TISCOR Announces New Release
TISCOR announced the release of its enhanced asset tracking software application called BACKTRACK 4.45.04. The new security features, such as the ability to specify if certain users can add or delete a record, provide facilities with an even greater capability to track, record and account for the location of tangible assets.
Amcat Launches Customer Care Division
Amcat has formed a Customer Care Division in order to better focus on its customers and to bring new innovations to this critical area. This newly created division, led by Les Reed, is the central point of contact for all customers from the moment that they begin a project with Amcat.
Witness Systems Enhances Customer Connections
Witness Systems announced that its equality software has been implemented by Bell Canada. Using the eQuality software, telecommunications providers have increased the resolution of customer issues on the first call, a key performance indicator for contact centers. Other telecommunications companies - such as Cable & Wireless, Verizon Wireless and Vodafone - also have benefited from their eQuality implementations. (about Witness)
Novell Selects Kanisa
Kanisa announced that Novell licensed two applications from the recently launched Kanisa5 Suite: Kanisa Support Center and Kanisa Support Site. Novell will deploy Kanisa Support Center to automate the service resolution process for hundreds of technical support analysts globally. The Kanisa Support Site application will automate problem resolution for all of Novell's customers on its self-service website.
Washington State University With RightNow
RightNow Technologies announced the successful deployment of a RightNow-powered online self-service system for Washington State University's Distance Degree Programs (DDP). The web-based knowledge base automatically answers 98 percent of the questions submitted by current and prospective students, enabling DDP to provide superior service on a 24/7 basis while keeping its operational costs low. (about RightNow)
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Getting Sales Force Automation to Work
If you can get everyone to adopt a sales automation system, it will bring discipline to the sales cycle and increase business predictability. However, experience has shown that it's a very big IF--as in capital I, capital F. To succeed you need well-defined sales processes and unswerving executive commitment. The system also has to be simple to use and offer real value to sales representatives and other stakeholders.
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Archive of past Required Reading articles |
Coverall Selects Echopass
Echopass announced that Coverall of Mid-State California has selected a new Echopass service offering, Echopass Telecenter for salesforce.com, to drive business expansion. Coverall of Mid-State California operates five regional support centers for Coverall Cleaning Concepts. Telecenter for salesforce.com will help Coverall of Mid-State California met its goal of business expansion and increased revenue by doubling the number of telemarketing calls and sales appointments made each day.
CMP Media Announces ACCE
CMP Media announced the launch of the Annual Call Center Exhibition (ACCE) on September 13-15, 2004 in Washington State Convention Center, Seattle, Washington. The exhibit hall will showcase more than 150 exhibitors demonstrating the latest state-of-the-art technologies and services to 4000 show attendees and conference delegates. (about CMP Media)
NetByTel Integrates With UPS OnLine
As the holidays approach and gift-givers begin to nervously wonder whether packages will get to their recipients on time, NetByTel announced that it has completed integration of UPS OnLine Tools into its suite of voice self-service applications. Walmart.com and Computers4Sure are among the first of NetByTel's retail clients to integrate the solution and offer their callers enhanced customer service and peace of mind that their holiday shipments are on schedule.
FrontRange Expands Asia Pacific Presence
FrontRange Solutions announced the opening of an office in Shanghai and senior sales and partner appointments as part of its expansion strategy for China. The company also confirmed Sydney as its Asia Pacific headquarters and home to its regional Asia Pacific call center and infrastructure support center. Product localization for the Chinese market will be handled out of Australia where FrontRange has been in operation for more than five years. (about FrontRange)
Verint Reports Results
Verint Systems announced record sales of $49,012,000 for the third quarter of fiscal 2003, ended October 31, 2003, a 21% increase compared with $40,671,000 for the third quarter of fiscal 2002. The Company posted record net income of $4,667,000 for the third quarter of fiscal 2003 ($0.15 per diluted share), compared with net income of $2,759,000 ($0.11 per diluted share) for the third quarter of fiscal 2002. (about Verint)
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