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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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E.piphany 6.5 CRM Announced
E.piphany announced the latest version of its E.6 software suite, E.piphany 6.5. Built on Java 2 Enterprise Edition (J2EE) service-oriented architecture, the E.piphany 6.5 software suite delivers a new family of CRM applications that blend marketing, sales and service functions. The release of the E.piphany 6.5 software suite also introduces the E.piphany Customer Relationship Backbone, which offers enterprises the ability to unify customer data, customer intelligence, and customer-centric business processes across all departments, divisions, and systems.

Expertcity Advances Services
With the introduction of its customer-support solution, Expertcity has renamed its flagship DesktopStreaming as GoToAssist 5.0. The managed remote-support service joins the "GoTo" line of enterprise solutions that comprise Expertcity's portfolio of managed communication services, including GoToMyPC Corporate remote access. more »

Cox Finds Answers With SupportSoft
SupportSoft announced the deployment of SupportSoft's Knowledge Center Suite within Cox Communications. The Knowledge Center Suite leverages SupportSoft's Real-Time Service Management (RTSM) software platform that allows problems to be automatically put into context, their cause to be diagnosed and, once determined, resolved -- or even avoided altogether. more »

Con Edison Communications Turns To HP
HP announced that Con Edison Communications has selected HP OpenView management software to manage its business-critical networks, systems, databases and applications. CEC builds and operates a fiber optic network that delivers managed data transport services, custom networks, local and long distance voice services and Internet services to local and long-distance carriers, Fortune 1000 corporations, small- and medium-size businesses, and Internet, cable, wireless and video companies. more »

Thomson RIA Leverages HEAT
FrontRange Solutions announced that Thomson RIA has purchased and implemented FrontRange's HEAT Service & Support and WebCenter solutions to enable improved call management, customized reporting, virtualized customer self-service and strong customer support. HEAT replaces RIA's previous enterprise-level CRM solution, which was costly, laborious to maintain, and was not delivering the high performance that the company needed. more »

Kyorin Pharmaceuticals With Onyx CRM
Onyx announced that Kyorin Pharmaceuticals has gone live with their implementation of Onyx Employee Portal (OEP). Kyorin is currently deploying OEP to its Kyorin's Medical Representatives (MRs) who will use the system to more effectively manage the complex nature of their indirect sales relationships.

Walker Information Releases Report
Retail customers are sending a clear message that there is no substitute for good customer service. As it becomes more difficult for consumers to differentiate between products, many customers say they'd rather pay more for the same items as long as they receive good customer service in a timely fashion. A soon-to-be-released national retail stud by Walker Information on customer loyalty in the retail industry shows consumers believe retail staff are fairly knowledgeable and mostly helpful. more »

Top Experts Free Web Seminar Series
This week's Executive Web Seminar Series features three, thought-provoking presentations from well-known contact center experts which can be enjoyed without leaving the office...and at no charge. The series of free, 30-minute executive sessions is sponsored by Ulysses Learning; there are 9 web seminars still remaining in the series which ends on November 21. more »

Delphi Group Validates M-Tech
M-Tech Information Technology announced that the Delphi Group has published a report, "Identity Management Workflow - Automating A Way Out of Chaos," that finds M-Tech well positioned to extend its place in the identity management market. The report describes challenges faced by enterprises to meet both security and business concerns and how identity management has a key role to play in realizing that goal. more »

Former Siebel Executive Joins RightNow
RightNow Technologies announced the hiring of a former Siebel Systems executive to help spearhead the company's consulting services practice. Jay Weidner brings more than 15 years of experience in enterprise CRM software deployments and call center operations to RightNow. As Consulting Services Director, Weidner will be responsible for leading the consulting support to help RightNow's clients optimize the quality and cost-efficiency of their customer service operations. more »

Primus And CompuCom To Jointly Present
Primus announced that the company will co-present with its customer, CompuCom Systems,l at the IT Infrastructure Management Conference & Expo (ITIM). Primus' Bo Weingaertner, technical marketing director, and Michael Devaney, director of technical services of CompuCom's Enterprise Help Desk, will present "IT Help Desks Get Knowledge Management" on Wednesday, October 29. more »

SSPA Recognizes LEGATO Systems
The Service & Support Professionals Association (SSPA) announced that LEGATO Systems was recognized for their customer service excellence with a SSPA STAR Award at the recently held SSPA Conference@Savannah. Chosen as the best in what they do, LEGATO Systems was honored for delivering exemplary technical support to their customers and presented with a 2003 STAR Award in the Most Improved category. more »

• ClickSoftware Reports Financials
  
• FileNet And EMC Partner