LivePerson 6.1 Announced
LivePerson announced the availability of LivePerson 6.1, which provides upgrades to LivePerson's chat, email and knowledge base solution. Building upon LivePerson's online customer communication platform, LivePerson 6.1 enables customer service teams and managers to increase the level of support they provide to their customers, facilitating increases in sales, customer satisfaction and loyalty.
E.piphany Delivers Modular Solution For CRM Success
E.piphany announced the general availability of the E.piphany 6.5 software suite. Built on Java 2 Enterprise Edition (J2EE) service-oriented architecture, the E.piphany 6.5 software suite includes the E.piphany Customer Relationship Backbone (CRB) software solution and a new line of CRM applications that blend marketing, sales and service functions.
Reservoir Partners Releases New Report
Reservoir Partners announced the availability of its newest report, Do Not Call - An Executive Risk Assessment. The report provides executives with what they need to know about the National Do Not Call Legislation and its impending impact on their company. Do Not Call - An Executive Risk Assessment synthesizes the vast amounts of information and regulations surrounding the new National Do Not Call Rules.
ClickSoftware Announces Integration
ClickSoftware announced the release of a new PeopleSoft certified integration between ClickSoftware's ClickSchedule v.7.01 and PeopleSoft Enterprise CRM 8.8 FieldService. The ClickSchedule certified integration provides PeopleSoft customers with the ability to deploy the scheduling and travel optimization capabilities of ClickSchedule in their PeopleSoft Enterprise CRM environment.
Rockwell FirstPoint Contact Installs Contact Center In Swaziland
Rockwell FirstPoint Contact with its channel partner Dimension Data announced it has implemented a call center at Swazi MTN in Swaziland, Africa. The implementation of a FirstPoint Business Edition solution by Rockwell FirstPoint Contact and Dimension Data will allow Swazi MTN to upgrade its existing call center solution. (about Rockwell FirstPoint Contact)
Wells Fargo To Collect On Performance Promise
AIM technology announced that Wells Fargo Card Services will deploy AIMCall, AIM technology's application for monitoring and analyzing contact center performance to improve business performance and the customer experience. The use of AIMCall will not only empower their agents to manage their own performance service levels, but by using a multi-dimensional approach to performance measurement, Wells can make productivity, customer service and revenue correlations that cannot be determined with one-dimensional measurement. (about AIM Technology)
Elix With Nu Echo
Elix announced that its partnership with Nü Echo, an expert in the development of speech applications, is sailing from success to success. The achievement of projects within short time periods has been possible thanks to the professionalism and expertise of these two teams. This partnership expresses itself in complementary expertise and an efficient work team on projects such as the City of Montreal and Desjardins.
Microsoft Technology Designed To Help Protect From Spam
Microsoft announced that as part of the company's coordinated anti-spam effort, its spam-filtering SmartScreen Technology will be deployed across Microsoft's e-mail platforms. Developed by Microsoft Research, early versions of SmartScreen Technology have already been introduced in Outlook 2003, MSN 8 and Hotmail and will soon be available in a new add-on for Exchange Server 2003 called Microsoft Exchange Intelligent Message Filter. SmartScreen Technology is designed to provide the latest anti-spam filtering innovations to products and tools that help protect corporate and private e-mail users from the growing deluge of spam, typically defined as unsolicited, unwanted e-mail, and more specifically defined by Microsoft as unsolicited bulk or unsolicited commercial e-mail.
Riggs Bank With Onyx
Onyx and Crowe Chizek and Company announced that Riggs Bank has gone live with its new customer management initiative. Riggs chose Onyx Enterprise CRM as the core application for the implementation, rolling out to approximately 700 users across 48 branches, the inbound and outbound call centers, bank tellers, back office, corporate headquarters and data centers.
RightNow Opens New Office
RightNow Technologies announced the opening of a Northeast office to support the company's continued growth in the region. Headquartered in Bozeman, MT, RightNow has additional offices in Dallas, San Mateo, London and Sydney. The opening of the new office reflects the overall expansion of RightNow's global operations, fueled by the company's 19 consecutive quarters of revenue growth, cash-flow positive status and more than 1,000 customers worldwide. (about RightNow)
Best Software Appoints General Manager
Best Software announced the appointment of Jon Van Duyne to the position of Senior Vice President and General Manager of the Best Software CRM Solutions Business Unit, comprised of the SalesLogix product line. Prior to joining Best Software in the United States, Van Duyne served as Managing Director for Sage CRM Solutions, which are the Europe, Middle East and African (EMEA) business regions for both the ACT! and SalesLogix product lines. (about Best Software)
|
