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IBM Delivers Content Management
IBM announced new software to help companies access, manage and integrate information from sources. The new content management software provides support for open standards in the industry, delivers tighter integration across the IBM software portfolio, and offers increased performance capabilities.

Oracle And Vodafone Mobilise The Enterprise Workforce
Oracle and Vodafone announced a joint initiative to offer enterprise customers integrated mobility solutions based on Oracle 10g and Vodafone Network Services. The initiative covers joint development work, marketing efforts and an intention to launch further products. The two companies will enable customers to offer field workers, such as sales staff or service engineers, mobile access to key business systems. more »

BizTech Solutions, TOWER Software, And Microsoft Announce Project
BizTech solutions announced an initiative to integrate TOWER Software's TRIM Context solution with Microsoft's SharePoint Technologies. The resulting solution aims to enable users to search, retrieve, view, revise, and submit documents to and from the TRIM Context records repository - all from a SharePoint Portal Server page, or from an area or site in the portal hierarchy.

PeopleSoft And IBM To Deliver Solution
PeopleSoft announced that it has teamed with IBM to provide an enterprise risk management solution that enables financial services organizations to comply with Basel II requirements. IBM will combine PeopleSoft Enterprise Financial Management applications with IBM's core Risk and Compliance initiative to enable financial services firms to meet Basel II mandates and develop integrated risk management strategies. IBM and PeopleSoft will jointly market the Basel II solution. more »

ServiceWare Announces Capabilities
ServiceWare announced that the company has extended the capabilities of its document searching solution, SmartMiner. SmartMiner now includes Verity's advanced search technology, K2 Developer. In addition, ServiceWare can now provide Verity's Gateways for Lotus Notes and ODBC (Open DataBase Connectivity) as add-on components. more »

Primus Announces Free Seminar
Primus and cMango announced a free Customer Service & Support Seminar to be held on October 28, from 8:30 a.m. - 12:30 p.m. CST at the Westin Galleria in Dallas. Meta Group's Elizabeth Roche will explore factors to consider when deciding whether to "Customize or Not to Customize" a customer support implementation. more »

EDP Consulting And Primary Matters Establish Partnership
EDP Consulting and Primary Matters announced a Partnership. EDP Consulting and Primary Matters offer products and services that aim to provide benefits to customers of both companies. Pairing Primary Matters' planning and decision support software with EDP Consulting's extensive experience in IT Project Assessment and Strategic Information Technology Planning will enable both companies to address the ever growing need to justify IT expenditures and successfully manage complex IT implementations. more »

HelpDesk Expert For Customer Service With Applied Innovation Management
Applied Innovation Management announced that HelpDesk Expert for Customer Service, its Web-based CRM solution, has become the first help desk system to deliver a suite of voice-automation capabilities based on VoiceXML. AIM reached this milestone by integrating the LIZ Systems, AIM's computer telephony solution, into the HelpDesk Expert for Customer Service platform. more »

Blue Cross & Blue Shield With Witness
Witness Systems announced that Blue Cross & Blue Shield of Rhode Island (BCBSRI) will implement additional applications in the eQuality performance optimization software suite to enhance its quality assurance program. The company will use eQuality Balance to capture 20 percent of contacts from both a voice and data perspective for quality assurance. In addition to using eQuality ContactStore to record 100 percent of inbound and outbound customer interactions for verifications, the company will use eQuality Balance to capture 20 percent of contacts from both a voice and data perspective for quality assurance. more »

Telemarketing Adjusts to New Rules
Source - InformationWeek - The new Do Not Call registry will go into force in the US in October. This will put pressure on telemarketing on two dimensions. First, they will need to make sure they keep up with the list and do not solicit to individuals on the list. Second, they will need to fine tune their pitches to those that they are able to call. CRM vendors are adding features to address both needs. more »

NICE To Demonstrate Solutions
NICE announced that it will demonstrate new VoIP-based call recording applications for risk management, sales verification and compliance at the Wall Street Technology Association (WSTA) show in New York City. VoIP recording solutions from NICE provide customers with full application transparency, which facilitates and expedites the migration from conventional to VoIP infrastructure. more »

STAR Award From SSPA
The Service & Support Professionals Association (SSPA) announced that Advanced Solutions International (ASI) was recognized for their customer service excellence with a SSPA STAR Award at the recently held SSPA Conference@Savannah. Chosen as the best in what they do, Advanced Solutions International was honored for delivering exemplary technical support to their customers and presented with a 2003 STAR Award in the Emerging Company category. more »

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