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SupportSoft Introduces Solution
SupportSoft introduced the latest version of its Auto Discovery and Metering (ADM) software featuring new ClearView Analytics technology. With ADM, IT organizations now have the ability to discover, inventory and meter a company's hardware and software assets in real-time with one solution -- versus the typical approach of using multiple tools from different vendors. The result is the ability for faster asset identification, easier access to inventory information and overall optimization of a company's IT assets. more »

edocs Introduces eaSuite 4.0
Edocs announced general availability of the latest release of its software platform. Version 4.0 introduces new and enhanced business to business (B2B) capabilities for e-invoicing, business reporting and analytics, enterprise hierarchy management and online self-care that help companies gain additional operational efficiencies and improve customer service.

PeopleSoft And IBM Expand Solution
PeopleSoft announced that it is expanding its Customer Loyalty and Retention (CLR) program with IBM into the European telecommunications service provider market. The PeopleSoft-IBM Customer Loyalty and Retention solution integrates revenue management data with customer relationship management (CRM) processes. more »

Verisign And Infra Present Success
Infra Corporation has announced that Becky Fleming of VeriSign and Kim Draeger of Infra Corporation will be featured speakers at the First Annual IT Infrastructure Management Conference & Expo. ITIM 2003 will be held October 26th - 29th, 2003, at the Sheraton New Orleans Hotel in New Orleans, LA. more »

UC Berkeley Deploys FootPrints
UniPress Software announced that UC Berkeley's Boalt Hall School of Law is using FootPrints to centrally track and manage its internal help desk operations and deliver online self-service to more than 1,400 faculty and staff. Since Boalt Hall's Information Systems and Technology (IST) Department deployed FootPrints, the college has increased the capacity to handle service requests by 30 percent, and improved the overall speed and responsiveness of resolving technical issues. more »

Developer Chooses Epicor
Epicor announced that Visioneer has selected Epicor's Web services-based Clientele Customer Support and Clientele Self-Service Portal to automate and manage the Web portion of its customer service processes. Visioneer, which currently manages service on more than 300,000 products worldwide, required a technology solution to support its business strategies and processes that would grow with today's demanding customer service needs. more »

Fifth Third Bancorp Selects Convergys
Convergys announced a five-year contract with Fifth Third Bancorp to provide human resources and payroll administration services. Convergys will support Fifth Third in Human Resources (HR) administration with capabilities in payroll administration and processing, compensation administration, performance management support, knowledge management services, benefits administration, time and attendance management.

HVB Group With Pegasystems
Pegasystems announced that HVB Group is deploying a suite of Pegasystems applications that police the transfer of millions of euros changing hands internationally on a daily basis. HVB Group has integrated Pegasystems' software with its existing payments and reconciliation systems and other back-office systems.

Business Process Fusion Is The Key To Increasing Value From IT Investments
As enterprises grapple with the growing need to support processes on a more integrated basis, business process fusion is the key to achieving that, according to Gartner. In fact, over the next few years, business process fusion will become a key driver for IT investment in a majority of Global 2000 companies.

Trend Micro Recognized With STAR Award
The Service & Support Professionals Association (SSPA) announced that Trend Micro, a player in network antivirus and Internet content security software and services, was recognized for their customer service excellence with a SSPA STAR Award at the recently held SSPA Conference@Savannah. Chosen as the best in what they do, Trend Micro was honored for delivering exemplary technical support to their customers and presented with a 2003 STAR Award in the Innovative Support category. more »

• FileNet And EMC Expand Partnership