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Onyx Software to make rival bid for Pivotal
Onyx said it is offering to buy Pivotal for $2.25 a share, topping a bid for the maker of customer relationship management software from Oak Investment Partners. Onyx said the bid represents a 26 percent premium over the rival offer from U.S.-based venture capital firm Oak. Pivotal announced on Oct. 8 that its board and management had accepted the Oak offer of $1.78 a share, or about $47.2 million. Onyx said its unsolicited bid for Pivotal was a stock-for- stock transaction.
eGain Gains Momentum in the Outsourcer Market
A group of outsourcers have implemented eGain Service 6 because of the multi-tenancy features that allow outsourcers to serve multiple clients from a single deployment at reduced total cost of ownership. Among eGain's outsourcer customers: Aegis, Harte Hanks, Connextions, ADP, The Metropolitan Cooperative Library System, Spherion Corporation, Data Listing Services, ECE and Lockheed Martin. (about eGain)
GWI Adds Customization and Flexibility with New Release
GWI Software has released c.Support(r) 2.5 for Microsoft Windows which includes easier navigation, custom views, and enhanced end-user search capabilities. Leveraging the .NET standard, c.Support version 2.5 provides integration with Microsoft(r) CRM. The system is fully web-based and requires only a web browser client.
PeopleSoft Ships EnterpriseOne CRM 8.9
The new release offers enhanced functionality for global deployments including support for 5 additional languages and multi-currency support for service orders. Designed for companies that manufacture, construct, distribute, service, or manage products or physical assets, PeopleSoft EnterpriseOne CRM 8.9 is part of the PeopleSoft EnterpriseOne (formerly J.D. Edwards 5) family of products. PeopleSoft EnterpriseOne CRM 8.9 is pre-integrated with the EnterpriseOne Supply Chain Management (SCM), Financial Management (FM) and Human Capital Management (HCM) applications. (about Peoplesoft)
eOn Reports Third Consecutive Quarter of Profitability
eOn Communications announced that first quarter fiscal 2004 revenue and earnings will be in line with guidance the Company previously announced on August 27, 2003. The Company expects to report a profit with revenues in excess of $5 million and positive operating cash flow. eOn also announced changes to its senior management team to focus on international market development. Troy Lynch will step down as President and CEO of eOn, but will remain with the company as General Manager of eOn's Korea operations. (about eOn)
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Required Reading |
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Gain the Knowledge Management Edge
Effectively implementing knowledge management means changing the old paradigms. No one argues that deploying knowledge management to your customer front line - both the contact center and online -- can give your company an edge by significantly improving customer service, reducing cost and increasing revenues? So if everyone agrees, why isn't every contact center implementing knowledge management in their operation today? The reason is simple: Leveraging knowledge management is easier said than done, and even when companies do understand its complexity and value, they often don't truly leverage their investment.
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Archive of past Required Reading articles |
NetSuite Attracts salesforce.com Customers
NetSuite announced that RS Software, a 350-employee, multi-national software company has standardized its entire business operation -- from sales, customer service, and support to financials -- on NetSuite. RS Software needed a software solution that would link their front-office operations, including a sales team and a customer support team, with their back-office. The company previously used salesforce.com and legacy financial software.
Coasin Partners with Control-F1
Control-F1 announced that Coasin, a technology consulting company, has deployed CF1-LIVE! for its enterprise support operation in Chile. Coasin is one of South America's leading outsource support providers, specializing in the engineering, distribution, and marketing of high-technology products. Coasin's help desk supports a number of applications, including in-house developed software, Microsoft Office, Microsoft Exchange, and operating systems such as Novell and Microsoft. (about Control-f1)
Frost & Sullivan Ranks Siebel Leader in Asia Pacific and Japan
The firm's latest industry research reveals that Siebel Systems has extended its lead over its regional competitors with almost twice the market share of its nearest competitor and an annual license revenue share of 38 percent in 2002. (about Siebel)
CentrPort Unveils Quick-Start Program
CentrPort announced that it is offering an eight-week Quick-Start Dialogue Marketing pilot program to help financial services companies launch online dialogue marketing campaigns. The program is designed to impact customer acquisition, retention and growth by delivering targeted one-to-one marketing messages to millions of online consumers via existing mass marketing systems and media buys.
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| Stock Index |
| RealMarket |
40.13
|
3.77%
|
| Stock Index: | Tell me more |
| Dow Jones | 9,848.83 | 1.13% |
| Nasdaq | 1,973.11 | 2.15% |
| S&P 500 | 1,058.53 | 1.13% |
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| Amdocs | 25.48 | 0.73 |
| APAC | 2.65 | 0 |
| Applix | 3.72 | 0.1 |
| Apropos | 3.96 | 0.06 |
| Ask Jeeves | 19.68 | 1.3 |
| Aspect | 14.99 | 0.98 |
| Astea | 3.34 | 0.24 |
| ATG | 1.62 | -0.19 |
| AVAYA | 13.2 | 0.24 |
| Blue Martini | 5.26 | 0.05 |
| Broadvision | 5.08 | 0.05 |
| Chordiant | 4.28 | -0.12 |
| ClickSoftware | 3.9 | 0.5 |
| Convergys | 16.39 | 0.51 |
| Concerto | 12 | 0.02 |
| E.piphany | 7.97 | 0.7 |
| eGain | 3.35 | 0.52 |
| eLoyalty | 3.6 | 0.1 |
| Epicor | 10.21 | 0.04 |
| eOn | 2.82 | 0.04 |
| Firepond | 3.12 | -0.01 |
| FirstWave | 5.381 | -0.019 |
| Group 1 | 18.09 | 0.09 |
| HP | 22.27 | 0.12 |
| ICT Group | 14 | 0.39 |
| Interact Intell | 3.33 | -0.07 |
| Interv Brite | 10.44 | 0.39 |
| KANA | 3.35 | 0.13 |
| LivePerson | 5.2 | -0.14 |
| NCR | 35.58 | 0.73 |
| NICE | 24.861 | 1.361 |
| Onyx Software | 4.37 | -0.36 |
| Oracle | 12.77 | 0.23 |
| Pegasystems | 7.64 | -0.18 |
| PeopleSoft | 21.72 | 0.1 |
| Pivotal | 2 | 0.24 |
| Primus | 4.53 | 0.08 |
| Rainmaker | 1.19 | 0.08 |
| SAP | 38.98 | 1.23 |
| Selectica | 4.6 | 0.05 |
| Sento | 3.39 | -0.06 |
| ServiceWare | 0.59 | -0.01 |
| Siebel | 13.72 | 0.55 |
| Sitel | 2 | 0.02 |
| SPSS | 19.201 | 0.931 |
| SupportSoft | 13.06 | 1.33 |
| Sykes | 10.049 | 0.649 |
| Tekelec | 17.07 | 0.63 |
| Teletech | 9.45 | 0.15 |
| Verint | 21.87 | 0.12 |
| Vignette | 2.64 | 0.13 |
| ViryaNet | 5.77 | -0.68 |
| West Tel | 24.2 | 0.64 |
| Witness | 9.079 | 0.229 |
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| As of close
11/12/03
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