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Gartner Says Business Managers Must Create Common Vision
As business process fusion becomes a key driver for increasing value from IT investments in enterprises, it will create new challenges for business and IS management, according to Gartner. One such challenge will be choosing where to target investments for integrating and accelerating business processes to create significant savings, or new or enhanced competitive capabilities.
UniPress On Pace For Record Growth
UniPress Software announced continued growth for its FootPrints product line that provides a request-tracking and automation solution for business-critical help desk and customer service operations. Through the third quarter of 2003, UniPress has secured new customers and is on pace to surpass last year’s sales figures. Comparable to 2002, UniPress is on track for 30 percent-plus revenue growth rate this year. (about UniPress)
Pragmatech Recognizes Best Implementations
Pragmatech Software announced that it has honored several of its customers with awards for their success implementing and deploying Pragmatech’s solutions. McLeodUSA Incorporated, Caremark Inc., CIGNA Dental Health, Inc., and Sterling Commerce received recognition for creatively utilizing Pragmatech solutions to positively impact their organization’s sales productivity and overall selling strategies. (about Pragmatech)
PeopleSoft Hosts CRM Customer Summit
PeopleSoft is hosting its 2003 Fall PeopleSoft CRM Customer Summit at the Ritz-Carlton Half Moon Bay Hotel on November 3-5, 2003. At this conference and networking event for PeopleSoft CRM customers, companies will showcase their PeopleSoft CRM implementations, participate in panels and workshops, and provide input on PeopleSoft CRM's product development plans. (about PeopleSoft)
Ask Jeeves Promotes CEO
Ask Jeeves announced that Steve Berkowitz, current president of Ask Jeeves, has been appointed CEO of the Company, effective January 1, 2004. Berkowitz will succeed the current CEO, A. George "Skip" Battle who has been named Executive Chairman of Ask Jeeves' Board of Directors, effective January 1, 2004. Battle will replace Garrett Gruener as Chairman. Gruener, a co-founder of Ask Jeeves, will continue to be an active board member. (about Ask Jeeves)
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Pharmaceutical Makers Turn To CRM
You might think the pharmaceutical industry would be one of the last industries to embrace CRM given fat margins from blockbuster drugs. However, many drugmakers are facing uncertainty as development costs grow and the discovery pipeline shrinks. So pharmaceutical companies are turning to CRM as a means to squeeze revenue from existing product lines and prepare the market for what's to come. Learn more from the InformationWeek article.
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Archive of past Required Reading articles |
Axios To Launch New Product
Axios Systems will launch its web based self-service companion product to its core solution, assyst, at the itSMF Annual Conference in Brighton, UK on November 10th. assystNET will offer advanced web self service capabilities to end-users of assyst customers.
SSPA Honors Mercury Interactive
The Service & Support Professionals Association (SSPA) announced that Mercury Interactive was recognized for its customer service excellence with an SSPA STAR Award at the recently held SSPA Conference@Savannah. Chosen as the best in what it does, Mercury Interactive was honored for delivering exemplary technical support to its customers and presented with a 2003 STAR Award in the Sustained Performance category. (about SSPA)
IDX Earns SCP Certification
IDX Systems announced that IDX Carecast has achieved certification under the Support Center Practices (SCP) Certification program. Carecast achieved certification after an audit of the IDX Seattle, Wash. support center. SCP Certification quantifies the effectiveness of customer support based upon a defined set of performance standards. (about SSC)
Bigelow Tea Deploys Business Objects
Using Business Objects, Bigelow Tea managers know whether customers are buying Constant Comment, Lemon Lift, or Mint Medley. Bigelow Tea, which selected BusinessObjects Enterprise 6 as its enterprise BI standard, is using the BI suite to track, understand, and manage enterprise performance across several areas of the business, including sales, finance, marketing, and customer service operations.
Liquor Control Board Expands MicroStrategy Deployment
MicroStrategy announced that the Liquor Control Board of Ontario (LCBO) has expanded its deployment of the MicroStrategy Business Intelligence Platform for enhanced supply chain operations. A wide range of LCBO staff, including category managers, inventory managers and financial analysts, use MicroStrategy to help analyze daily sales transactions, inventory, financial and shipment data.
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| Stock Index |
| RealMarket |
39.14
|
4.26%
|
| Stock Index: | Tell me more |
| Dow Jones | 9,858.46 | 0.58% |
| Nasdaq | 1,967.70 | 1.80% |
| S&P 500 | 1,059.02 | 0.78% |
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| Amdocs | 21.1 | -0.36 |
| APAC | 2.6 | 0.03 |
| Applix | 3.9 | 0.38 |
| Apropos | 3.14 | -0.04 |
| Ask Jeeves | 19.83 | 0.62 |
| Aspect | 13.58 | 0.04 |
| Astea | 3.19 | 0.04 |
| ATG | 1.88 | -0.02 |
| AVAYA | 13.06 | 0.12 |
| Blue Martini | 5.42 | 0.36 |
| Broadvision | 5.08 | 0.05 |
| Chordiant | 4.35 | -0.05 |
| ClickSoftware | 3.14 | 0.14 |
| Convergys | 16.53 | 0.47 |
| Concerto | 12 | 0.06 |
| E.piphany | 6.91 | -0.03 |
| eGain | 3.32 | 0.01 |
| eLoyalty | 3.25 | -0.2 |
| Epicor | 10.78 | 0.65 |
| eOn | 2.45 | -0.15 |
| Firepond | 3.13 | 0.01 |
| FirstWave | 5.42 | -0.16 |
| Group 1 | 18.95 | 0.9 |
| HP | 22.71 | 0.4 |
| ICT Group | 14 | 0.79 |
| Interact Intell | 3.3 | 0 |
| Interv Brite | 10.95 | 0.33 |
| KANA | 3.59 | -0.36 |
| LivePerson | 5.11 | -0.14 |
| NCR | 36.09 | 0.15 |
| NICE | 23.35 | 0.82 |
| Onyx Software | 4.7 | 0.21 |
| Oracle | 12.19 | 0.22 |
| Pegasystems | 7.9 | 0.29 |
| PeopleSoft | 21.55 | 0.7 |
| Pivotal | 1.76 | 0.01 |
| Primus | 3.829 | 1.029 |
| Rainmaker | 1.24 | -0.05 |
| SAP | 37.1 | 0.56 |
| Selectica | 4.66 | 0.43 |
| Sento | 3.6 | -0.01 |
| ServiceWare | 0.7 | 0 |
| Siebel | 13.47 | 0.94 |
| Sitel | 1.75 | 0.12 |
| SPSS | 18.69 | 0.38 |
| SupportSoft | 13.04 | 1.05 |
| Sykes | 9.92 | 0.6 |
| Tekelec | 16.73 | 0.66 |
| Teletech | 6.9 | 0.32 |
| Verint | 21.9 | -0.58 |
| Vignette | 2.57 | 0.06 |
| ViryaNet | 6.791 | 1.901 |
| West Tel | 24.71 | 0.4 |
| Witness | 8.3 | 0.7 |
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| As of close
11/03/03
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