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AIM Group Acquires SharpOWL
The AIM Group has completed the acquisition of SharpOWL Software International Limited and its SharpOWL Professional Services Automation (PSA) software. All aspects of the business have been acquired including staff, its business interests and premises. Further details of the transaction are not disclosed.

Epicor Adds Shipping Capabilities
Epicor announced its Vista integrated manufacturing solution, tailored specifically for small and midsize manufacturers, which now offers new functionality to streamline the shipping process. Vista 6.1 offers two new advanced shipping packages - Advanced Shipping Management and ExpressShip -- that integrate with FedEx, UPS, and the U.S. Postal Service to efficiently manage the logistics of the shipping process for more streamlined inventories and warehouse management. more »

E.piphany 6.5 Marketing And Analytics Delivers
E.piphany announced that E.piphany Marketing and Analytics software products now have enhanced support for IBM's DB2 Universal Database, Enterprise Server Edition Version 8, providing new levels of scalability. The enhanced support of DB2 Universal Database Version 8 allows E.piphany Marketing software applications to provide efficient query performance against customer databases.

Courion And Vocent Selected By Cox
Courion and Vocent Solutions announced that Cox Communications has selected Courion's PasswordCourier and Vocent's voice authentication server for self-service password management and authentication to reduce costs and increase security. When Cox discovered that nearly 20 percent of the calls to its IT help desk were to reset passwords for its 22,000 employees, the company decided to implement a technology solution to automate this tedious and costly process. more »

Austria UTA Telekom AG Deploys Amdocs ClarifyCRM
Amdocs announced the deployment of Amdocs ClarifyCRM at UTA Telekom AG, Austria's alternative provider of telecommunication and e-business services. Supporting more than 520,000 business and residential customers, UTA now relies on Amdocs ClarifyCRM in the customer contact center to increase operational efficiency, streamline business processes, and improve the quality of customer service for greater profitability. more »

FrontRange Strengthens HEAT
FrontRange Solutions is aiming to improve its position in the service management market with the upcoming release of HEAT Service & Support 8.0. The new solution, available later this year, will include numerous client and partner requested improvements, along with an updated user interface and will deliver new and improved complementary products that expand FrontRange's service management offerings. more »

Comcast With SupportSoft
SupportSoft announced that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality. SupportSoft LiveAssist boosts call center productivity by making online support and communications more effortless for customers and customer service representatives. more »

RightNow Announces Financials
RightNow Technologies announced its 19th consecutive quarter of revenue growth and 6th consecutive quarter of cash-flow positive status in the third quarter of 2003. Quarterly revenue grew 13 percent over the second quarter of 2003 and 31 percent over the third quarter of 2002. more »

EMC With STAR Award
The Service & Support Professionals Association (SSPA) announced that EMC Corporation was recognized for their customer service excellence with a SSPA STAR Award at the recently held SSPA Conference@Savannah. Chosen as the best in what they do, EMC was honored for delivering exemplary technical support to their customers and presented with a 2003 STAR Award in the Mission Critical category. more »

Primus Reports Financials
Primus announced financial results for the third quarter ended September 30, 2003. Net income for the third quarter of 2003 was $379,000 or $0.02 per share, compared with a net loss of $2.7 million or $0.18 per share for the second quarter of 2003, and a net loss of $1.6 million or $0.08 per share for the third quarter of 2002. more »

ServiceWare Presenting Remedy Integration
ServiceWare announced that it will present a free Customer Service and Support Seminar in Chicago on Tuesday, Nov. 4. Meta Group Vice President Elizabeth Roche will present "To Customize or Not to Customize: Mastering Complex Customer Support in Today's Business Environment." more »

• Pivotal Announces Results
  
• FormScape Announces Financials