FormScape Announces Covus
FormScape announced its newest offering – Covus. Covus is a solution to target business process improvements by focusing on the intersection of production documents, manual tasks and system processes. Bringing together specialized document management technologies and expertise, the Covus solution streamlines information processes across financial operations, supply chain management, customer communication, and manufacturing operations to impact the bottom line.

NetReflector Launches instantSurvey 4.4
Business professionals who use InstantSurvey to hear the voice of the customer in real time now have more flexibility to create and manage sophisticated online survey distributions while saving time in the process. New features include a re-designed distribution management control panel, distribution templates, draft distributions and an HTML invitation template.

IBM and ClickSoftware Deliver Field Force Optimization
ClickSoftware has developed an integrated solution for wireless field force automation with IBM. Organizations can use the IBM WebSphere Everyplace Access mobile solution to transfer data from field service employees to ClickSoftware's ServiceOptimization Suite enabling service engineers to send and receive updated information on customer requests for constant re-optimization of workload, schedules and logistics in the field.

University Of Rhode Island Employs Peoplesoft Suite
The University of Rhode Island (URI) has deployed PeopleSoft solutions for Higher Education, including Financial Management, Human Capital Management and Campus Solutions, an integrated suite of Student Administration and Contributor Relations applications. URI is leveraging PeopleSoft's Internet solution to improve the way more than 15,000 students, staff and faculty access administrative and academic information. As a result, URI has streamlined their operations and improved administrative processes by eliminating manual processing.   (about PeopleSoft)

			Required Reading
		The Loyalty Factor    According to a new Walker Information study, which included more than 3,600 respondents, 90 percent of customers say they are at least satisfied with their retailers, but less than 50 percent can be considered truly loyal. Loyal customers are likely to shop more frequently, increase their purchasing, and recommend the retailer to others, the report states. more >>
Archive of past Required Reading articles

Primus Announces Seminar
Primus announced a free Customer Service & Support Seminar to be held on November 12. Meta Group's Elizabeth Roche will explore factors to consider when deciding whether to "Customize or Not to Customize" a customer support implementation. Roche's presentation will highlight the benefits and limitations of using functionality straight out-of-the-box and will present ways to determine if customization is right for an organization.   (about Primus)

HP And FINEOS Announce Agreement
HP and FINEOS announced an agreement for HP to market, sell and implement FINEOS Claims solutions to customers in Central Europe. These solutions focus on reducing the processing time spent on insurance claims, which is currently estimated to be 80 percent of an insurer's total costs.   (about HP)

eGain Announces New Release
eGain announced a new version of eGain Data Adapter to support the eGain SafeSwitch Program. Announced earlier this year, eGain SafeSwitch allows companies that have already invested in non-scalable or obsolete eService systems to safely switch to eGain's e-Service software.

Monitoring Online Marketing Effectiveness
Gowi Group announce the launch of their new product, adtrac, a tool to monitor the effectiveness of marketing campaigns. adtrac provides a service which enables website owners to create a tailored list providing data on those website visitors who access sites by simply typing in the domain name.