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NorthStar Utlizes Siebel CRM OnDemand
Siebel Systems announced that NorthStar, a provider of wealth and asset management solutions to the financial services industry, is using Siebel CRM OnDemand. NorthStar is participating in an early adopters program for Siebel Systems' new hosted offering. Prior to Siebel CRM OnDemand, NorthStar relied on a collection of manual processes and spreadsheets to manage customer relationships. (about Siebel)
ClickSoftware Delivers Field Service Optimization to Telstra
What is believed to be the largest deployment of a service optimization solution in the world, including optimized service scheduling, workforce planning and business analytics, ClickSoftware will be available to Telstra's 7,500 technicians in Australia. ClickSoftware, working in partnership with Accenture, delivered the project with a single application to allocate resources for 27,000 calls a day onto the same schedule. Telstra expects that 99% of customer calls requesting break/fix support or installation assistance will be handled in the same day.
Salesforce.com Signs AMD
AMD has agreed to buy Salesforce's set of customer service, sales and marketing applications to outfit 800 employees. The company was unwilling to disclose the dollar value of the contract but said the agreement is among its three largest. Based on the $125 monthly subscription fee the company charges per software user, it appears the deal could generate at least $3.6 million for Salesforce. AMD will deploy the Salesforce.com for 800 employees
eOn Announces Plans to Acquire Korean Call Center Solution
eOn has entered into a commitment letter which outlines the terms in which eOn will acquire NeoMecca Incorporated, a provider of contact center and communications solutions in Korea. The commitment letter anticipates a transaction in which a newly formed subsidiary of eOn will acquire substantially all the assets of NeoMecca, including its intellectual property rights. (about eOn)
M-Tech and ILANTUS Partner
M-Tech has teamed up with ILANTUS Technologies, a provider of provisioning services to offer M-Tech’s identity management solutions and consulting services to worldwide customer base. This partnership allows ILANTUS to offer M-Tech customers planning, architecture, integration, customization and implementation services for their ID-Synch deployments. (about M-Tech)
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Required Reading |
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Get Sales Chiefs on Your Side
Field sales reps can make or break the success of a CRM sales suite, but sales managers may be even more important. As manager and coach, sales managers dole out territory assignments and ensure that reps meet objectives. To be at peak performance, sales managers need constant information on sales activity and progress. Read more of this excerpt from Michael Gentle's CRM Project management Handbook.
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Archive of past Required Reading articles |
Clinitrac Engages Dendrite For a Global Clinical Trial
Clinitrac, a Stockholm, Sweden-based developer of wireless patient diaries, has selected Dendrite Clinical to provide telephone support for a year-long, multi-country clinical study for one of Clinitrac’s premier pharmaceutical customers. Commencing this month, the support contract will encompass 51 investigator sites in 13 countries.
Gartner Report Finds GMT Planet Highest in User Satisfaction
Gartner's newest research report on workforce management in contact centers includes the finding that GMT Planet users reported the highest satisfaction score of all products included in the report. “MarketScope: Workforce Management Software for the Contact Center” included over a dozen vendors such as Aspect, Blue Pumpkin and IEX as well as many smaller ones.
Aberdeen: A Wide Range of Enterprise Solutions
A new Aberdeen report indicates that Services Execution and Control (SEC) solutions are increasingly important for maintaining stability and prosperity for both internally and externally focused organizations. The report evaluates three different types of solutions which includes project portfolio management (PPM), professional services automation (PSA), and enterprise service automation (ESA). These solutions provide greater visibility into operations, giving executives the tools to better plan, sell, execute, charge and analyze services- and project-based work.
Sant Teams Up with Microsoft for Proposal Accelerator
Sant is working with Microsoft to develop the Solution Accelerator for Proposals and is teaching Microsoft industry partners and customers how to create solutions built on the Office Solution Accelerator for Proposals. In January 2004, Sant plans to start delivering components for the Accelerator which incorporate their expertise around the elements of a winning proposal.
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| Stock Index |
| RealMarket |
38.68
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-1.16%
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| Stock Index: | Tell me more |
| Dow Jones | 9,737.79 | -0.19% |
| Nasdaq | 1,930.75 | -0.56% |
| S&P 500 | 1,046.57 | -0.05% |
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| Amdocs | 24.75 | -0.25 |
| APAC | 2.65 | 0.08 |
| Applix | 3.62 | -0.09 |
| Apropos | 3.95 | -0.04 |
| Ask Jeeves | 18.38 | -0.03 |
| Aspect | 14.08 | 0.54 |
| Astea | 3.1 | 0.06 |
| ATG | 1.81 | -0.04 |
| AVAYA | 12.93 | 0.22 |
| Blue Martini | 5.209 | -0.061 |
| Broadvision | 5.03 | -0.07 |
| Chordiant | 4.4 | -0.05 |
| ClickSoftware | 3.4 | -0.04 |
| Convergys | 15.88 | -0.01 |
| Concerto | 11.98 | -0.01 |
| E.piphany | 7.27 | -0.24 |
| eGain | 2.83 | -0.32 |
| eLoyalty | 3.5 | 0.03 |
| Epicor | 10.17 | -0.4 |
| eOn | 2.78 | -0.27 |
| Firepond | 3.13 | 0 |
| FirstWave | 5.4 | -0.09 |
| Group 1 | 18 | 0.04 |
| HP | 22.14 | 0.13 |
| ICT Group | 13.61 | 0.26 |
| Interact Intell | 3.4 | 0.04 |
| Interv Brite | 10.05 | -0.4 |
| KANA | 3.22 | -0.04 |
| LivePerson | 5.34 | -0.21 |
| NCR | 34.82 | 0.18 |
| NICE | 23.5 | -0.75 |
| Onyx Software | 4.73 | -0.03 |
| Oracle | 12.54 | -0.03 |
| Pegasystems | 7.82 | -0.06 |
| PeopleSoft | 21.62 | -0.43 |
| Pivotal | 1.76 | -0.01 |
| Primus | 4.45 | -0.04 |
| Rainmaker | 1.11 | -0.07 |
| SAP | 37.75 | -0.31 |
| Selectica | 4.55 | -0.04 |
| Sento | 3.45 | 0 |
| ServiceWare | 0.6 | -0.05 |
| Siebel | 13.17 | -0.25 |
| Sitel | 1.98 | -0.02 |
| SPSS | 18.27 | -0.13 |
| SupportSoft | 11.73 | 0.18 |
| Sykes | 9.4 | 0.15 |
| Tekelec | 16.44 | -0.32 |
| Teletech | 9.3 | -0.29 |
| Verint | 21.75 | -0.1 |
| Vignette | 2.51 | -0.06 |
| ViryaNet | 6.45 | -0.49 |
| West Tel | 23.56 | -0.28 |
| Witness | 8.85 | -0.05 |
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| As of close
11/11/03
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