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Expertcity Launches GoToAssist 5.0
Expertcity announced GoToAssist 5.0, the virtual on-site support solution that enables technical support, call center and help desk organizations to deliver service and cost-effective support for the real-time enterprise. The managed service, formerly known as DesktopStreaming, offers a solution that integrates into any existing infrastructure for maximizing service levels while reducing operational costs. more »

Microsoft Unveils Office Small Business Edition
Microsoft launched Microsoft Office Small Business Edition 2003, a new version of the personal and business productivity software, designed for small businesses. This solution has been developed to address small-business customers' important business needs and to allow them to reach their potential by attracting new customers and strengthening existing customer relationships, improving their marketing reach and sales efforts, and increasing employee productivity by providing easier access to information and better protection against junk e-mail.

FreeCRM.com Announced
FreeCRM.com launched, bringing small and medium-sized businesses online CRM software tools. Seeking to deliver affordable solutions to small businesses, FreeCRM.com is an advertisement-driven, hosted software application that combines contact management, sales lead automation and follow up, task tracking, trouble ticket tracking, call automation, email campaigning and document management resources as well as a host of additional features.

Business Objects And PeopleSoft Complete Integration
Business Objects announced the completion of integration between BusinessObjects Enterprise 6 and the PeopleSoft Enterprise Performance Management (EPM) suite. Business Objects and PeopleSoft have worked together to create a complete set of analytics and reports that support the entire suite of PeopleSoft EPM Functional Warehouse modules. more »

Metrix Integrates With Questra
Metrix announced integration of its Mobile Techlink solution with software from Questra to add real-time connectivity between instruments and the hand-held communication devices carried by field technicians who service them. Metrix will demonstrate Mobile Techlink's connectivity with Questra's new mobile intelligent device management (IDM) functionality for increasing the productivity of field technicians at the Association for Service Management (AFSM) International conference October 26-30 in Reno, NV. more »

Paramon Technologies Launches Solutions
International Customer Contact Center Specialists (IC3S) has launched a multilingual web solution in three languages, English, Spanish and Korean implemented with Paramon Technologies' CLWeb and InfoCenter. The solution includes multilingual website and customer self-service and is technically ready for adding other languages with a click of a button.

CopiaFacts Provides Tools To Comply With TCPA Law
Copia announces that it is developing tools and programs that work with the CopiaFacts suite of business communication solutions, FaxFacts, VoiceFacts and E-MailFacts, to help businesses comply with the recent fax and e-mail transmission regulations. The fax, voice, and e-mail components of the CopiaFacts suite provide the conduit for gathering permissions and also provide a single, flexible outbound gateway for approved customer contact.

Witness Announces Results
Witness Systems announced financial results for the third quarter ended September 30, 2003. Under generally accepted accounting principles (GAAP), revenue was $27.9 million for the third quarter and $74.5 million for the nine months ended September 30, 2003. Net loss on a GAAP basis was ($2.5 million), or ($0.11) per share, for the third quarter and ($18.5 million), or ($0.84) per share, for the nine months ended September 30, 2003. more »

Primus Wins STAR Award
The Service & Support Professionals Association (SSPA) announced that Primus Knowledge Solutions was recognized for their customer service excellence with a SSPA STAR Award at the recently held SSPA Conference@Savannah. Chosen as the best in what they do, Primus was honored for delivering exemplary technical support to their customers and presented with a 2003 STAR Award in the Support Technology Vendor category. more »

• Felix Schoeller With SAP
  
• Edify Overhauls Landstar Systems