Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Free Report from Aberdeen Group and RealMarket - "Hosted CRM Popularity Continues to Grow -- But How Far Will It Go?".Subscribe or Refer a Friend and download this report.
Subscribe Now!

Group 1 Releases DOC1 Query
Group 1 Software announced the release of DOC1 Query, the newest module in DOC1 Series 5, its customer communications management system. DOC1 Series 5 is composed of modules to manage every aspect of a company's business documents, from data acquisition and content creation through multi-channel delivery and web-based customer care.

Surado Releases Customer Support Flashboard Module
Surado Solutions announced that it has released its Flashboard Module, an option available for use with Surado CRM. The Surado CRM Customer Support Flashboard Module is designed to provide customer support and customer service managers with constantly changing snapshots of key customer support activities within the organization.

Noble Systems Offers Remote/Offshore Solutions
Noble Systems introduced Voice over Internet Protocol (VoIP) for the ATOMS contact center technology suite. The VoIP solution from Noble Systems offers benefits, including support for remote/offshore agent configurations and reduced maintenance costs.

Elix Leverages The Power Of Enhanced Call Control
Elix announced the integration of a CCXML Browser to Elix IVS, its interactive voice response platform. CCXML (Call Control eXtensible Markup Language) provides enhanced call control capabilities that enable businesses to harness the power of the Web and offer voice Web services to their customers.

Interactive Intelligence to Offer Capabilities
Interactive Intelligence has developed and filed patents for new speech recognition capabilities to appear in the next release of its product line. The new software includes capabilities such as an engine-agnostic interface that enables speech-enabled applications to be independent of a particular speech recognition engine and built-in support of the Scansoft (formerly SpeechWorks), Nuance and Aculab engines,

Harrah Entertainment Deploys Blue Martini
Blue Martini announced that Harrah's Entertainment is using Blue Martini Software to help its casino VIP hosts generate increased customer loyalty. Harrah's VIP hosts use Blue Martini Clienteling to manage customer information and provide top-tier personalized service to Harrah's most valuable customers.

Control-F1 To Show-and-Tell
Control-F1will be exhibiting at the Educause 2003 Annual Conference-Balancing Opportunities, Expectations, and Resources. The conference is being held from November 4th to 7th at the Anaheim Convention Center in Anaheim, California. more »

Witness Announces 2004 Customer Advisory Committee
Witness Systems announced its Customer Advisory Committee (CAC) for 2004. The committee is comprised of representative customers that use the company's eQuality software and work with Witness Systems to provide ROI-driven solutions that meet the evolving needs of the contact center industry. more »

Envision Ranked
Envision Telephony announced that it ranked number 310 on the 2003 Deloitte Technology Fast 500, a ranking of the 500 fastest-growing technology companies in North America. Rankings are based on average percentage revenue growth over five years, from 1998-2002. Envision grew 911 percent during this period. more »

ServiceWare Announces Financial Results
ServiceWare announced results for the third quarter ended Sept. 30, 2003. The net loss for the quarter was down 78 percent to $494,000, or $0.02 per share, which compared to a net loss of $2,243,000 or $0.09 per share reported in the third quarter of 2002. more »

Solution 6 Earns SCP Certification
Solution 6 announced that its service support center has achieved certification under the Support Center Practices (SCP) Certification program. Solution 6 received re-certification after an audit of its support center. SCP Certification quantifies the effectiveness of customer support based upon a set of performance standards and best practices in the industry. more »

• LodgeNet Selects BusinessObjects Enterprise 6
  
• Central Hudson Selects ClickSoftware
  
• APAC Announces Financial Results