ACCPAC Announces New Version
ACCPAC International announced the launch of an upgrade to the company's customer relationship management (CRM) application for small and mid-size businesses (SMBs), ACCPAC CRM version 5.6. The new version includes enhancements that improve integration with other business management applications, make the product even faster and easier to use, and provide greater freedom of choice for businesses so they are not limited by the lock-in strategies of other technology vendors.
GMT Planet Version 9 Expands
GMT announced the release of version 9 of its workforce management software, GMT Planet. This release adds skills-based scheduling for single- and multi-site contact centers to Planet's features. GMT Planet is a workforce management system that can be applied enterprise-wide.
Getronics Launches Solution
Getronics announced a Lead Management solution for retail banks that uses integrated CRM components from Onyx. The pre-integrated solution allows banks to track and manage leads across channels and product lines, bringing greater efficiencies to retail, small business, lending, corporate, and private banking departments.
PeopleSoft Adds iCreate Technology To Training Products
Latitude Communications has signed an original equipment manufacturing agreement with PeopleSoft. Pursuant to the agreement, PeopleSoft has embedded Latitude's MeetingPlace iCreate into selected training products marketed under PeopleSoft's brand. (about PeopleSoft)
CentrPort Releases New Version
CentrPort announced the release of the CentrPort E-Business Marketing Platform version 4.0, the latest version of its dialogue marketing platform. This release focuses on bolstering the platform's ability to transform existing mass marketing systems into a coordinated one-to-one marketing channel.
ATG Web Services
ATG announced plans to offer Web services support in its Commerce and Relationship Management products. ATG Web Services will enable organizations to build relationships with customers and partners by integrating existing online and offline information with ATG products to create more consistent and meaningful user experiences. With ATG Web Services, companies will be able to take advantage of ATG's Scenario Personalization capabilities.
Saxon Capital Goes Live With Onyx
Onyx announces that Saxon Capital has gone live with Onyx Enterprise CRM as its customer relationship management (CRM) solution for its operating subsidiaries, Saxon Mortgage and America's MoneyLine. Saxon will begin using Onyx within its Americas Moneyline retail unit, which originates non-conforming mortgages directly to consumers.
GWI Software Renews Commitment To HDI
GWI Software announced their renewed commitment to the Help Desk Institute (HDI), a membership association for service and support professionals by providing free six-month Gold memberships to all new customers, and two-month Silver memberships to prospects who view a demo. (about Help Desk Institute)
Fair Isaac And Metastorm Team
Fair Isaac and Metastorm announced an agreement to jointly market Metastorm's business process management software with Fair Isaac Blaze Advisor business rules management technology. The combination of Metastorm's BPM and Fair Isaac's rules management products gives organizations the ability to reduce time and costs associated with complex business processes, and provides a solution platform for designing, configuring and executing business applications.
The Call Center School Publishes Book
The Call Center School (TCCS) announced the publication of its latest book, Call Center Staffing - The Complete, Practical Guide to Workforce Management. The book is written by TCCS founding partner Penny Reynolds, with contributions by TCCS co-founder Maggie Klenke.
SYWARE Announces FoneDB Support
SYWARE has announced its support for the platform with FoneDB, the first database software for Smartphone devices. FoneDB allows mobile operators, wireless content developers, and end users to work within the Windows Mobile environment to create full-color, data-driven applications for mobile phones without programming.
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