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Noble Systems Announces System
Noble Systems introduces a new 'agent-less' messaging system for its ATOMS contact center technology platform. The Interactive Notification System helps companies reduce the reliance on agent resources for many types of customer contacts, allowing them to improve efficiencies and save money.

CentrPort Unveils Quick-Start Program
CentrPort announced that it is offering an eight-week Quick-Start Dialogue Marketing pilot program to help financial services companies launch online dialogue marketing campaigns. The program is designed to impact customer acquisition, retention and growth by delivering targeted one-to-one marketing messages to millions of online consumers via existing mass marketing systems and media buys.

SAP Launches Customs Management Solution
SAP announced the availability of SAP Customs Management, a new component of SAP Global Trade Services (SAP GTS) that assists customers in expediting the clearance of goods through customs, mitigating risks of non-compliance and reducing the overall costs of cross-border trade. SAP Customs Management helps companies stay competitive by automating and standardizing global trade processes, while also assisting their strict compliance with government trade regulations.

Oracle And Regional Systems Deliver
Oracle Corporation announced that Oracle and leading regional system integrators (SIs) are delivering on growing demand in the mid-market for secure, reliable collaboration software that helps increase productivity, lower costs, and address emerging compliance issues with file and e-mail retention. more »

Witness Partners With Richardson
Witness Systems announced that the company is partnering with Richardson. The partnership will leverage Richardson's Web-based Richardson QuickSkills e-learning courseware with Witness Systems' eQuality Now dynamic learning environment to further agent development to foster career growth; achieve consistent, high quality customer service; and generate new revenue opportunities for the company through the contact center. more »

Amdocs Receives Renewed Commitment From HP
Amdocs announced that its Amdocs ClarifyCRM maintenance services agreement with HP Services Customer Support has been renewed. Standardizing on Amdocs ClarifyCRM will help HP Services Customer Support call centers continue to focus on improving customer loyalty and reducing costs for profitable business growth. more »

Transport Network Selects E.piphany CRM
E.piphany announced that SNCF TER has selected E.piphany CRM software to use in its call centers and marketing campaigns. SNCF TER selected the E.piphany Service and E.piphany Marketing software suite to automate its call centers with an application and improve the relevance of its marketing campaigns.

EMI Reports ROI With Siebel
Siebel announced that EMI Industries is reporting a return on its investment in Siebel MidMarket Edition (MME), helping EMI progress toward its aggressive revenue goals. EMI selected Siebel MME in December 2000 as a core element of a corporate customer relationship management strategy designed to provide the company a competitive advantage and help grow its annual revenues from $25 million to $75 million by the end of 2006. more »

AltaGas Utilities Selects ViryaNet
ViryaNet announced that AltaGas Utilities has chosen ViryaNet Service Hub for Utilities to automate the activities associated with workforce and asset management. AltaGas Utilities, which purchased the ViryaNet license from a ViryaNet partner focused on expanding ViryaNet's presence in the utilities market, expects to derive operational efficiencies through increased automation by deploying ViryaNet Service Hub for Utilities.

SSPA STAR Awards Hall Of Fame
The Service & Support Professionals Association (SSPA) announced that CompuCom Systems was recognized for their on-going customer service excellence with a SSPA STAR Hall of Fame Award, at the recently held SSPA Conference@Savannah in Savannah, Georgia. more »

• LaserNet Licenses Group 1 Suite
  
• ICT GROUP Reports Results