NTL Home Standardizes on Motive
NTL Home and Motive announced that the companies have broadened their relationship to include the use of automated service and ongoing support for NTL Home's new and existing broadband customers. NTL Home's broadband customers will now have access to automatic connection and email tests. Customer issues such as incorrect email account setup will be resolved automatically, while the new service will also enable NTL Home to provide proactive alerts about potential issues such as viruses or planned network engineering events. (about Motive)
Courion Helps with HIPAA Compliance
Children's Hospital Boston's Chief Technology Officer Scott Ogawa will present at the Inside ID Show to discuss how to achieve HIPAA compliance and increased data security with identity management solutions from Courion. Scott will address Children's Hospital Boston's drive towards HIPAA compliance by securely automating the resolution of common operational challenges such as user account setup and deletion and password reset and synchronization. (about Courion)
Thomson Elite Announces ProLaw 9.5
Thomson Elite announced the release of ProLaw's version 9.5. ProLaw, the company's integrated practice management suite for small and medium-sized law firms. ProLaw's version 9.5 now offers security enhancements within several areas including the ProLaw Portal; added functionality within Contacts; greater date range flexibility within its Events area; and refinements to PDF document assembly.
ROI with Siebel Government
Siebel announced that Epsom and Ewell Borough Council in the UK has achieved a complete return on its Siebel Government Applications investment in 24 months. By uniting citizen information, Siebel Call Center is transforming this UK local authority into an agile, efficient government entity. (about Siebel)
Magnasync Announces Product
Magnasync announces the latest in advanced, digital voice-recording products and applications. Magnasync's line of Specialist recorders has now been enhanced with the release of the Express and Enterprise models. Express recorders are designed for smaller recording and branch operations. They feature recording up to 120 channels within a single module.
Oracle to Support K-12 Project in China
In a recent kickoff meeting in Beijing, Oracle announced it will be supporting the National Center for Educational Technology (NCET), an organization under the Chinese Ministry of Education, in carrying out one of the NCET's key educational research projects. Primary and secondary schools in China will use Oracle's online learning environment, Think.com, as a regular part of their classroom learning experience. (about Oracle)
Pragmatech Announces Results
Pragmatech Software announced record revenues for its third quarter ended September 30, 2003. Year to date, revenues are the highest the company has ever achieved. More than 50 companies purchased licenses for Pragmatech solutions in the third quarter, including 14 members of the Fortune 500. (about Pragmatech)
A&B With Active Decisions
A&B Sound and Active Decisions announced that A&B will be offering its customers access to Active Decisions 7, ADI's "guided selling technology", on A&B's web-site as well as in all of A&B's 22 stores across Western Canada. ADI's technology allows customers to research and compare the features and benefits of consumer electronics.
Orion Selects Metaphor Solutions
Metaphor Solutions has been selected by Orion Telecommunications Corp. to provide automated speech IVR applications for Orion's call centers. Metaphor's speech IVR applications will be phased in to provide customer service automation for all of Orion's calling card product lines.
The Beryl Companies Selected By Sunrise
The Beryl Companies was selected by Sunrise Hospital & Medical Center and Sunrise Children's Hospital to manage their physician referral and class registration services. Beryl's professional call advisors provide callers with customer service 24 hours a day in English and Spanish.
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