker | 1.25 | 0 |
| SAP | 39.45 | -0.99 |
| Selectica | 4.48 | 0.07 |
| Sento | 3.68 | 0.43 |
| ServiceWare | 0.58 | 0 |
| Siebel | 12.81 | -0.1 |
| Sitel | 2.61 | 0 |
| SPSS | 18.42 | 0.15 |
| SupportSoft | 13.13 | -0.07 |
| Sykes | 8.5 | -0.36 |
| Tekelec | 15.75 | -0.5 |
| Teletech | 10.7 | -0.02 |
| Verint | 22.09 | -0.9 |
| Vignette | 2.37 | -0.02 |
| ViryaNet | 5.64 | -0.38 |
| West Tel | 23.94 | -0.41 |
| Witness | 9.3 | 0.01 |
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| As of close
12/05/03
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